Ziply Fiber Internet Definitive Buyers Guide

Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Jul. 27, 2023 / Updated May. 23, 2024






















Experience






















Service






















Pricing






















Speed






















Pricing






















Reliability & Performance






















Equipment, Installation & Features






















Customer Experience & Support























Overall Rating






















Staff Overall Review

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Ziply Fiber Staff Review

3.9

Ziply Fiber moves toward all-fiber service with great pricing and performance, but many customers still only have DSL option

Ziply Fiber is another newcomer to the world of internet providers, and thus far, the word on Ziply Fiber is mostly positive. Ziply Fiber provides a mix of all-fiber and DSL connections across its coverage area, with a goal to move to all-fiber as quickly as possible. With Ziply Fiber, you will get some of the best fiber internet prices in the industry. Ziply Fiber is also on the leading edge of fast fiber speeds, with an amazing 50 Gigs available across its service area as of October 2023 [1] Ziply Fiber launched in 2020 when it bought Frontier’s Northwest footprint in four states: Washington, Idaho, Montana, and Oregon [2]. At the time, only 30% of the network was fiber and the rest was DSL. In 2021, Ziply Fiber stated a goal to move to 80% fiber by 2024 [3]. With Ziply Fiber’s commitment to fiber expansion, great pricing, unlimited data, and free installation, there’s a whole lot to like about this newcomer ISP. The only downside is that a high percentage of their customers still have only DSL access, which brings higher prices and lower internet performance.
PROS
Fiber internet brings fast, symmetrical speeds Best prices around for fiber plans No data caps and free installation
CONS
Limited area of coverage for fiber access Charges equipment rental fee DSL is much slower than fiber
$20
Lowest price package
10000 Mbps
Highest Speed
Fiber Internet Gig
Most Popular Package
4
Customer Rating
3.9
Staff Rating
Call today & find the best Ziply Fiber internet deals
1-833-926-2709

Pricing

4.0

Ziply Fiber’s prices are unbeatable for all-fiber internet, but DSL internet is no bargain

Ziply Fiber is one of only a few fiber internet companies in the nation that offers a promotional rate of $20/month for fiber internet. That rate will last about a year, but even afterward, you’ll still pay only $40/month for symmetrical speeds of 100 Mbps. That’s a good deal! Ziply Fiber’s Fiber 300 plan offers 300 Mbps download/upload speed for $40/month for that first year, switching at that point to $60/month. These are great prices for those speed levels. If you are lucky enough to have access to Ziply Fiber's all-fiber network, you will save 30-40% over some competitors’ prices. But Ziply Fiber has the same split fiber/DSL profile as a couple of other start-up fiber providers. The existing network that Ziply Fiber took over from Frontier in 2020 was 70% DSL. Since then, Ziply Fiber has built out more fiber to bring fiber/DSL ratios to about 50-50 [4]. But there’s a good chance you may get DSL instead of fiber even if Ziply Fiber serves your area. And if you sign up for DSL, your prices will be much higher, even though you will get slower speeds. No matter what your DSL speed, it won’t match the speed of Ziply Fiber’s first-tier fiber plan, and yet you will pay more for a DSL plan. That’s the way the industry works right now, and it’s certainly not fair to DSL customers. But on the positive side, Ziply Fiber’s pricing for both DSL and fiber is predictable because there are no data caps. You won’t have to worry about unexpected overage charges with a Ziply Fiber plan of either kind. You also won’t be required to sign an annual contract, which means you won’t face any early termination fees. You will have an equipment rental fee of $10-20/month depending on existing promotions when you sign up, so be sure to include that fee in your calculations. If you would rather use your own modem/router, Ziply Fiber allows you to do so and skip the fee.
Plan
Service Type
Download Speed
Monthly Price
Fiber Internet 10 Gig Fiber Internet Up to 10,000 Mbps Only $300

/mo. /w No Annual Contract.

*Offers and availability may vary by location and are subject to change.
1-833-926-2709
Fiber Internet 5 Gig
FREE FIRST MONTH OF INTERNET AND EQUIPMENT!
Fiber Internet Up to 5,000 Mbps Only $90

/mo. for 12mos. /w No Annual Contract.

*Offers and availability may vary by location and are subject to change.
1-833-926-2709
Fiber Internet 2 Gig
FREE FIRST MONTH OF INTERNET AND EQUIPMENT!
Fiber Internet Up to 2,000 Mbps Only $60

/mo. for 12mos. /w No Annual Contract.

*Offers and availability may vary by location and are subject to change.
1-833-926-2709
Fiber Internet Gig
FREE FIRST MONTH OF INTERNET AND EQUIPMENT!
Fiber Internet Up to 1,000 Mbps Only $50

/mo. for 12mos. /w No Annual Contract.

*Offers and availability may vary by location and are subject to change.
1-833-926-2709
Fiber Internet 300/300
FREE EQUIPMENT!
Fiber Internet Up to 300 Mbps Only $30

/mo. for 12mos. /w No Annual Contract.

