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Optimum Internet Definitive Buyers Guide

Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Jul. 27, 2023 / Updated Apr. 4, 2024






















 Experience






















 Service






















 Pricing






















 Speed






















 Pricing






















 Reliability & Performance






















 Equipment, Installation & Features






















 Customer Experience & Support






















 Overall Rating






















 Staff Overall Review

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Optimum Staff Review

4.1

Good speeds and prices from major national provider

Optimum is a major national cable internet provider. Most of Optimum’s 4.3 million subscribers receive cable internet service. But the ISP is also rapidly adding more all-fiber connections with symmetrical speeds. Optimum is the internet brand name of Altice USA, which rolled the company formerly called Suddenlink into the Optimum brand in 2022 [1]. Altice/Optimum is the 6th-largest ISP in the nation [2]. Optimum seems to check off all the right boxes for many of its offerings. You will have no data caps and no required contracts with Optimum internet plans. You will also get free equipment rental included with your monthly plan price. And Optimum’s prices are good. We'll give you an overview of what else to expect from an Optimum internet connection.
PROS
Gigabit download speeds No data caps or contracts 2-year price guarantee
CONS
Limited availability for all-fiber internet Slower upload speeds for cable than all-fiber Average customer satisfaction scores
$40
Lowest price package
5000 Mbps
Highest Speed
1 Gig Internet
Most Popular Package
3.75
Customer Rating
4.1
Staff Rating
Call today & find the best Optimum internet deals
1-833-926-2709

Top cities with Optimum availability

  • Brooklyn
  • Lakewood
  • Ridgewood
  • Bronx
  • Flushing
  • Glendale
  • Pflugerville
  • Dallas
  • Passaic
  • Huntington Station
  • Union City
  • Allen
  • Lucas
  • Parker
  • Dix Hills
  • Toms River
  • Stamford
  • Yonkers
  • Chestnut Ridge
  • New Square
  • Spring Valley
  • Bayonne
  • Bay Shore
  • Brentwood
  • Edgewood
  • West Brentwood
  • Fair Harbor
  • Kismet
  • Point O Woods
  • Saltaire
  • West New York

    • Pricing

    4.3

    Two-year price lock for a variety of speeds across Optimum plans

    Cable internet is the chief type of connection that Optimum provides its customers. Because of improvements to cable internet technology, you can get gigabit download speeds from many cable internet companies like Optimum [3]. Whether you get the usual cable service or all-fiber, you will get very good prices from Optimum, and those prices will be locked for 2 years. Here’s an example. You’ll pay $40/month for Optimum’s first tier cable plan, which is 300 Mbps download/20 Mbps upload. That is a very good price for such speeds. Even Optimum’s first-tier fiber plan is also priced at $40/month for symmetrical 300 Mbps speeds. When you add to those rock-bottom prices the option to bundle your mobile phone service for only $15-30/month, *plus* additional discounts on your internet plan, you will be getting a seriously good deal on fast internet. 1 Gig speeds run around $80/month for the promotional period, but only $65 if you bundle with mobile. In the areas where you can get 2 Gig or 5 Gig Optimum Fiber, you’ll pay $120-180/month for symmetrical speeds, which is still competitive with the lowest multigig prices across the industry. Two years of price lock is a long time. With no required contracts, you can opt for two years of these great prices, then see how you like your service. Optimum’s initial pricing plus no data caps to give you surprise overage charges make their internet plans a very attractive offer.
    Plan
    Service Type
    Download Speed
    Monthly Price
    5 Gig Internet
    $300 gift card OR choose from dozens of gift options! Free installation!
    		Fiber Internet Up to 5,000 Mbps Only $180

    /mo. w/Auto Pay & Paperless Bill

    *Offers and availability may vary by location and are subject to change.
    		1-833-926-2709
    2 Gig Internet
    $300 gift card OR choose from dozens of gift options! Free installation!
    		Fiber Internet Up to 2,000 Mbps Only $120

