Fidium Fiber Internet Definitive Buyers Guide

Fidium Fiber’s pricing is simple, transparent, and matches other best deals

Fidium Fiber offers prices that are good across the board, with no hidden fees. The entry-level plan starting at a promotional rate of $35/month may seem slow by fiber’s usual standards, as it offers just 50 Mbps download and upload speeds. But for families on tight budgets, this is one of the most affordable first-tier plan prices you’ll find in the industry. After the promotional period of one year, the price rises to just $55/month. With those symmetrical speeds, you will get very good internet performance for activities such as videoconferencing, even at only 50 Mbps.

Fidium Fiber’s faster speed plans are also good deals. Starting at $70-85/month for a year for 1 gigabit speeds, then moving to $95/month for 2 Gigs, these are fiber prices that can compete with any other fiber pricing nationwide.

Best of all, you will get transparent, simple pricing from Fidium Fiber that is much easier to understand than the complex pricing of many other ISPs.

Fidium Fiber requires no contracts, no bundling, and no data caps. That means you won’t face bills with unexpected overage charges or early termination fees. You also won’t have the usual $100 installation cost for new internet, as Fidium Fiber offers free professional installation. And Fidium Fiber will include the use of a modem/router with your monthly plan price.

Fidium Fiber brings fiber’s speed and reliability to new service areas

Fidium Fiber offers to bring you symmetrical speeds between 50 Mbps and 2000 Mbps depending on your plan. That’s great news if you live in a town that hasn’t had fiber internet before. For example, fiber internet is often not available in rural states such as Maine and Vermont. But Fidium Fiber continues to build fiber infrastructure in those states to add more towns to its coverage area [2].

Some Fidium Fiber customers have said that they are not getting their promised speeds, but others report being very satisfied [3]. If you have any doubts, you can test your actual speed here to see what kind of performance your current internet connection is giving you.

Free installation, free equipment loan with Fidium Fiber internet plans

Several fiber ISPs will offer you good promotional prices and no contracts. They may even offer no data caps, as Fidium Fiber does. But very few ISPs also offer free installation for all their plans. The free installation for Fidium Fiber is a nice touch that means you don’t have to invest up front to get Fidium Fiber.

Fidium Fiber will give you free use of a Wi-Fi 6 Gateway and a whole-home Attune Wi-Fi app that will allow you to control all your devices. If you have smart home devices, the app will be especially useful. But it’s also nice to have a network management app when you want to adjust your settings without logging in to your router.

Reviews are mixed for Fidium Fiber’s customer service and operations

Fidium Fiber doesn’t yet have a large enough customer base to qualify for one of the major national customer satisfaction reviews such as the J.D. Power Survey. Fidium Fiber does have over 1 million fiber passings (or potential connections for customers) thanks to its buildout. But Fidium Fiber is still a relatively small provider, reporting approximately 123,000 fiber broadband customers at the end of 2022 [4].

Even though Fidium Fiber doesn’t yet show up in major national surveys, you can still find a number of user reviews online in various forums. A casual scan shows the usual bumps in the road for a new provider without a long history of successful operations. 

Some customers say they do not get their service installed quickly and don’t get satisfactory responses from the company. Others say they don’t get promised speeds. But an equal number seem to feel that they are getting a better deal for their money and better performance than with their previous providers [5]. This is not a big enough sampling to provide an objective overview, so we’re going to suggest a likelihood rather than draw any lasting conclusions.

Overall, it seems likely that Fidium Fiber is providing good service to many customers, but still ironing out kinks in its operations, staffing, and support. By next year, there should be more data to show whether Fidium Fiber has lifted its service to a high enough level to satisfy most customers.