3 Months Free Internet:
Must be a new Internet customer who has not received Kinetic Internet service within the past 30 days. Must subscribe to select plans to qualify. After 3 months, the promotional Kinetic Internet, standard speed upgrade, and modem rates apply. After 12 months, the standard Kinetic Internet rate applies. Taxes, fees and surcharges are extra and not included in introductory or standard rate. If service(s) are cancelled within the first six (6) months after installation, your bill credits will be reversed, and you will be charged for the services. Additional restrictions may apply.
Kinetic Internet Speed: Monthly fees may apply. For speeds over 25 Mbps Services are provisioned in a range including a minimum and maximum speed. Windstream will provision customer’s location for the fastest speed available within the available range, at the time of order but cannot guarantee speed or uninterrupted, error-free service.
Kinetic Internet: Windstream cannot guarantee speeds or uninterrupted, error-free service. Speed availability, capabilities and provisioning vary depending on network and terrain conditions, Internet, website, or network congestion, and customer geographical location. Windstream makes no representations related to download or upload speeds. Windstream assumes no responsibility or liability for interruption of services or service performance differences actual and advertised performance. In select areas, includes Internet transport, Internet access, and unlimited incoming calls. Outbound calls, except for toll free and 911, will be charged at 10 cents/minute. Operator Service and 411 will be charged at tariffed rates. No features or long-distance carrier rates allowed.
Internet Speed: Monthly fees may apply. Speeds 25 Mbps and above may be provisioned in a range including a minimum and maximum speed. Windstream will provision customer’s location for the fastest speed available within the available range, at the time of order but cannot guarantee speed or uninterrupted, error-free service.
Equipment: Monthly equipment fees may apply. Windstream-provided modems will be capable of in-home wireless networking, but devices supported by in-home wireless networking connections may experience speeds not equal to advertised speeds or the speed referenced in your Internet plan. With wireless networking, actual throughput speed may be impacted by several factors including interference from other equipment or devices at the location, distance from the modem, modem location, types of devices connected, physical obstructions, and time of day. To obtain advertised speed, connecting a device directly to the modem to provide a wired connection is recommended. Modem equipment must be returned upon termination, and if not, Windstream reserves the right to charge for the modem or a $100 fee.
Installation/Activation: Activation charge may apply. Plans with speeds 25 Mbps and higher may qualify for free professional installation. Plans with speeds less than 25 Mbps may incur a fee for professional installation.
Money-Back Guarantee: If customer cancels new Internet service within 30 days after start of service, all service charges and any modem equipment and install charges, if applicable, related to Internet services only, will be refunded. Modem equipment must be returned upon termination and if not, Windstream reserves the right to charge for the modem or a $100 fee.