Frontier Internet Definitive Buyers Guide

Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Jul. 27, 2023 / Updated Apr. 4, 2024






















Experience






















Service






















Pricing






















Speed






















Pricing






















Reliability & Performance






















Equipment, Installation & Features






















Customer Experience & Support























Overall Rating






















Staff Overall Review

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Frontier Staff Review

3.8

Frontier has great fiber pricing, but DSL will be much slower and more expensive for the speed you get

Frontier has the same split profile as other internet providers that offer both fiber and DSL. Frontier’s fiber internet offerings are outstanding across the board for both performance and pricing. But their DSL internet speed and cost will be mediocre compared to Frontier Fiber. About 42% of customers In Frontier’s coverage area are currently able to choose fiber. With an aggressive fiber buildout plan, Frontier plans to expand its fiber footprint to 10 million locations by 2025 [1]. And those fiber connections will be FTTP, meaning all fiber-optic line, all the way to your home. That’s good news, because the difference between DSL and fiber is night and day. Fiber internet will be much faster and more reliable, and you’ll get much more internet speed for the price you pay.
PROS
Some of the best fiber prices in the country No data caps, Wi-Fi router included Strong customer satisfaction for fiber
CONS
DSL is more expensive DSL is slower Fiber is not available to all customers at present
$24.99
Lowest price package
5000 Mbps
Highest Speed
Frontier Internet
Most Popular Package
3.75
Customer Rating
3.8
Staff Rating
Call today & find the best Frontier internet deals
1-833-926-2709

Pricing

4.0

Frontier will give you a good deal on fiber, but DSL varies widely

Frontier is the 8th-largest internet service provider in the United States, with 2.8 million broadband subscribers [1]. The company has a total of 9.9 million copper passings and 5.5 million fiber passings, which means that in mid-2023, over 64% of their potential customers had only a DSL option [2]. Frontier’s main distinction among fiber internet providers is that you will get faster speeds compared to the competition. For example, Frontier’s first-tier fiber plan costs about $50 per month at present, like many of its rivals. But that Frontier plan will give you 500 Mbps download and upload speeds, where the other fiber providers tend to start at 200 Mbps and 300 Mbps. With modem-router rental included and no data caps, Frontier Fiber offers the kind of simple, clear pricing that earns high ratings from us. The only drawback is that Frontier Internet (the name for their DSL plans) does not provide the same kind of bargain. Frontier pricing is just average for DSL in the industry at $49.99/month. Plus, the DSL speed you will be able to get at your address will vary depending on infrastructure. (DSL usually ranges from 3-50 Mbps download and 1-3 Mbps upload.) Average DSL pricing in the industry is not a great deal for customers compared to cable and fiber pricing. That’s why Frontier and many other providers are moving away from copper-based service in favor of fiber.
Plan
Service Type
Download Speed
Monthly Price
Fiber 5 Gig Fiber Internet Up to 5,000 Mbps Only $154.99

/mo. for 12mos.

*Offers and availability may vary by location and are subject to change.
1-833-926-2709
Fiber 2 Gig
$200 Visa Reward Card
Fiber Internet Up to 2,000 Mbps Only $99.99

/mo. for 12mos.

*Offers and availability may vary by location and are subject to change. Read more
1-833-926-2709
Fiber 1 Gig Fiber Internet Up to 1,000 Mbps Only $44.99

/mo. for 12mos.

*Offers and availability may vary by location and are subject to change.
1-833-926-2709
Fiber 500 Fiber Internet Up to 500 Mbps Only $24.99

/mo. for 12mos.

*Offers and availability may vary by location and are subject to change.
1-833-926-2709
Frontier Internet DSL Internet Up to 100 Mbps Only $64.99

/mo. for 24mos. /w No Annual Contract.

*Offers and availability may vary by location and are subject to change.
1-833-926-2709
Call today & find the best Frontier internet deals
1-833-926-2709

Enter a zip code or address to unlock the best Internet deals near you!

