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Quantum Fiber vs. Brightspeed Internet Providers Compared

You are currently comparing:

Quantum Fiber Vs Brightspeed

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Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Nov. 10, 2023 / Updated Aug. 6, 2026

You are currently comparing:

Quantum Fiber Vs Brightspeed

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Plans starting at: $45

Popular Package: Up to 1Gbps

Download speeds up to: 8 Gbps

Connection Types: Fiber

Call today & find the best Quantum Fiber internet deals
1-833-440-3323

Plans starting at: $29.99

Popular Package: 2 Gig

Download speeds up to: 8 Gbps

Connection Types: Fiber

Call today & find the best Brightspeed internet deals
1-833-970-4123

Quantum Fiber Staff rating

4.3

Quantum Fiber brings superior internet speeds and reliability at an appealing price.

Quantum Fiber is a fiber-optic internet service originally developed by Lumen Technologies. On February 2, 2026, AT&T acquired Lumen’s Mass Markets fiber-to-the-home business (including Quantum Fiber) in an all-cash deal valued at $5.75 billion. The acquisition included consumer fiber operations in 11 states, adding more than 1 million fiber customers and over 4 million enabled fiber locations to AT&T’s network. Lumen retained its enterprise network infrastructure and copper-based services, while AT&T integrated the acquired fiber assets into its expanding fiber broadband portfolio.

PROS

Symmetrical fiber speeds No data caps or contracts Competitive cost-per-megabit value

Cons

Limited availability Some connections may be only FTTC Multi-gig plans not available in all service areas
Call today & find the best Quantum Fiber internet deals
1-833-440-3323

Brightspeed Staff rating

4.0

Brightspeed's large network offers customers a planned transition from DSL to fiber

Brightspeed is a newer ISP that began offering internet services to customers in October 2022. Brightspeed bought out many networks previously owned by CenturyLink (Lumen's ILEC business) for $7.5 billion. That purchase instantly made Brightspeed the 12th-largest ISP in the U.S. [1]. The company's mission is to bring fiber internet to as many customers as possible, as soon as possible. Brightspeed launched its first Fiber-to-the-Home (FTTH) network in March 2023 and has since made significant progress. The company has passed more than 2 million premises with fiber so far and expects to pass approximately 1 million additional homes in 2025 alone. With $575 million in new capital secured in June 2025 (expanding on $3.7 billion raised the previous year), plus more than $295 million in public broadband grants, Brightspeed is accelerating its fiber rollout to reach more than 5 million homes and businesses across its 20-state footprint in the coming years [4]. Brightspeed's goal to provide fiber to underserved areas is a worthy one. By creating more lightning-fast fiber infrastructure for those who currently lack access, Brightspeed is bringing opportunities to rural and suburban communities across 20 states in the Midwest, South, and on the East Coast. Customers will have ample support for remote jobs and responsive, smooth access to thousands of educational options online. The company's fiber network uses XGS-PON technology to deliver symmetrical multi-gig speeds across more than 530 communities [4]. All Brightspeed customers get the advantages of unlimited data and no contracts. Brightspeed also offers competitive, transparent pricing for its fiber plans. If customers are still on DSL, they will have to be patient with slower speeds while they wait for the fiber to arrive. The good news is that fiber is on the way, based on the aggressive buildout plans.

PROS

Attractive, transparent pricing for fast fiber speeds No data caps or contracts, free premium modem with fiber plans Rapid fiber buildout in progress

Cons

Some customers on DSL will wait for fiber buildout Slower speeds for DSL service New company still building operations
Call today & find the best Brightspeed internet deals
1-833-970-4123

Quantum Fiber Internet Plans

PlanService TypeDownload SpeedMonthly Price
Up To 8GbpsFiber InternetUp to 8,000 Mbps Only $165
*Offers and availability may vary by location and are subject to change.
Up To 3GbpsFiber InternetUp to 3,000 Mbps Only $70
*Offers and availability may vary by location and are subject to change. Read more
1Gig for $45/mo Limited availability. New customers only. Existing Quantum Fiber households ineligible
Up To 1Gbps Fiber InternetUp to 1,000 Mbps Only $45
*Offers and availability may vary by location and are subject to change.
Up To 500MbpsFiber InternetUp to 500 Mbps Only $50
*Offers and availability may vary by location and are subject to change.
Call today & find the best Quantum Fiber internet deals
1-833-440-3323