    /mo. w/Auto Pay & Paperless Bill

    *Offers and availability may vary by location and are subject to change.
    		1-833-926-2709
    1 Gig Internet
    $200 gift card OR choose from dozens of gift options! Free installation!
    		Fiber Internet Up to 1,000 Mbps Only $80

    /mo. w/Auto Pay & Paperless Bill

    *Offers and availability may vary by location and are subject to change.
    		1-833-926-2709
    500 Mbps Internet
    $50 gift card on us! Free installation!
    		Cable Internet Up to 500 Mbps Only $60

    /mo. w/Auto Pay & Paperless Bill

    *Offers and availability may vary by location and are subject to change.
    		1-833-926-2709
    300 Mbps Internet
    Free installation!
    		Cable Internet Up to 300 Mbps Only $40

    /mo. w/Auto Pay & Paperless Bill

    *Offers and availability may vary by location and are subject to change.
    		1-833-926-2709
    Call today & find the best Optimum internet deals
    1-833-926-2709

    Enter a zip code or address to unlock the best Internet deals near you!

    Reliability and Performance

    4.0

    Cable and fiber both provide fast download speeds, but fiber wins for upload speeds

    With hybrid fiber-coaxial (HFC) technology, Optimum gives its cable customers gigabit download speeds but slower upload speeds. That’s typical for cable internet service. Optimum is comparable to other major cable internet providers such as Spectrum and Xfinity, offering upload speeds at a maximum of around 35-50 Mbps. These speeds are still quite adequate for even high-data tasks like gaming or streaming on multiple devices. Optimum differs from the cable internet competition because it is also launching into the all-fiber internet market. Optimum’s current fiber internet customer base is small but has doubled in the last couple of years from around 100,000 to over 200,000 subscribers [4]. By 2025, Optimum plans to create over 6.5 million fiber passings [5]. Fiber internet’s most striking advantage over cable internet is that fiber offers symmetrical upload and download speeds. With Optimum’s fiber plans, customers get the same 300 Mbps download speed as with cable, but instead of cable’s 20-50 Mbps upload, they will get a full 300 upload speed from fiber. This is a game-changer that means you will never have any bandwidth issues for online gaming, videoconferencing, and large homes with multiple devices. When Altice merged Suddenlink under the Optimum brand, the company had two distinct “footprints” left from where the old Optimum and Suddenlink coverage had existed. Suddenlink’s coverage area had been primarily in the South and West. Optimum was strong in the Northeast, and particularly in the tri-state area of New York, New Jersey, and Connecticut. Now, the fiber buildout is fastest in that tristate area [1]. And Optimum is offering its fastest new plan at a mind-boggling 8 Gigs in the tristate area as well [6]. But wherever your Optimum plan is based, know that rapid fiber buildout is coming, and the HFC cable internet is an excellent alternative until then.
    Call today & find the best Optimum internet deals
    1-833-926-2709

    Equipment, Installation and Bonus Features

    4.0

    No equipment rental fees, free installation with Optimum plans

    Optimum will provide your modem/router as part of your monthly plan fee, with no extra rental charge. If you have a compatible cable plan, you may even get a Wi-Fi 6 router, which will give you higher speeds for multiple devices than Wi-Fi 5. Fiber internet plans from Optimum will often include the Wi-Fi 6 gateway as well. Optimum’s Smart Wi-Fi 6 router will be especially helpful if you want to use Smart Home devices such as door cameras, thermostats, or lights. The wider bandwidth allows you to run all those devices without overloading your router. If you would rather use your own modem and router, Optimum will allow it. Just be sure to check for compatibility with their specs. Standard installation is free with Optimum plans. This bonus is unusual, as most ISPs charge $60-100 for installation.
    Call today & find the best Optimum internet deals
    1-833-926-2709

