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Metronet Staff Review
Metronet offers fiber internet's superior performance with competitive pricing and rapid expansion In 2024, Metronet earned recognition as PCMag's "Fastest ISP in the United States" for both 2023 and 2024 [1]. In a significant development, a joint venture between T-Mobile and KKR completed the acquisition of Metronet in July 2025, with residential fiber customers now served under the T-Mobile Fiber brand while Metronet continues to manage network buildouts and infrastructure [2]. The company currently delivers multi-gigabit internet service to more than 3 million homes and businesses across 300+ communities in 19 states [3]. Metronet's coverage spans three major regions: a large portion of the Midwest and Mid-Atlantic, the South and Southwest (including Louisiana, Texas, New Mexico, and Colorado), and Florida in the Southeast. With an ambitious expansion plan targeting 6.5 million homes passed by the end of 2030, Metronet is adding fiber availability to underserved markets at an unprecedented pace [4].
All Metronet connections utilize 100% fiber-to-the-home (FTTH) technology, delivering symmetrical upload and download speeds that cable and DSL providers cannot match. Metronet strategically builds in areas that lack another fiber provider, bringing high-speed options to communities previously limited to slower connection types.
States with Metronet service: Arizona, Colorado, Florida, Illinois, Indiana, Iowa, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nebraska, New Mexico, North Carolina, Ohio, Oklahoma, Texas, Virginia, and Wisconsin. Major cities include Colorado Springs, Des Moines, Indianapolis, Lexington, Norfolk, Tallahassee, Dayton, Aurora (IL), Lansing, and Rochester (MN), with over 300 total communities served. In 2025 alone, Metronet announced fiber expansion plans in 32 new cities. Following the T-Mobile/KKR joint venture completed in July 2025, Metronet residential customers transitioned to T-Mobile Fiber branding for retail services, while Metronet focuses on network engineering, design, deployment, and installation [5]. The company maintains its commercial services business independently.Pros
Fiber internet brings fast, symmetrical speeds Competitive prices for 2 years No data caps or contracts required
Cons
Limited area of coverage Extra fee for tech support Multi-gig plans still rare
Cities with Metronet availability
Aberdeen
Ackley
Acton
Ada
Adams
Adrian
Alamo
Albert Lea
Albion
Alden
Alleman
Alpha
Altamonte Springs
Alto
Altoona
Alvada
Amboy
Ames
Amsden
Andalusia
Anderson
Andrews
Ankeny
Ann Arbor
Apopka
Arcadia
Arcanum
Aredale
Arlington
Arrowsmith
Athens
Atlanta
Atterbury
Attica
Atwood
Augusta
Aurora
Austin
Autryville
Ayden
Bainbridge
Bairdstown
Bargersville
Barstow
Bartlett
Batavia
Bath
Battle Creek
Battle Ground
Battleboro
Beavercreek
Beavercreek Township
Beaverdale
Bedford
Bellarthur
Bellbrook
Belle Plaine
Bellechester
Belleville
Bellevue
Bellflower
Beloit
Bennington
Benton Ridge
Bentonville
Berea
Berwick
Bethany
Bethel
Bettendorf
Beverly Beach
Bicknell
Big Rock
Bighill
Bippus
Birds
Biscay
Blairsburg
Blmng Prairie
Blocher
Bloomdale
Blooming Prairie
Bloomington
Boggstown
Bolingbrook
Bondurant
Boston
Bourbon
Bradford
Brazil
Bridgeport
Bridgeton
Bristol
Brooksburg
Brookston
Brookville
Call today & find the best Metronet internet deals
1-833-926-2709Pricing
Metronet's prices start competitively with gradual increases and transparent rate structures Metronet offers fiber internet plans ranging from 500 Mbps to 2 Gbps, with promotional pricing that increases in stages rather than dramatic jumps after the first year [6]. With the entry-level plan, you’re paying roughly $0.09 per Mbps, which is a good competitive rate. Plans also include optional price locks that guarantee rates for up to 24 months. Current Metronet pricing:
- 500 Mbps: $44.95/mo for 12 months without price lock, or $60/mo with 24-month price lock
- 1 Gig: $49.95/mo for 12 months, $59.95/mo (month 13), $69.95/mo (month 25), then $89.95/mo regular rate; or $70/mo with 24-month price lock
- 2 Gig: $69.95/mo for 12 months, increasing to $119.95/mo regular rate; or $80/mo with price lock
| Plan | Service Type | Download Speed | Monthly Price |
|---|
Reliability and Performance
All-fiber technology delivers consistently fast symmetrical speeds Metronet's 100% fiber-optic network provides a significant performance advantage over cable and DSL connections. The company earned PCMag's "Fastest ISP in the United States" designation for both 2023 and 2024, reflecting independently verified speed test results. Fiber advantages Because Metronet runs fiber directly to customer homes without using coaxial cable or copper phone lines for the final connection, customers receive dedicated bandwidth that isn't shared with neighbors. This gives symmetrical speeds where upload performance equals download speed, which is a critical feature for remote work, video conferencing, content creation, live streaming, and uploading large files to cloud storage. Real-world speed tests from Metronet customers consistently show performance that meets or exceeds advertised rates. Users report receiving 520-540 Mbps on 500 Mbps plans and over 900 Mbps on 1 Gig plans. Symmetrical speeds mean a 1 Gig plan provides 1,000 Mbps upload alongside 1,000 Mbps download, while cable internet typically offers only 30-35 Mbps upload even on gigabit download plans. Fiber connections maintain consistent performance during peak usage hours when cable networks often experience slowdowns from neighborhood congestion. The technology also remains unaffected by weather conditions that can disrupt satellite or fixed wireless services. Additionally, fiber-optic cables are significantly more difficult to tap or intercept than traditional copper wiring, providing better security advantages. Future-ready infrastructure As emerging technologies like augmented reality (AR), virtual reality (VR), and AI-powered applications demand greater bandwidth, Metronet's fiber infrastructure can accommodate these needs. Metronet reports 99.9% uptime reliability across its network. Customer reviews highlight strong consistency, with users noting reliable performance for demanding applications including competitive gaming (ping under 15ms), 4K streaming on multiple devices, and professional video conferencing.