*Offers and availability may vary by location and are subject to change.
1-833-926-2709
Fiber Internet 100/100
$10 credit for the first 3mos. AND FREE EQUIPMENT!
Fiber Internet Up to 100 Mbps Only $20

/mo. for 12mos. /w No Annual Contract.

*Offers and availability may vary by location and are subject to change.
1-833-926-2709
Call today & find the best Ziply Fiber internet deals
1-833-926-2709

Enter a zip code or address to unlock the best Internet deals near you!

Reliability and Performance

4.0

Ziply Fiber is super-fast on their all-fiber network, but their DSL speeds vary widely

An all-fiber connection will give you much faster, more reliable internet access than a DSL internet connection. You'll get multi-gigabit speeds for both download and upload from your fiber plan. Ziply Fiber even offers speeds as high as 10 Gigs in some places! Though Ziply Fiber’s plan pricing says that their DSL speed goes up to 115 Mbps download/7 Mbps upload, those numbers indicate a maximum speed. Your DSL could also be as slow as 7Mbps download/1 Mbps upload, which was the speed listed for one property we tested in Shoreline, WA [5]. Or, you could get the most common range for today’s DSL speeds, which tends to be about 10-25 Mbps download, 1-3 Mbps upload. Ziply Fiber will tell you what your estimated speed will be when you sign up, but you can also test your internet speed here. Clearly, there’s no comparison between these DSL speeds and even the 100/100 Mbps speeds of the lowest-level Ziply Fiber all-fiber plan. With slow DSL, you may not be able to stream in HD or play real-time games. But if you get even Ziply’s Fiber Internet 300 plan, your household will be able to stream and game on multiple devices without glitches or freezing screens.
Call today & find the best Ziply Fiber internet deals
1-833-926-2709

Equipment, Installation and Bonus Features

4.0

Optional equipment rental fees, free installation with Ziply Fiber plans

Ziply Fiber will provide DSL customers with a combined modem/router for between $10-20/month. You can use your own compatible modem and router to avoid the fee, but Ziply Fiber won’t be able to help you with any technical issues related to your personal equipment [6]. If you choose fiber internet from Ziply Fiber, you will get a Wi-Fi 6 fiber router for the same monthly rental fee of $10-20/month. Installation for all Ziply Fiber plans is free, which will save you up to $100 over standard ISP installation fees.
Call today & find the best Ziply Fiber internet deals
1-833-926-2709

Customer Experience & Support

3.5

A few bumps in the road during start-up for customers

Ziply Fiber is still too small to qualify for independent review on the J.D. Power survey of customer satisfaction for ISPs. A sampling of online user reviews indicates that most user complaints were related to billing and account administration, especially during the time of transition right after Ziply Fiber took over their network from Frontier. There are still enough negative user comments that we’re going to award Ziply Fiber only 3.5 stars, but another year should help clear up the picture. If customer satisfaction issues were mostly related to administrative transfer, the ratings should improve as Ziply Fiber’s operations mature.
Call today & find the best Ziply Fiber internet deals
1-833-926-2709

FAQ's

Where can I order Ziply Fiber Internet?
To order or learn more, call the number on this page or visit ZiplyInternet.com.
Can Ziply Fiber help to eliminate dead spots in Wi-Fi coverage at my home?
Ziply Fiber's Whole Home Wi-Fi service includes Wi-Fi extenders which rebroadcast the Wi-Fi signal to remove weak spots in your home's Wi-Fi coverage. These extenders help ensure that you can get a strong Wi-Fi connection in every room of your house.
Does my Ziply Fiber router support the latest wireless standards?
Yes, your Ziply Fiber router is compatible with modern wireless standards, including 802.11b, 802.11g, 802.11n, and 802.11ac. In addition, the router's firmware updates automatically, ensuring that it always operates at its best.
How can I protect my Ziply Fiber network from unauthorized access?
To secure your Ziply Fiber network against unwanted access, you should enable encryption when setting up your router. This adds an extra layer of security to your network, helping to keep your data and personal information safe.
What should I do if I decide to change my Ziply Fiber router?
If you decide to switch out your Ziply Fiber router for a different one, contact the manufacturer of the new router for assistance. They can guide you through the process of connecting your smart devices to the internet using their equipment.
Are there any additional services offered by Ziply Fiber?
In addition to its range of internet plans, Ziply Fiber offers other services such as phone services, streaming TV options, and solutions for small businesses.
Call today & find the best Ziply Fiber internet deals
1-833-926-2709
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Ziply Fiber Customers Reviews






















Pricing






















Reliability & Performance






















Equipment, Installation & Features






















Customer Experience & Support























Overall Rating

Geneva Mercer from Marysville, WA
March 2023
Bernadine Hurst from Portland, OR
December 2022
Josie Kirby from Hillsboro, OR
June 2022
Polly Ray from Coeur d'Alene, ID
April 2022
Harriet Carpenter from Beaverton, OR
October 2019