    Customer Experience & Support

    4.0

    Optimum customer satisfaction

    Optimum has an impressive array of customer support options:
    • Phone support
    • Online chat support
    • Email help
    • Social media support (X)
    • Brick-and-mortar stores
    With all these options, Optimum has a good track record of responding promptly to customer needs.  
    Call today & find the best Optimum internet deals
    1-833-926-2709

    FAQ's

    Where can I order Optimum internet service?
    To order or learn more, call the number on this page or visit OptimumSavings.com.
    Does Optimum have data caps on its internet plans?
    No, Optimum does not impose data caps on any of its internet plans. You will have unlimited data on both cable internet and fiber internet plans from Optimum.
    What is the internet speed upgrade service provided by Optimum?
    Optimum offers a free internet speed upgrade service to loyal customers, providing faster speeds and better value without changing the current price.
    What options are available for renting a modem from Optimum?
    Optimum provides two options for renting a modem: one includes tech support and equipment replacement, while the other option is for purchasing a compatible modem.
    How can I explore different speed options for Optimum Internet service?
    To explore different speed options for your Optimum Internet service, you can enter your zip code here at CompareInternet.com to see what plans are available in your area.
    How can I save on my monthly bills with Optimum Internet and Mobile services?
    Optimum offers savings on monthly bills through their Internet + Mobile Savings program, allowing customers to save up to $30/month by combining Optimum Internet and Optimum Mobile services.
    Who is eligible for the Internet + Mobile Savings program?
    Only Optimum Mobile and Optimum Internet customers are eligible for the Internet + Mobile Savings program offered by Optimum.
    Call today & find the best Optimum internet deals
    1-833-926-2709
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    Optimum Customers Reviews






