Call today & find the best Metronet internet deals
1-833-926-2709Equipment, Installation and Bonus Features
Free router included with most plans, straightforward installation process Metronet includes a free eero Pro 6E wireless router with all internet plans up to 2 Gig at no monthly rental charge. This eliminates the equipment fees that many ISPs charge, though customers have to return the router when canceling service or face a non-return equipment fee of up to $150. The included eero Pro 6E is a WiFi 6E router that provides strong wireless coverage for most homes. Customers can optionally add Metronet's WholeHome WiFi service ($9.95/mo), which uses eero mesh networking technology to create a smart mesh network that eliminates dead zones in larger homes [8]. The mesh system automatically routes devices to the strongest signal and hands off connections as you move through your house. Tech-savvy customers on any plan can opt to use their own router instead of the provided eero. Installation Standard professional installation costs $75, though this fee is frequently waived during promotional periods. The installation process typically takes a few hours and requires an adult 18 or older to be present. Installation timelines vary, with some customers reporting quick turnaround within days, while others in new buildout areas may wait 2-4 weeks depending on infrastructure readiness [9]. The technician will run fiber directly to your home, install the optical network terminal (ONT), connect the WiFi router, and test the connection. Metronet's mandatory TechAssure fee ($12.95/mo) covers all future service calls, equipment repairs, and technical support at no additional charge. This means if your router fails, your connection experiences issues, or you need a technician visit, there are no surprise charges — the monthly fee covers these services.
Call today & find the best Metronet internet deals
1-833-926-2709Customer Experience & Support
Metronet earns above-average ratings with strong marks for speed and reliability Metronet does not appear in major national customer satisfaction surveys like J.D. Power or the American Customer Satisfaction Index due to its regional footprint. However, multiple independent surveys and review platforms provide insight into customer experiences. According to CableTV.com's Internet Customer Satisfaction Survey, 77% of respondents reported being fully or highly satisfied with Metronet's internet service, placing the company sixth overall among ISPs [10]. Customer satisfaction with specific aspects showed 79% approval for internet speed and 79% for reliability — scores that trailed top performers like Google Fiber and Verizon Fios by only a small margin while significantly outperforming cable providers. Metronet offers multiple support channels including 24/7 phone lines, live chat, text messaging to customer support numbers, website FAQs, and video tutorials [11]. What customers say Customer reviews consistently praise installation technicians as friendly, professional, and thorough [12]. If additional fiber construction is needed in your neighborhood, timelines may extend, but Metronet provides updates throughout the process. Reviews consistently highlight fast symmetrical speeds, reliable fiber performance, and professional installation technicians who are thorough and courteous. Many customers report smooth streaming on multiple devices, excellent gaming performance with low latency (under 15ms ping), and the ability to video conference while others in the household stream 4K content. The lack of data caps and contracts receives positive mentions, as does pricing that remains more stable than cable competitors after promotional periods. Installation delays do frustrate some customers, particularly in newly expanding markets where infrastructure work causes rescheduled appointments. The mandatory $12.95/mo TechAssure fee, while comprehensive in coverage, annoys customers who view it as a hidden charge not clearly disclosed upfront [13]. Some customers report occasional service outages, though experiences vary significantly by market. Response times for customer service receive mixed reviews. Some customers praise quick resolution of issues in under 10 minutes, while others report long wait times and difficulty reaching representatives during outages. Customer service satisfaction scored 72% in CableTV.com's survey, which is lower than technical performance ratings but still competitive for the industry. Overall assessment Fiber internet providers generally achieve higher customer satisfaction than cable or DSL competitors because the technology is newer, more reliable, and less prone to congestion-related slowdowns [14]. Metronet follows this pattern — customers who experience smooth installation and service typically express high satisfaction with performance. The company's generally transparent pricing structure and lack of data caps contribute to positive experiences, though communication about fees and installation timelines could improve based on customer feedback.