Reliability and Performance

4.0

Frontier Fiber offers speed and reliability, but their widespread DSL lags behind

Just like pricing, performance for Frontier plans is heavily split depending on whether you get fiber or DSL. With Frontier Fiber, you can get anywhere from 500 Mbps to 5000 Mbps symmetrical upload and download speeds. That’s right up there with the top few providers in the fiber internet business. And $99.99/month for the 2 Gig plan is cheaper than comparable offerings from other ISPs, as is the pricing for the 5 Gig plan. These multigigabit speeds will be more than sufficient for very large households with many devices all streaming or gaming simultaneously. Even 500 Mbps is still a lot of speed and will be more than capable of supporting a five- or six-person home and all the devices in it. DSL performance will be unpredictable, but the only constant is that it will not deliver fiber-like performance. If you’re very lucky, you’ll get a speed above the FCC’s standard of broadband internet (25 Mbps/3 Mbps). With that speed, you’ll be able to do most standard internet activities such as streaming and browsing, though you’ll have to watch how many devices are online at once. But if you get a speed that’s 10 Mbps or lower, you may find your service glitching or freezing during heavy-data tasks.
Call today & find the best Frontier internet deals
1-833-926-2709

Equipment, Installation and Bonus Features

4.0

Installation fees

Frontier provides your basic modem/router at no charge when you get DSL or fiber internet. For both tech types, standard installation fee is $100. At present, though fiber installation cost is included at no cost with the fiber plan order. There’s an odd quirk about Frontier installation, though. Usually, companies that offer both DSL and fiber are more likely to have a free self-install for the DSL, and mandatory tech installation for the fiber. But in Frontier’s case, the self-installation option is for some fiber plans, not for DSL Some fiber customers can self-install their own fiber if their household is eligible for a self-install kit. For any multi-gig fiber plan, though, (2 Gigs and up) a tech installation is necessary.
Call today & find the best Frontier internet deals
1-833-926-2709

Customer Experience & Support

3.0

Frontier Fiber shows strong performance in customer satisfaction

Frontier's reviews have improved greatly with increased fiber service, as is reflected in higher rankings in the J.D. Power Residential Internet Service Provider Satisfaction study [3]. Frontier's sharp rise in the rankings is a promising sign that if you get Frontier Fiber, you will be happy with your choice. In addition, Frontier outranks even strong fiber competitors in the well-regarded national survey known as Net Promoter Score [4].
Call today & find the best Frontier internet deals
1-833-926-2709

FAQ's

Where can I order Frontier internet service?
To order or learn more, call the number on this page or visit BuyFrontierNow.com.
What is fiber-optic internet offered by Frontier?
Fiber-optic internet is the most advanced type of internet service offered by Frontier. Fiber-optic cables transmit data with light signals, providing faster and more reliable internet speeds compared to traditional DSL connections. Fiber-optic internet is ideal for customers who require high-speed internet for activities like streaming, gaming, and large file downloads.
Does Frontier offer DSL internet service?
Yes, Frontier offers DSL (Digital Subscriber Line) internet service.DSL uses existing copper telephone lines to provide internet connectivity to customers. DSL is a reliable and widely available option for those who prefer a wired internet connection.
What are the benefits of choosing Paperless Billing with Frontier?
Opting for Paperless Billing with Frontier offers several benefits. First, you will not be charged the Printed Bill Fee. You will also contribute to environmental sustainability by reducing paper waste. Finally, all your bills will be organized in one place and easily accessible online.
What is the process for installing Frontier Internet?
When you sign up for Frontier Internet, a professional technician will be scheduled to install the service at your home. They will ensure that the necessary equipment is properly set up and connected, allowing you to start using Frontier Internet.
Can I keep my current email address with Frontier Internet?
Yes, you can usually keep your current email address when you switch to Frontier Internet. However, it's important to check with Frontier's customer support to confirm the details and requirements for email address migration.
Does Frontier have data caps on their internet plans?
No, Frontier does not enforce data caps on their internet plans. Frontier provides customers with unlimited data usage, allowing you to stream, browse, and download without worrying about exceeding any data limits or incurring additional charges.
Call today & find the best Frontier internet deals
1-833-926-2709
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Frontier Customers Reviews






