     Pricing






















     Reliability & Performance






















     Equipment, Installation & Features






















     Customer Experience & Support






















     Overall Rating

    Filter by: All 5 stars 4 stars 3 stars 2 stars 1 star
    None
    June W from Conroe, TX
    June 2023
    Cora Rodriguez from Massapequa, NY
    March 2023
    Alice Powell from Charleston, WV
    March 2023
    Addison Miller from Charleston, WV
    March 2023
    Aurora Lee from Newark, NJ
    February 2023
    Madison Gray from Princeton, WV
    February 2023
    Samuel Clark from Prestonsburg, KY
    January 2023
    Eleanor Mason from Huntsville, TX
    January 2023
    Joseph Robinson from The Bronx, NY
    December 2022
    Audrrey Hayes from Freeport, NY
    December 2022
    David Young from Bossier City, LA
    December 2022
    Emilia Murphy from Newark, NJ
    December 2022
    Maya Turner from Ruston, LA
    November 2022
    Riley Green from Lincoln Park, NJ
    October 2022
    Camila Thompson from Irvington, NJ
    September 2022
    Albert Baker from Franklin Lakes, NJ
    August 2022
    Sophie Taylor from Unknown, DE
    August 2022
    Emery Scott from Newark, NJ
    August 2022
    Dennis Smith from Brooklyn, NY
    August 2022
    Daniel Davis from Charleston, WV
    July 2022
    Elizabeth Carter from Bloomfield, CT
    June 2022
    Aubrey Jenkins from Brooklyn, NY
    June 2022
    Richard Lee from Copiague, NY
    May 2022
    Penelope Wood from Greenville, MS
    May 2022
    Robert Hill from Saint Joseph, MO
    May 2022
    Stella King from Bridgeport, WV
    March 2022
    Chloe Collins from Rockaway, NJ
    February 2022
    Samantha Lewis from South Amboy, NJ
    February 2022
    Kenneth Turner from Jonesboro, AR
    January 2022
    Lydia Reed from Hurricane, WV
    December 2021
    Stella Davis from Kinston, NC
    October 2021
    Bella White from DeRidder, LA
    September 2021
    Autumn Sanders from Princeton, WV
    September 2021
    Josephine Rivera from Natchitoches, LA
    August 2021
    Victoria Parker from Narrows, VA
    July 2021
    Layla Harris from Newark, NJ
    June 2021
    Grace Wright from Pikeville, KY
    June 2021
    Victoria Gibson from Sayreville, NJ
    May 2021
    James King from Newark, NJ
    April 2021
    James Hall from Elkins, WV
    April 2021
    Ava Cooper from Bridgeport, CT
    February 2021
    Thomas Baker from Unknown, LA
    February 2021
    Timothy Perez from Wayne, WV
    February 2021
    Aria Jackson from Newark, NJ
    January 2021
    Quinn Stewart from Torrington, CT
    January 2021
    Michael Turner from Montgomery, WV
    January 2021
    Sophia Cox from Lavallette, NJ
    December 2020
    Lucy Hall from Hoboken, NJ
    November 2020
    Brian Smith from Bethpage, NY
    November 2020
    Matthew Turner from Culloden, WV
    November 2020
    Timothy Davis from Brooklyn, NY
    October 2020
    Samuel Hill from Flowood, MS
    October 2020
    Ruby Russell from Sweetwater, TX
    August 2020
    Elizabeth Nelson from Helena-West Helena, AR
    August 2020
    Hazel Edwards from Nyack, NY
    August 2020
    Everly Perry from Princeton, WV
    July 2020
    Amelia Clark from Pawtucket, RI
    July 2020
    The internet slows down and/or needs to be reset a few times a week for, like, no reason??
    Leo G from Dumont, NJ
    July 2020
    Christopher Davis from Lake Havasu City, AZ
    June 2020
    Larry Hall from Princeton, WV
    June 2020
    Ivy Phillips from Vincennes, IN
    May 2020
    I really enjoy this company
    Noel Bell from Teaneck, NJ
    May 2020
    optimum is excellent
    Corey Livingston from Rockville, CT
    May 2020
    Wish it cheaper
    Chelsea Henry from Bay Shore, NY
    May 2020
    Cool
    Gloria Noble from Wayne, NJ
    May 2020
    None
    Caroline Arias from Brooklyn, NY
    May 2020
    Too expensive
    Cayden Palmer from The Bronx, NY
    May 2020
    good
    Briana Bryant from Newark, NJ
    May 2020
    It is very fast
    Cash Irwin from Butler, NJ
    May 2020
    Service goes out a lot of the time and isn't that fast
    Chaz Barton from Watertown, CT
    May 2020
    bad customer service
    Dangelo Michael from Paterson, NJ
    May 2020
    As a customer with 3 services with them, the prices should be better & they go up every time they say as a valued customer they offer a discount. a few months later back up to the price before or farther.
    Mya Whitaker from Parlin, NJ
    May 2020
    N/a
    Gemma Little from Trenton, NJ
    May 2020
    I don't really have any other choice but this one supplier in my area.
    Lillianna Fernandez from Brooklyn, NY
    May 2020
    Nope :)
    Kendall Lamb from Selden, NY
    May 2020
    They are expensive, their speed is ok but service dose go down often. This is the only decent internet service available in my area. We need more choices as the big cable companies have a monopoly.
    Cash Todd from Chicago, IL