Brightspeed Internet Plans

PlanService TypeDownload SpeedMonthly Price
$100 Reward Card!
500 MbpsFiber InternetUp to 500 Mbps Only $39.99
*Offers and availability may vary by location and are subject to change.
$250 Reward Card!
8 GigFiber InternetUp to 8,000 Mbps Only $119.99
*Offers and availability may vary by location and are subject to change.
$250 Reward Card!
2 GigFiber InternetUp to 2,000 Mbps Only $59.99
*Offers and availability may vary by location and are subject to change.
$150 Reward Card!
1 GigFiber InternetUp to 1,000 Mbps Only $49.99
*Offers and availability may vary by location and are subject to change.
200 MbpsFiber InternetUp to 200 Mbps Only $29.99
*Offers and availability may vary by location and are subject to change. Read more
Call today & find the best Brightspeed internet deals
1-833-970-4123

Quantum Fiber Pricing

4.5

Competitive, straightforward prices.

Quantum Fiber offers straightforward pricing that includes an autopay discount. Monthly costs are approximately $5 higher if you don't enroll in automatic payments. In most markets, the two primary plans available are the 500 Mbps and 1,000 Mbps (1 Gig) tiers. Multi-gigabit options—up to 2 Gig, up to 3 Gig, and up to 8 Gig plans—are available in select areas. All plans include free equipment rental during an initial period, unlimited data, and no contracts [7].

Value Analysis

When evaluating internet plans, the cost per megabit provides insight into true value. Quantum Fiber's entry-level 500 Mbps plan at $50 per month equates to 10 cents per Mbps—a competitive rate for fiber service. This pricing structure positions Quantum Fiber favorably against cable providers that may advertise lower introductory rates but dramatically increase rates after promotional periods end. Three potential cost increases:
  1. Equipment rental fees: Quantum Fiber provides free equipment during an "initial period." After this period ends, rental fees may apply. You can drop these fees altogether by using your own compatible router.
  2. Installation costs: Professional installation is currently free, though Quantum Fiber states this "could change in the future," and additional products or services might incur extra installation costs.
  3. Taxes and miscellaneous fees: Local and state taxes and regulatory fees may increase over time, beyond Quantum Fiber's control.

No Data Caps or Contracts

All Quantum Fiber plans include unlimited data, allowing unrestricted internet use within the acceptable use policy without overage fees or speed throttling. The absence of contracts means you can cancel or modify service at any time without incurring early termination fees.
Call today & find the best Quantum Fiber internet deals
1-833-440-3323

Brightspeed Pricing

4.0

Brightspeed offers a very good deal on fiber internet with simple and straightforward pricing

One of Brightspeed’s real strengths is transparent pricing. Currently, there are no data caps, and no required contracts, which means you won’t get hidden fees popping up on your monthly bills as you will with many other ISPs. Brightspeed internet plan prices are excellent for fiber internet. The best part is that there are no surprise price hikes after promotional rates, which is standard practice with other providers. With Brightspeed Fiber, you can count on consistent pricing that gives you a lot of speed for a very attractive monthly cost. Brightspeed DSL pricing is not quite as good a deal because a DSL user’s internet speed and performance will be so much lower. But Brightspeed DSL may still be your best option if you have no other available cable or fiber providers in your area.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Quantum Fiber Reliability and Performance

4.5

Symmetrical upload and download speeds and superior reliability during peak usage times.

Quantum Fiber utilizes fiber-optic technology, which provides two key advantages over cable and DSL: symmetrical upload and download speeds, and superior reliability during peak usage times. Symmetrical speeds mean your upload capacity matches your download speed. On the Mbps plan, for instance, you receive Mbps in both directions. This is valuable for video conferencing, uploading large files, livestreaming, and cloud backups.

Fiber-to-the-Home vs. Fiber-to-the-Curb

In most installations, Quantum Fiber deploys Fiber-to-the-Home (FTTH), where fiber-optic cable runs directly to your residence. This provides the fastest possible speeds with full symmetrical performance. However, in some cases, Quantum Fiber may install Fiber-to-the-Curb (FTTC), where the final connection to your home uses coaxial cable. Even a short coaxial cable segment will reduce upload speeds compared to pure fiber. If you receive an FTTC connection, your download speeds may remain at the advertised levels, but your upload speeds will be slower than the symmetrical speeds typical of FTTH. Before installation, confirm which connection type your location will receive.

