*With AutoPay & paperless billing. Equipment, taxes, data allowance, and other fees extra. Additional details below.
Limited time offer, subject to change. Available to qualifying new residential, serviceable customers in select markets. Other terms and restrictions apply.
Service Terms and Policies
All services are subject to terms and conditions and use policies, which you must accept in order to use the service. Before using the service, you should carefully review WOW!’s acceptable use, network management, privacy, copyright and other policies adopted by WOW!, as well as the terms and conditions of subscription (the “Terms”). The current Terms are available for your review online by simply clicking here. By establishing an account, installing, activating or using the service, or otherwise indicating your agreement to the Terms or intention to use the service, you agree to be bound by the Terms.
Offer expires December 7, 2022. Limited time offer available to new residential, serviceable customers. Offer requires enrollment in AutoPay and paperless billing. Prices may reflect a promotional discount off of current regular rates, which are subject to change at any time. Promotional discounts end after the promotion period, which is 12 months following service activation unless otherwise stated in the offer. Prices exclude taxes, fees and other charges (e.g., equipment, installation, service-call, data allowance and other usage-based or separately billed charges). Pricing and offers subject to change.
Visa® Prepaid Reward Card Offer
Incentive paid by VISA® Prepaid Reward Card. Amount of reward varies by service. Customers must purchase Internet 200 or higher and maintain service in good standing for at least 90 days to be eligible for the VISA® Prepaid Reward Card. Customers must provide a valid email address at the time of the agreement in order to receive the VISA® Prepaid Reward Card. Customers must be installed by December 15, 2022. The customer will have 1 year to redeem the reward card offer. WOW! is not responsible for late or lost cards. LIMIT ONE VISA® REWARD CARD OFFER PER WOW! RESIDENTIAL CUSTOMER ACCOUNT. At 90 days past WOW! service activation date, customer must be current in their payments or the reward card offer will be denied. Other terms and restrictions apply. Visa, Inc. is not a sponsor or co-sponsor of this promotion. This card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.
Whole-Home WiFi Add-on Pricing
The Whole-Home WiFi Package for as little as $9.99/mo includes two eero WiFi devices. Depending upon home size and other factors, additional eero WiFi devices may be required at $5.99/mo each. Whole-Home WiFi requires wireless modem for $14/mo from WOW! or compatible customer-owned modem. Whole-Home WiFi services may not work as described if compatibility requirements have not been met or equipment is not properly placed in the home to achieve complete coverage. All Whole-Home WiFi eero equipment must be returned by customer if WOW! Whole-Home WiFi service is disconnected for any reason. WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. WOW! Whole-Home WiFi equipment can support a maximum speed of up to 900Mbps. 1 Gig and 1.2 Gig speeds may require a direct Ethernet connection (and supported equipment) to support maximum Internet speed.
eero Secure and Secure+
eero Secure and Secure+ service is available through WOW! to Whole-Home WiFi customers. The product is provided by a third party not affiliated with WOW! and is subject to its own terms, conditions and policies. WOW! is not responsible for your access to or use of such third-party products and services, their content, features, pricing, equipment requirements, terms and policies, or any other aspect of the third-party product or service. WOW!’s provision of links or other direct access to such a third-party service provider does not imply affiliation with the provider, even if the product or service is billed to you by WOW! on behalf of the third party.
Home Phone Add-on Pricing
WOW! Home Phone service provides one line of service for $9.99 per month. WOW!’s broadband enabled phone service (including access to 911) may not be available if you lose power or your broadband connection. Home Phone is sold with 100 Minutes of long distance for all domestic long distance calls including calls to Canada. A per minute long distance rate applies once the 100 minutes is reached.
The Robocall Blocking feature automatically blocks calls that are deemed fraudulent, solicitous or SPAM, before they reach your Home Phone or Home Phone Plus services. If you do not want Robocall Blocking enabled with your service, please call us and we will be happy to assist you. For more information on Robocall Blocking, go to support here, and enter "Robocall" in the search bar.
Prices may reflect a promotional discount off of current regular rates, which are subject to change at any time. Promotional discounts end after the promotion period, which is 12 months following service activation unless otherwise stated in the offer. Offers not valid with any other discount unless expressly approved in writing by WOW!. Offers and services subject to change without notice.
For eligibility and terms of money-back guarantee, view WOW! Terms and Conditions.