FAQ's
To order or learn more, call the number on this page or visit Metronet-Fiber.com.
All Metronet internet plans include an eero wireless router, which enhances your connectivity experience. In addition, they offer WholeHome Wi-Fi, a feature that improves coverage throughout your home to remove dead zones and buffering. This ensures a strong, uninterrupted connection for all your online activities.
You can check the availability of Metronet fiber internet in your area by entering your zip code here at CompareInternet.com.
Metronet provides all-fiber coverage in 16 states: Colorado, Florida, Illinois, Indiana, Iowa, Kentucky, Louisiana, North Carolina, Michigan, Minnesota, Missouri, New Mexico, Ohio, Texas, Virginia and Wisconsin.
You can check the speed of your Metronet internet connection with our speed test.
Yes, fiber internet is the best type of connection for real-time gaming due to its high upload speeds and low latency.
Sources
[1] T-Mobile Newsroom. "T-Mobile and KKR Announce Joint Venture to Acquire Metronet." [2] Metronet. "KKR Completes Acquisition of Metronet through Joint Venture." [3] Metronet. “Bring Fiber-Optic Internet to Your City.” [4] Axios. "T-Mobile and KKR acquire fiber optic internet company Metronet." [5] Metronet. "Oak Hill and Cinelli Family to Sell Metronet." [6] Metronet. “Fiber Internet Plans.” [7] BroadbandNow. "Best Metronet Deals and Promotions for December 2025." [8] Metronet. “WholeHome Wifi.” [9] Reviews.org. "Metronet Coverage and Availability." [10] CableTV.com. "Metronet Review." [11] BroadbandNow. "Metronet Internet: Coverage & Availability Map." [12] Allconnect. "Metronet Customer Reviews 2025." [13] Consumer Affairs. "Metronet Reviews 2025."
[14] PCMag.com. "Looking for ISP Satisfaction? Life is Finer With Fiber."
Accolades
Fastest ISP in the United States 2024
Metronet Ookla Internet Claims for Q1 2024
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Top reviews
Stephanie B
from Palm Coast, FL on March 2026
Internet went down and when calling them message said outage in my area and they were working on it no need to go further. 48 hours later, still down, same recorded message. Pushed on to tech support to find the problem in my hour was resolved 36 hours ago the problem was at my end. Had to wait another 24 to get tech out. Thier voice message still says service out in my area. My house problem turned out to be bad connection from initial set up by install tech. Looking to switch now. Maybe Starlink this time.
Larry Matthies
from La Mesa, CA on March 2026
I am not happy that they say my plan is unlimited toward the end of the month I seem to run out of data which is very annoying.
Scot Deabs
from New Bern, NC on November 2025
Network is reliable. The 1 GB plan for two years at $69.95 has increased to $89.95. Two WholeHome WiFi access points for $19.90, TechAssure for $12.95, and $2.24 for taxes brings it up to $125.04 monthly. Getting download of 200-230 mbps and upload 150-200 mbps.
Glenn T
from Milwaukee, WI on April 2025
The WiFi is horrible.
Melony B
from Greenwood, IN on July 2023
The techs were fast and reliable
Timothy Hall
from Noblesville, IN on August 2022
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from Ankeny, IA on June 2022
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from Bettendorf, IA on August 2019
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