Windstream Internet Definitive Buyers Guide






















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Reliability & Performance






















Equipment, Installation & Features






















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Staff Overall Review

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Windstream Staff Review

4.0

Kinetic by Windstream offers fast, reliable fiber and solid DSL

Kinetic currently provides fiber internet to about one-fifth of its customers and DSL internet to the rest [1]. Usually, that might be a recipe for customer dissatisfaction because of DSL’s lower speeds. But Kinetic’s DSL is faster than most, which allows the ISP to avoid some of the issues that other DSL providers face. While Kinetic’s fiber internet offerings still far outclass their DSL internet, they get good ratings for both. Like every other provider that offers DSL or fiber internet, Kinetic will give you much better prices for fiber than for DSL. Kinetic’s fiber internet will be a strong performer at good prices. But their fast DSL still won’t be as good as cable. You might want to pick Kinetic DSL if your only other choice is satellite or LTE, but not if you have a cable or fiber option instead from another ISP.
PROS
Fast fiber at decent prices No data caps, no contracts Kinetic is building out fiber quickly with massive broadband grants
CONS
DSL is more expensive for slower speeds than fiber Extra fees for equipment rental and installation Fiber is not available to all customers at present
Call today & find the best Windstream internet deals
1-833-718-3922

Pricing

4.0

Pricing varies widely for internet plans from Kinetic by Windstream

Kinetic by Windstream currently has about 1.2 million customers in 18 states [2]. Kinetic’s prices vary a great deal by location across this wide coverage area. In some areas, you will get their DSL for a promotional price of $30/month for a year, which is much less expensive than most DSL plans. But at the end of the first year, the price will revert to a standard fee of $55-85/month. And in many locations, the starting rate will be $60/month instead for the first year. Fiber prices also vary along with speeds. The one guarantee is that you’ll get more speed for your dollar with fiber. But mostly, Kinetic’s prices are in line with industry averages. Your standard Kinetic rates for fiber will vary from $65-200 for speeds from 300-2000 Mbps. Kinetic’s 1 Gig starts at a $70/month promotional rate for a year, then goes to $95/month. These rates are about average industry rates for fiber internet at the speeds delivered. On the bright side, Kinetic does not set data caps or require you to sign annual contracts for internet plans. Kinetic by Windstream also participates in the Affordable Connectivity Program from the FCC. This federal program offers payment assistance of up to $30/month for qualifying lower-income households. If you live on qualifying tribal lands, you may be eligible for an assistance payment up to $75/month.
Call today & find the best Windstream internet deals
1-833-718-3922

Reliability and Performance

4.0

Windstream unveils new 8-Gig access to claim largest 8-Gig provider title

Windstream recently announced that as of July 2023, the company will have 8-Gig internet speeds available to 400,000 households across their 18-state coverage area [1]. 8-Gig internet speeds are at the fastest end of residential internet speeds, and with this achievement, Windstream is making its bid to win some of the internet speed wars. The question is who exactly needs 8 Gigs of symmetrical internet speed. At the moment, 8 Gigs is excessive speed for most residential internet users. 1 Gig will more than supply all the bandwidth that most homes need. Even very large households with multiple devices all streaming or gaming simultaneously don’t usually need more than 1 Gig, thanks to the symmetrical speeds of fiber internet. Even half of 1 Gig (500 Mbps) is usually capable of supporting a five- or six-person home and all the devices in it. For now, then, 8 Gigs may not be a speed that gets a lot of takers. But in the future, as virtual reality (VR) and assisted reality (AR) become more common, that massive bandwidth may be more useful. DSL performance will vary as it always does by location. But Kinetic’s DSL speeds reach the FCC’s standard for high-speed internet (25 Mbps/3 Mbps) for over 85% of its customers [3]. That speed is better than the average speed of broadband for DSL providers.
Call today & find the best Windstream internet deals
1-833-718-3922

Equipment, Installation and Bonus Features

4.0

Equipment fee is optional, but Kinetic activation fee is required

Kinetic charges about $10 a month to rent a Kinetic gateway (modem/router combo). You can also use your own modem/router. If you buy your own, though, you will need to make sure it is compatible. ISPs also do not provide tech support for customers’ personal modems and routers. Kinetic also offers a Wi-Fi management tool for their own gateway that will allow you to change your settings without all the hassle of logging in to your router online. The activation fee is $60 most of the time when you have to pay it. However, many times, you will get a credit for online orders or other promotions that will offset the fee. The website’s small print reveals that for some DSL “extended installations,” you may need to pay a $750 advance fee to proceed with the extended copper line burial. We assume this is not common. While you might choose to pay that high fee in some cases to get wired internet service, you certainly would have to consider your other options as well.
Call today & find the best Windstream internet deals
1-833-718-3922

Customer Experience & Support

4.0

Kinetic by Windstream improves its customer experience

Kinetic scored just slightly lower than average for customer satisfaction on the 2022 J.D. Power Residential Internet Service Provider Satisfaction Study [4]. But the good news is that in 2022, Kinetic’s score absolutely soared compared to its performance in the previous two years of the survey. Kinetic’s 2022 score was 720, about 40 points above its 2020 and 2021 results [5]. Kinetic now ranks third in the South, behind only AT&T and Xfinity. This is great news for customers. It’s possible that some of this meteoric rise might be explained by fiber buildout. In general, fiber and cable providers rank highest in customer satisfaction, DSL follows, and satellite and fixed wireless service bring up the rear. So, it’s not completely surprising that Kinetic by Windstream would rise rapidly in the ratings as more of their customers begin to use fiber instead of DSL.
Call today & find the best Windstream internet deals
1-833-718-3922