    May 2020
    No
    Landin Higgins from Edison, NJ
    May 2020
    Love this app
    Clarissa Beltran from Edison, NJ
    May 2020
    N/A
    Alyvia Delgado from California, MD
    May 2020
    This is nice
    Carlo Robinson from Brooklyn, NY
    May 2020
    None
    Helena Johns from Freehold, NJ
    May 2020
    i have no other comments to make at this time.I have been a subscriber fro the beginning and i like them and would not go with another company
    Raegan Andersen from Huntington, NY
    May 2020
    Always great service if there is an issue they resolve it quickly even in storms we rarely have an issue price is good for the services that are provided to us which is cable phone and internet
    Noemi Mccullough from Medford, NY
    May 2020
    Terrible service and customer service. They never show up or answer when needed. I would highly not recommend this company.
    Craig Harrell from Ridge, NY
    May 2020
    Hotspots are pretty slow around my area. Sometimes, it’s fast, but sometimes it’s not. It even disconnects randomly and my devices can’t detect the location of the network.
    Harmony Foster from Brooklyn, NY
    May 2020
    They are slow sometimes but I guess that is due to the low price of the company. They do have good customer service though.
    Charlotte Wagner from Brooklyn, NY
    May 2020
    Our WiFi has been going out everyday at the exact same time and optimum has done nothing. They have sent us a new router 3 times but the WiFi continues to go out in the middle of the day when we are all working
    Maritza Campbell from Ledgewood, NJ
    May 2020
    none really maybe lower pricing some.. like 50 bucks or so. it was 50 but for some reason they think they can charge almost 100 now...
    Mylee Richards from Newark, NJ
    May 2020
    they can be a bit better and dffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffs i wish they were a little faster a little stornger and littler wiser
    Quincy Nichols from Newark, NJ
    May 2020
    none i dont have any other comments to make nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
    Carmen Kirby from New Milford, NJ
    May 2020
    It's a decent Internet provider but somewhat slow, however a lot of our Internet products (router, modem, etc.) are old so that could also be the problem.
    Eleanor Deleon from Patchogue, NY
    May 2020
    its not a bad service it gets the job done. it will contiune to do what i want it to do. they can work on better internet for everyone
    Odin Rosales from West New York, NJ
    May 2020
    Ya, they good. Nothing bad. I hope they can change some things though. I mean like I dunno anything about other providers.
    Maggie Day from Edison, NJ
    May 2020
    I mean it is fine I guess, it is just I have no choice in provider. If I had a choice in who I could go with, or at least be able to compare would be nice.
    Jenna Mckee from Brooklyn, NY
    May 2020
    Pretty good service. In the past I’ve had a lot of issues with just suddenly losing my WIFI connection—it’s bizarre. They also just decide (seemingly at random) to remove your “special deal” from your bill and suddenly you’re being charged a LOT more than you were, without any notice given.
    Aliana Werner from Randolph Township, NJ
    May 2020
    They are the worst. They charge so much money for the use only internet. I feel so frustrated with them. I have no movies or phone. Just internet
    Heidi Hodge from Brooklyn, NY
    May 2020
    Decent internet service compared to their cable service. Very good for video or TV/film streaming. Rarely has severe buffering issues
    Viviana Ashley from New York, NY
    May 2020
    Great high speed internet for a reasonable affordable price ,Customer service reps are always there to answer your calls in a professional manner
    Tia Frazier from Harrison, NJ
    May 2020
    Leah Williams from Plainfield, NJ
    May 2020
    George Hill from Spencer, WV
    April 2020
    Paisley Mitchell from Kinston, NC
    April 2020
    Isabella Simmons from Wharton, NJ
    April 2020
    Olivia Hill from Charleston, WV
    February 2020
    Nora Johnson from Charleston, WV
    January 2020
    Dennis Jackson from Henderson, AR
    January 2020
    Harper Wilson from Muskogee, OK
    January 2020
    Adeline Jones from Kimberly, WV
    January 2020
    Hannah Martinez from Patchogue, NY
    December 2019
    Brian Hill from Yonkers, NY
    December 2019
    Michael Martinez from Logan, WV
    November 2019
    George Harris from Patchogue, NY
    November 2019
    Penelope Hughes from College Station, TX
    October 2019
    Richard Adams from Brooklyn, NY
    October 2019
    Patrick Martinez from Wethersfield, CT
    October 2019
    Hazel Lawson from Freehold, NJ
    October 2019
    Ella Foster from Prestonsburg, KY
    September 2019
    Scarlett Roberts from Lyndhurst, NJ
    September 2019
    Lily Abbott from Flagstaff, AZ
    July 2019
    Emily Garcia from Pollock, LA
    July 2019