Pricing






















Reliability & Performance






















Equipment, Installation & Features






















Customer Experience & Support























Overall Rating

None
Arlene W from Knoxville, TN
August 2023
Great company and great internet!!
Candace G from Thornton, IA
July 2023
great
Anita t from South El Monte, CA
June 2023
Matthew Hill from Indianapolis, IN
March 2023
Stella Lee from Alum Creek, WV
March 2023
Alice Price from Manchester, CT
March 2023
Kenneth Turner from Lewisburg, WV
February 2023
Albert Lewis from Bridgeport, CT
January 2023
Thomas Turner from Princeton, WV
December 2022
Camila Stewart from Hartford, CT
November 2022
Samuel Baker from Waterbury, CT
September 2022
Victoria Perry from Hedgesville, WV
September 2022
Aurora Martin from Lorain, OH
July 2022
George Clark from West Haven, CT
July 2022
Aria Jones from Naugatuck, CT
June 2022
Nora King from New Haven, CT
June 2022
Daniel Adams from Sumter, SC
May 2022
Josephine Reyes from Norwich, CT
May 2022
Edward Perez from Ferndale, MI
March 2022
Michael Turner from Athol, ID
January 2022
Riley Garcia from Hurricane, WV
January 2022
Madison Johnson from Atmore, AL
December 2021
Patrick Smith from Clarksburg, WV
November 2021
Samantha Martinez from Chicago, IL
November 2021
Sophia Ellis from Morgantown, WV
November 2021
Cora Rivera from Marion, IL
November 2021
Grace Griffin from Coeur d'Alene, ID
October 2021
Adeline Lawson from Waterbury, CT
September 2021
Emilia Nelson from McMinnville, OR
September 2021
Eleanor Mitchell from Gallipolis Ferry, WV
September 2021
Christopher Young from Elizabeth, IL
September 2021
James Turner from West Hamlin, WV
July 2021
Paisley Morgan from Hedgesville, WV
July 2021
The speed is awful. Customer service is even worse.
Crystal M from Isle, MN
July 2021
Internet is slow and is out more than it is on
Robert B from Camden, WV
June 2021
Dennis Jackson from London, WV
June 2021
Dennis King from Barboursville, WV
May 2021
Ella Foster from Jarretts Ford, WV
April 2021
Joseph Wright from South Charleston, WV
March 2021
Robert Martinez from Camano, WA
February 2021
Richard Davis from Chicago, IL
February 2021
Addison Moore from Hedgesville, WV
January 2021
Edward Smith from Bluefield, WV
January 2021
David Harris from Clear Fork, WV
January 2021
Chloe Franklin from Rhinelander, WI
December 2020
Patrick Turner from Saint Albans, WV
December 2020
Maya Taylor from Chesterton, IN
November 2020
Michael Wright from Tulsa, OK
October 2020
Timothy Hall from Bullhead City, AZ
October 2020
Layla Howard from Bunker Hill, WV
October 2020
Hannah Miller from Le Center, MN
October 2020
Thomas Turner from Gainesboro, TN
October 2020
Scarlett Richardson from Atkins, IA
October 2020
Sophie Simmons from Marion, OH
October 2020
Isabella Sanders from Charleston, WV
September 2020
Zoey Hamilton from Bluefield, WV
June 2020
Aubrey Kelly from Fayetteville, WV
June 2020
Bella Thompson from Moreno Valley, CA
June 2020
Victoria James from Rives Junction, MI
May 2020
Speed is good so far
Desirae Garza from Little Rock, AR
May 2020
Frontier is the only ISP available in my area. Their service is poor, and the connection drops out regularly.
Emely Greene from Mound, MN
May 2020
I like the service i have been getting through them and really enjoy the service
Emelia Bowman from The Colony, TX
May 2020
a great companty to have for your internet privider great service and thrust worty and a company that is very honest
Alena Hale from Oregon City, OR
May 2020
Price is high but the service is reliable
Raegan Rogers from Keller, TX
May 2020
Reliability and speed are good enough, but customer service is atrocious
Saniya Mcconnell from Monroe, CT
May 2020
Customer service is horrible. They have never met a fee they don't like. Service is unreliable
Deangelo Wall from Le Mars, IA
May 2020
N/a
Lorenzo Bennett from Indianapolis, IN
May 2020
I'm seriously considering switching from Frontier, Their service is intermittent and the speed is terrible at times. I work during the day but their service goes out at least daily according to my neighbors.
Nickolas Ramos from Tampa, FL
May 2020
Good speeds, no service interruptions.Easy billing and payment options. Have been using for a few years and haven't had any problems. Never had to contact customer service.
Kameron Dillon from Middletown, CT
May 2020
