Quantum Fiber Internet Definitive Buyers Guide

Great prices for Quantum Fiber plans up to 960 Mbps

Your prices will be good for Quantum Fiber. At times, the company will offer a $30/month promotional rate for their first-tier plan. That can match the lowest prices for fiber internet in the country. But there is an additional fee. If you order the lowest-priced fiber plan, you will either have to rent a Quantum Fiber router at $15/month, or buy your own router. So you will need to factor that fee into your monthly budget for internet. However, if you order their gigabit-speed plan for fiber, you will get the use of that 360 Wi-Fi router for free. Quantum Fiber has no data caps and no required contracts. So you won’t have unexpected data overage charges or early termination fees. We like this simple, affordable pricing for fast fiber speeds. When you add the equipment fee, it’s not the lowest pricing in the industry, but it’s still one of the best deals you’ll find on fiber internet.

All-fiber internet from Quantum: the latest and greatest technology

Quantum Fiber uses the newest internet technology available. Their fiber-optic lines send data using light signals instead of electricity, and that’s why fiber is so much faster than any other kind of internet technology. An all-fiber connection will give you symmetrical speeds and enough bandwidth to handle any internet activities you choose. If you get a gigabit fiber plan, you can have up to 10 devices doing heavy streaming or real-time games online, and you will still have smooth performance. In some cases, though, Quantum Fiber advises that it may need to run Fiber-to-the-Curb (FTTC), with the last few feet of line to your house connected with coaxial cable. This is important, because even those few feet of coaxial cable will slow your upload speeds. Most of the time, that will not be the case, and you will get the all-fiber connection known as Fiber-to-the-Home (FTTH). But it is important to understand the difference in performance just in case you’re in that small minority that will get an FTTC fiber connection. Even an FTTC connection may still be the fastest internet in your area, though, and a Fiber-to-the-Home connection will definitely be your fastest choice.

Option to use your own modem/router or get 360 Wi-Fi mesh router

If you buy a gigabit fiber plan from Quantum Fiber, you’re not going to have to worry about installation or equipment rental fees, because both will be free for you with a promotional offer. But for Quantum Fiber’s lower-priced plan, you may have to pay for a professional installation, which can run around $99. If you rent or buy your router from Quantum Fiber, you will get their 360 Wi-Fi system. 360 Wi-Fi is a mesh network, which is much more sophisticated than a single modem/router [2]. You will be able to set up extra Wi-Fi Pods to ensure seamless coverage of your entire space, which is especially helpful if you live in a large home or one with thick walls. But you will also have the option to use your own router. Shopping for a compatible device might save you money over the rental fee. The only drawback is that Quantum Fiber tech support cannot support your personal router the way they can support their own equipment.

Quantum Fiber earns high customer satisfaction ratings

Because the split in branding between Quantum Fiber and CenturyLink DSL is still very recent, we have to interpret customer satisfaction rankings that were previously based on the name “CenturyLink” for both brands. Customer satisfaction is much, much higher for Quantum Fiber than for the DSL provided by CenturyLink. The American Customer Satisfaction Index shows that split in results by dividing “CenturyLink” specifically into fiber and DSL. Fiber (aka, Quantum Fiber) ranks 16 points higher than the DSL service [3]. For Quantum Fiber, these customer satisfaction rankings tell the story clearly. You are likely to have a great internet experience with Quantum Fiber. To avoid confusion, be aware that there is still a certain amount of online cross-marketing between the two companies. Pay attention to the speeds available, whether your internet source labels it “Quantum Fiber” or “CenturyLink.” If the speed is above 200 Mbps, it is a Quantum Fiber product. If the speed is 100 Mbps or below, it is CenturyLink DSL. Overall, we highly recommend Quantum Fiber for its top-of-the-line speeds and reliability, great pricing, and good customer satisfaction ratings.