Metronet’s prices start good and stay fair, but there’s a hidden fee
Metronet offers very attractive promotional pricing on the low end of industry rates. Their first-tier plan is only $40/month for the first year, a good 20% lower than some competitors. True, the plan’s speed is slower at 100 Mbps than some rival plans. But with fiber’s symmetrical download and upload speeds, you’re already going to have a lot more speed even at 100 Mbps than you’ll get from many cable or DSL providers.
Two or three other national fiber internet providers offer promotional prices this good. The difference is that Metronet will not raise its prices dramatically when the first year is over. Metronet’s prices will rise only about $10/month at the 12-month mark. For the entry-level plan, $50 will remain the standard price from that point on.
For two of Metronet’s higher-speed plans, you’ll see bigger price hikes at the 2-year point, averaging $20-30 over your original promotional rate. But the 2 Gig plan will only go from $110 to $120 after two years.
But let’s cut to the chase on Metronet pricing. Even for the two mid-speed plans that undergo larger price hikes after the 2-year point, the prices are still no higher than industry averages. So, no matter which Metronet plan you pick, you’ll seemingly get a great deal to begin with, and then a good deal.
There’s just one catch. Unlike many of the other ISPs, Metronet does not offer free tech support. In order to get tech support, you will have to pay $12/month for their program called TechAssure. The fee is not optional. The positive is that all of your technical needs will be taken care of. You will get full service, including any house calls or equipment repair. The negative? Adding $12 to your monthly bill wipes out a lot of the benefit from Metronet’s low promotional and standard pricing.
In Metronet’s favor, the tech support fee will be the only unusual fee on your monthly bill. Because Metronet has no data caps or contracts, you won’t get any surprise overage charges or an early termination fee if you have to cancel your service.