FAQ's

Where can I order Kinetic by Windstream internet service?
To order or learn more, call the number on this page or visit WindstreamOffers.com.
Where is Kinetic by Windstream available?
You can get Kinetic fiber internet or DSL internet in 18 states: Alabama, Arkansas, Florida, Georgia, Iowa, Kentucky, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina and Texas.
Does Kinetic by Windstream offer DSL internet service?
Yes, in addition to all-fiber service, Kinetic offers DSL (Digital Subscriber Line) internet service. DSL uses existing copper telephone lines to provide internet connectivity to customers.
Does Kinetic by Windstream have data caps on their internet plans?
No, Kinetic does not place data caps on their internet plans.
Can I use my own modem/router with Kinetic by Windstream service?
Yes, you can use your own modem and router. Just check in advance with Windstream to be sure your specs are compatible with your planned service.
Are Windstream and Kinetic the same thing?
Windstream is a large company, and Kinetic is the brand for Windstream’s high-speed internet service. When you are talking about internet service, Windstream and Kinetic could describe “the same thing” because Kinetic is a Windstream brand.
Call today & find the best Windstream internet deals
1-833-718-3922
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Windstream Customers Reviews






















Pricing






















Reliability & Performance






















Equipment, Installation & Features






















Customer Experience & Support























Overall Rating

Service has been reliable in our rural area.
Lyndsey M from Chickamauga, GA
August 2023
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Elias F from Dawsonville, GA
August 2023
Good service nice people, just slow in our area
Stetson M from Calvert City, KY
August 2023
Great service
Eli F from Dawsonville, GA
July 2023
so far so good
donna j from Ashland, KY
June 2023
Albert King from Texarkana, TX
April 2023
Victoria Roberts from Vilonia, AR
March 2023
James Lee from Perryville, AR
March 2023
Timothy Adams from Kansas City, MO
March 2023
Sophia Morgan from Campbellsville, KY
February 2023
Ella Phillips from Lincoln, NE
December 2022
Grace Sanders from Dallas, TX
December 2022
Camila Perry from Philadelphia, PA
October 2022
Stella Parker from Moultrie, GA
June 2022
Olivia Allen from Unknown, MS
June 2022
Adeline Lawson from Dallas, TX
March 2022
Thomas Perez from Conway, AR
January 2022
David Hall from Sheridan, AR
December 2021
Harper Powell from Milo, IA
November 2021
Isabella Reed from Broken Arrow, OK
November 2021
Olivia Russell from Unknown, KY
October 2021
Hazel Price from Harrison, AR
September 2021
Edward Wright from Hobbs, NM
June 2021
Elizabeth Lewis from Texarkana, AR
June 2021
Maya Kelly from Hobbs, NM
May 2021
Patrick Turner from Lexington, KY
December 2020
Scarlett Rodriguez from London, KY
December 2020
supposed to be 15mbs only get 6 coming in the house and 1.5 to 3 on the computer. terrible internet.
October 2020
Elizabeth Rivera from Polk City, IA
October 2020
Audrey Miller from Greenup, KY
September 2020
Good speed and good service would use again if there were no other options they value their customers and put them first.
Stephen P from Lexington, SC
July 2020
Aria Moore from Espa�ola, NM
June 2020
Layla Martinez from Versailles, KY
June 2020
trust
Tania Donaldson from Matthews, NC
May 2020
They care about me. I had a very hard time last year and they worked with me so I could keep my internet.
Nathanial Vance from Boone, IA
May 2020
Overall pretty good, can’t complain
Tobias Henry from Mifflinburg, PA
May 2020
Windstream has been tremendously helpful in solving any concerns we have had!
Jamie Houston from Bolivar, MO
May 2020
Emilia Lee from Friend, NE
May 2020
The technicians have been genuinely caring and helpful whenever we call for help! The customer service team is always responsive and helpful!
Paris Bender from Bolivar, MO
May 2020
Been having issues with some survey folks wasting time and taking data. We get to this point and some of you survey folks do not reward. If your one of them KISS MY ASS and give back the data. If you are not sorry for expletive and thanks for letting me share.
Deacon Hunt from Mooresville, NC
May 2020
Their internet is extremely stable. I rarely have issues and it is usually my equipment not on their end. I wish they would provide more upload speed at no additional cost for gaming and video conferencing.
Walker Beard from Jamestown, NY
May 2020
Autumn Richardson from Campbellsville, KY
April 2020
Dennis Martinez from Decatur, GA
April 2020
Christopher Hill from Lebanon, KY
February 2020
Richard Young from Calhoun, GA
January 2020
Ava Nelson from Espa�ola, NM
December 2019
Ava Adams from Olive Hill, KY
October 2019
Daniel Turner from Hobbs, NM
October 2019
Zoey Martin from London, KY
October 2019
Chloe Mitchell from Chagrin Falls, OH
October 2019
Michael Baker from Chariton, IA
October 2019
Emma Anderson from New Orleans, LA
October 2019
Ruby Reyes from Lincoln, NE
August 2019