Optimum vs. HughesNet Internet Providers Compared

Optimum is the worst company, period to use. When you decide to cancel this company's service, they will bust your butt to make it extremely difficult to do so. Once you believe you have the service canceled, during a conversation with a foreign person who hardly speaks English, they continue to attempt to steal money right out of your CREDIT CARD ACCOUNT. Today, I find they have charged my credit card $80.00, this month (March 24th, 2026) and I totally/completely cancelled their service on February 6th 2026. Very shortly, after my canceling their service, they attempted to charge me for the 'modem', which I 100% PURCHED at the on-set of their service! They couldn't make that 'stick' so they went on to trying to charge me the monthly service of $80.00, which the had just raised from $50.00! I'm not at the same address, and not even in the same State, at this time! A friend of mine, Heaven forbid, set-up for their service at my old address. At that time neither myself nor she had any Idea of how crooked this out-fit was! They offered her a very good rate to begin with, but I hope it works for her, when she decides to get 'out'! Their 'foreigner' rep. assured me all was finished between Optimum and me as of that Feb. 6th 2026 date. I 'pushed' him to say that statement three times, while on the phone and thought we were finished! If you want to spend hours on the phone with who knows how many customer service representatives who CAN'T speak English, go with Optimum. I you read another review, above, you'll find this guy was/is still fighting with them a year after he canceled their service. I and I'm positive every other customer of Optimum will warn you, DO NOT BECOME INVOLVED WITH THIS INTERNET/PHONE SERVICE! I guarantee you every word of this review is TRUE! PAY HEED!!! DO YOURSELF AND THOSE YOU KNOW A FAVOR, STAY AWAY FROM THIS BUNCH OF CROOKS!!!!!!!!!

We are stuck and have not other choice basically. The ATT service in our area is not reliable per neighbor's advice and other options are not available. So I feel as if Optimum is taking advantage of our situation. They continue to " allure" us with this fibernet with the promotion attached, but have yet that provided. Need them,, but wished for better pricing due to the situation.

Internet runs great. The charges per month is high and I believe should not be over 130 for just having internet. Customer service is terrible. I had an issue because I was charged twice. Without asking me they applied a credit to my account. I request a refund and was told it could take up to 7 business days. It's been 7 business days and still have not gotten my money back. I reached back out and was now told 10-14 days. It didn't take days to take the money out of my account so it should not be taking this long to put my funds back. I am frustrated and this is trull unsettling. Will not continue with this internet service when i move.

Senior citizen discounts all of a sudden don't apply, was $30 mo. A year ago, now $55 month, no extra streaming either. Goes out every heavy rain storm, snow, or windy day.

Forget saying that Optimum is the worst internet company to use. Optimum is the worst company, period to use. If you want a company to refuse to cancel service and steal money right out of your account, and then send you over to collections, go with Optimum. If you want to spend hours on the phone with who knows how many customer service representatives who can’t speak English, go with Optimum. If you want to finally get your case escalated to executive customer relations a year after you canceled service, and have executive customer relations give you the middle finger, go with Optimum. Or, you could save yourself all the time, trouble, and aneurysms and just not use Optimum.

Hughes.net very unreliable. The apps are supposedly free apps like Netflix never work and customer service little to none never had a representative or anyone come out to see if it’s any mechanical issues on their part overall just very unhappy with the service truly looking to switch and hope I can.

I am so disgusted with their customer service, and the lack of quality on their Satellite Internet. I have complained since day one about numerous issues with it not working, especially on good days, and they just don't care. They won't let you out of the contract without paying $400 in fees, and they expect you to keep putting money into their service to "make it better" in their words. They also want to charge you $150 in service fees if you don't take their monthly insurance, which also costs money. I am extremely low income, and absolutely disgusted with their lack of empathy for my situation. When I signed up for their service I had no idea how awful it would be, and it was my only option as far as where I am located, as to what I could afford in this rural are. I would never have signed up with them had I knoown how truly unreliable and terrible they are.

High cost can watch tv only on certon hours like midnight to noon any time between sometimes yes sometimes no.

Liars and Thieves We were told we would have UNLIMITED DATA with LiGHTNING SPEEDS What we got was LIMITED and THROTTLED with 19 days left in the billing cycle then they offered to sell us “ TOKENS “ so we could continue to use our service. We’re paying $135.00 a month ( the highest plan available ) and we cant even watch tv. Now it will cost us $400.00 to get out of the contract and we are only One month in. I have had internet providers in many different locations over the past 20 yrs and never have I paid so much and gotten so little. Liars and thieves. That is what you deal with when you deal with Hughes net. Would I reckomend Hughsnet ? ABSOLUTELY NOT !

I am new to satellite internet. I didn't know I was going to get emails already saying I had gone over my limit. I didn't like that I was bound by a 2 year contract I would prefer Fiber optic instead but I would have to pay $400 termination fee.