Taxes & Fees Limitations
Prices exclude taxes, fees and other charges (e.g., equipment, installation, service call, usage-based or separately billed charges, and cost recovery fees like the sports surcharge and broadcast TV fee). Offers and services, along with rates, equipment pricing, taxes, fees and other charges, which are subject to change during and after any promotion period.
AutoPay and Paperless Billing
Offer requires that you enroll in AutoPay and paperless billing. Failure to enroll in AutoPay will increase your monthly rate by $5. Failure to enroll in paperless billing (so that you receive paper statements) will result in a $2 per month Paper Statement Fee, but you may sign up for Paperless Statements within 3 months of installation after enrollment to not incur this fee. Fees are subject to change without notice.
Self-Installation of Services
If you have agreed to self-install equipment to be used in connection with WOW! services, you further agree that: (A) you will adhere to the self-installation requirements specified by WOW!, which will be provided to you, at WOW!’s discretion: (i) as written instructions included as part of the self-installation kit provided to Customer; and/or (ii) within an online, an email or other communication by WOW! to you. In this connection, you agree that WOW! may require that you provide to WOW! a valid email address (to receive communications from WOW!, including the self-installation instructions) and/or provide a telephone number so that a WOW! technician may assist in the installation process; and/or (iii) on WOW!’s website; and (B) WOW! has no responsibility for the condition, operation, functioning, compatibility, repair, maintenance or any other aspect of the equipment provided by you or others. You will be responsible for your customer provided equipment and any damages (to WOW! equipment, customer equipment or otherwise) that may be caused by you or otherwise result from your failure to adhere to the self-installation instructions; and (C) billing will begin when service is connected by WOW!, whether or not you have installed and activated the Service; and (D) your use of WOW! services is subject to WOW!’s terms of subscription, and acceptable use, network management and other policies that WOW! has implemented in connection with the services; and (E) installation and/or activation fees may apply. If you are unable for any reason to successfully install your equipment, please contact us and we will assist you in your installation, which may require an additional installation charge.
Modem available from WOW! for lease at $14.00 per month. Free modem lease promotional offer expires August 30, 2022. Regular rate of $14.00 per month after promotional term ends, or customer may provide their own modem. Modem lease on 1.2 Gig included at no cost with a continuously maintained subscription to the available 1.2 Gig speed package, unless there is a service or service package change, at which time then current pricing and package offers apply. Services, service packages, pricing and terms may change. Equipment must be immediately returned to WOW! by customer if WOW! Internet service is disconnected for any reason. Certain WiFi services offered by WOW! requires wireless modem for $14/mo from WOW! or compatible customer-owned modem.
Internet Speed Limitations
Internet speed reflects wired speeds that are provisioned up to the speed indicated. Internet speeds are not guaranteed and may vary by your equipment, number of users/devices and other factors outside of WOW!’s control. WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. Internet use and speeds subject to WOW's! acceptable use and network management practices and may be restricted when network usage is heavy or otherwise exceeds normal use. 500 Mbps, 1 Gig and 1.2 Gig not available in some areas. WiFi connection speeds are also subject to limitation of WiFi network protocols and the capability of the device on the network. WOW! Whole-Home WiFi equipment can support a maximum speed of up to 900Mbps 1 Gig and 1.2 Gig speeds may require a direct Ethernet connection (and supported equipment) to support maximum Internet speed.
If you use your WOW! Internet service to access video programming or other content (“Streaming TV”), you agree and understand that Streaming TV providers are third parties not affiliated with WOW!, and may require additional subscription and/or payments to access, and may be subject to their own terms, conditions and policies. You understand and agree that WOW! is not responsible for your access to or use of such third-party Streaming Services, including their subscription or payment requirements, their content, terms and policies, or any other aspect of the third party Streaming TV, or for the use, storage or disclosure of information that you provide to a such a third party. You assume all risks associated with such third party Streaming TV.
Phone Service Availability Limitation
Unless you provide backup battery power, WOW!’s broadband enabled phone service (including access to 911) may not be available if you lose power or your broadband connection. For certain WOW! phone service modems, new residential customers may purchase a battery backup from WOW!, which will provide power to the WOW! modem for a limited period of time in the event of a power outage. Home Phone is sold with 100 minutes of long distance plan for all domestic long distance calls including calls to Canada. A per minute long distance rate applies once the 100 minutes is reached.
Other terms and restrictions apply. See WOW!’s terms and conditions or call WOW! for further information regarding services and offers. If you contact us and provide us with a phone number or email address, you agree that we may call, text or email you, which might include autodialed calls and texts, and/or pre-recorded or artificial voice messages.