Performance Capacity

A gigabit fiber plan from Quantum Fiber supports about 10 devices simultaneously, enabling high-bandwidth activities (such as 4K streaming and online gaming) while maintaining smooth performance. The combination of low latency, high bandwidth, and consistent speeds makes fiber particularly well-suited for households with multiple heavy internet users.
Call today & find the best Quantum Fiber internet deals
1-833-440-3323

Brightspeed Reliability and Performance

3.8

Brightspeed Fiber will offer premium gigabit speed and reliability, but DSL performance will vary

If Brightspeed Fiber is available in your area, you will be getting fiber’s well-known gigabit speeds as well as a fiber connection that doesn’t slow down or glitch. Brightspeed Fiber will equip you for any internet activities you like, including online gaming, videoconferencing, and HD streaming on multiple devices. Like most fiber connections, Brightspeed will give you symmetrical upload and download speeds—an amazing advance over previous technologies. If Brightspeed is still offering DSL in your area, your performance and speed will vary depending on your location. Your download speed and your upload speed with a DSL connection will be slower than with fiber internet. You also may have higher latency than you will with fiber or cable. You can check your actual speed with our internet speed test. In many areas where Brightspeed offers DSL, there is no fiber or cable option yet. So Brightspeed may still be your best bet. You can order DSL and look forward to your turn on Brightspeed’s fiber installation list. And with the rapid pace of their planned fiber expansion, you might be next!
Call today & find the best Brightspeed internet deals
1-833-970-4123

Quantum Fiber Equipment, Installation and Bonus Features

4.0

Get free use of a  360 Wi-Fi mesh router or use your own router

Quantum Fiber provides its 360 Wi-Fi equipment at no additional cost during an initial period. This system includes a SmartNID ONT device and up to four mesh Wi-Fi pods. The number of Wi-Fi pods will be determined by your installation technician based on your home's size. Most equipment has Wi-Fi 6 connectivity, but Wi-Fi 7 is available in select areas. The mesh network architecture offers better coverage than traditional single-router setups. This is beneficial for larger homes or properties with thick walls that impede wireless signals. The 360 Wi-Fi system creates whole-home connectivity by placing pods throughout your space, eliminating dead zones and ensuring seamless handoff as you move between areas. This setup supports the high device counts and bandwidth demands typical of modern households.

Professional Installation

Quantum Fiber currently provides free professional installation. The internet provider has noted this "could change in the future," and customers requiring additional products or services may incur extra installation costs. Professional installation ensures proper fiber-optic connection, optimal equipment placement for your home's layout, and immediate resolution of any technical issues. The installation process:
  • Running fiber-optic cable to your home (FTTH) or to the curb (FTTC)
  • Installing the SmartNID ONT
  • Positioning mesh Wi-Fi pods throughout the home
  • Testing connection speeds and performance
  • Explaining system features and troubleshooting resources
Call today & find the best Quantum Fiber internet deals
1-833-440-3323

Brightspeed Equipment, Installation and Bonus Features

4.3

Brightspeed offers advanced Wi-Fi in combo modem/router

If you order a Brightspeed Fiber plan, you will get free access to a premium Wi-Fi modem with Wi-Fi 6 technology. That advanced capability will give you 3 to 4 times faster connectivity. The modem will have greater data capacity and support extended battery life for in-home devices. (Your devices will need to be compatible with Wi-Fi 6 in order to perform at this higher level.) Modems that might come with your package would include the Actiontec C3000A, the Axon C4000, the Zyxel C4000, and the Zyxel C3000Z [3]. For some other Brightspeed plans, you may pay a $15/month equipment rental fee for your combo modem and router. Installation fees will also vary with your plan. You will get free installation for a DSL self-install or a technician installation of higher-speed fiber packages. A technician installation for DSL or a first-tier fiber plan will require a one-time $99 fee.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Quantum Fiber Experience & Support