After giving me only one megabyte up/ download the charging me for 3 years of 6 mb service they've been charged me $10 to disconnect or to stop using their service.
Lauren Mccarty from Clarinda, IA
May 2020
They suck but it's all we have were we live and I would switch in a heartbeat if there was something better that come along.
Theresa Garrison from Eleanor, WV
May 2020
My service drops a lot and my internet loses connection a bunch. I cant afford to change my service right now with what is going on.
Dayana Rasmussen from Chino, CA
May 2020
No major complaints. Have had community issues! Especially when someone new is added or old acct cancelled. I guess the switches were labeled incorrectly at some point!
Allison Esparza from Brandon, FL
May 2020
Customer service is awful. Our local Frontier office customer service is even worse. The speed is okay and the price is good.
Junior Simmons from Show Low, AZ
May 2020
No additional comment At all I don’t want to say anything is that you are the only person to give this place to the other side effects are the same time of their products are very appealing
Grace Guerra from Marysville, WA
May 2020
Frontier's service is pretty reliable with very little down time. If I do have a problem their customer service is very well trained and can usually solve the problem with minimal effort.
Kenya Adams from Eagle River, WI
May 2020
FIOS under Verizon was sold off to Frontier and has never quite worked as efficiently since the takeover. It may be in part due to a lack of replacing or upgrading existing infrastructure. In all fairness, some of the slow down should be attributed to the massive amount of internet traffic since COVID-19. The global internet is powerful to be sure, but I don't believe it was designed to handle the volume of simultaneous activity that is going on now.
Jamar Meza from Granada Hills, CA
May 2020
They are now Ziply Fiber. Customer Service is awful. I am not sure about pricing as we don't have a lot of options in our area.
Jasper Simpson from Everett, WA
May 2020
Not bad. It has trouble reaching certain parts of my house, such as my bedroom, which is the room furthest away from the router.
Rene Hood from Oxnard, CA
May 2020
I am still in a discounted pricing structure so I gave it 5 stars overall I am happy with the service I have less interuptions than my last provider.
Lyric Wilkinson from Pinellas Park, FL
May 2020
Have been using for years very good. I will always use this provider. Great price. Works very well in the country. We country folks enjoy frontier.
Draven Henson from Mt. Pleasant, SC
May 2020
Thank ya for the service but slow down some time during the day. Overall good service provided in our area. Satisfactory service
Bailee Santos from Irving, TX
May 2020
No additional comments, I recently cancelled our TV subscription and only have internet. I haven’t had any issues with speed at all.
Adam Munoz from Hesperia, CA
May 2020
Service is unreliable. Customer service is usually very rude, and do not speak English very well. Problems are eventually resolved -- when the company feels like it
Shea Davidson from Le Mars, IA
May 2020
Slow and doesnt stay connected. Wouldn't recommend to anyone I received my product yesterday. I charged it and what not. It won't turn on at all. I'm not sure what to do. I waited so long for this as I was giving it to the husband for his birthday. I'm pretty bummed out that this item is defective and wanted to reach out before I left an honest review.
Ciara Crosby from Elkridge, MD
May 2020
Quinn Scott from Saint Albans, VT
May 2020
Ivy Powell from Atmore, AL
May 2020
Lucy Hayes from Milford, CT
April 2020
Elizabeth Parker from Charleston, WV
April 2020
Larry Perez from Hurricane, WV
March 2020
Audrey Jackson from Apollo Beach, FL
March 2020
Daniel Davis from Hemet, CA
February 2020
Emery Russell from Fort Wayne, IN
February 2020
Lydia Reed from Jarretts Ford, WV
February 2020
Brian Robinson from Wausau, WI
January 2020
Autumn Rodriguez from Show Low, AZ
January 2020
Elizabeth Gibson from Bloomington, IL
December 2019
Leah Turner from Unknown, IA
October 2019
Ruby Roberts from Tampa, FL
October 2019
James Hall from Austin, TX
October 2019
Hazel Lewis from Unknown, SC
September 2019
Everly Phillips from Rowlett, TX
September 2019
Olivia Jenkins from Burlington, CT
August 2019
Albert Baker from Seattle, WA
July 2019