4.0

Quantum Fiber satisfaction scores below fiber industry average

According to the 2025 American Customer Satisfaction Index (ACSI) report comparing internet providers, Quantum Fiber scored 71 out of 100 points—a 7% decline from the previous year. This places Quantum Fiber four points below the fiber industry average of 75 [3]. The 2025 ACSI data also indicated that overall fiber provider scores decreased by 1% year-over-year across the industry [8]. The J.D. Power 2024 U.S. Residential Internet Service Provider Satisfaction Study did not differentiate between Quantum Fiber and CenturyLink DSL, instead reporting combined results for Lumen Technologies. In the West, where Quantum Fiber has its strongest presence, Lumen Technologies ranked last with a score of 511 out of 1,000. This combined scoring methodology means CenturyLink's lower-performing DSL service likely impacted the overall rating. If you compare fiber and DSL services within the Lumen portfolio, the ACSI shows Quantum Fiber's fiber service scores 16 points higher than CenturyLink's DSL offerings. This gap showcases that fiber customers report better experiences than DSL subscribers. The 7% satisfaction decline and below-average ACSI score suggest Quantum Fiber has customer experience downfalls regardless of its technical advantages. Issues affecting its customer experience ratings likely include installation delays, equipment problems, billing discrepancies, and customer service responsiveness. Reddit backs this up, with some users frustrated with Quantum Fiber's reliability: "The speed is great, consistent 550mbps up and down, but it is so unreliable" [9]. Other subscribers report a more positive experience, but do note that they are utilizing their own equipment instead of the Quantum Fiber-supplied equipment: "Love [Quantum Fiber], just get your own wifi equipment" [10]. Despite the below-average satisfaction scores, Quantum Fiber remains a strong technical choice where available. The combination of fast symmetrical speeds, unlimited data, no contracts, and competitive pricing creates genuine value.
Call today & find the best Quantum Fiber internet deals
1-833-440-3323

Brightspeed Experience & Support

4.0

Brightspeed’s customer support is robust

Brightspeed receives 4 stars for Customer Service, with a promising beginning for a new company. Brightspeed provides a 24/7 chat interface for support as well as a helpline. The company also has a website with resources and FAQs to assist with simple questions. Some helpful features on the website include a troubleshooting & outage check, a tracker to tell you where your technician is, and a service appointment manager. A “quick bill pay” function will come in handy too. The Brightspeed Fiber network is very strong and is now producing a lot of customer satisfaction. With their rapid fiber buildout and commitment to customer service, we recommend Brightspeed as a good choice for your internet service, both now and for the future.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Quantum Fiber FAQ's

Quantum Fiber is available in 18 states across the U.S., including Arizona, Colorado, Florida, Idaho, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Carolina, Oregon, Tennessee, Texas, Utah, and Washington. To find out if Quantum Fiber is available at your address, enter your zip code here or call 1-833-440-3174.
Yes, Quantum Fiber allows you to connect multiple users and devices simultaneously. Whether it's for work, school, or entertainment purposes, you can connect and use multiple devices on the same internet connection.
Yes, Quantum Fiber provides Wi-Fi service. With Wi-Fi, you can enjoy wireless connectivity in your home, allowing you to connect your devices without the need for wired connections. The maximum internet speed available for Wi-Fi may vary depending on your location and your internet plan.
Quantum Fiber's benefits include matching upload and download speeds up to multi-gigabit levels, no data caps, and month-to-month service with no long-term commitments required. Additionally, setup and modem costs are included in your plan at no additional fee.
Yes, Quantum Fiber is excellent for gaming. Its symmetrical speeds and fiber-optic connection deliver low latency and stability for competitive online play. The unlimited data means you won't hit caps during gaming sessions or large game updates.
Plans start at $[prov-lopr nation="yes" provider="quantum-fiber"] for [prov-loprsp nation="yes" provider="quantum-fiber"] Mbps and go all the way up to $[prov-hipr nation="yes" provider="quantum-fiber"] for speeds of [prov-hiprsp nation="yes" provider="quantum-fiber"] Mbps.
Call today & find the best Quantum Fiber internet deals
1-833-440-3323

Brightspeed FAQ's

To order or learn more, call the number on this page or visit BrightspeedSavings.com.
Brightspeed does not impose data caps on its internet service. You can enjoy unlimited data usage without worrying about any restrictions or additional charges.
Brightspeed offers several no-cost modem options for fiber installations, including premium Wi-Fi 6-capable modems. These modems are optimized to deliver the fiber connection into your home and come with remote network support from the Brightspeed customer success team. Newer fiber installations may include the Calix Wi-Fi router and mesh Wi-Fi extenders at no additional charge.
Yes, you can choose to provide your own Wi-Fi router if it meets certain specifications, such as maximum bandwidth capability equal to your purchased internet speed, a 1 Gbps Ethernet WAN port, DHCP to obtain a WAN IP Address, the same or newer Wi-Fi technology as your connected devices, accurate auto-channel selection, and firewall support. However, by using your own router, you won't get the benefits of using a Brightspeed modem, such as built-in security features and technical support from the Fiber Customer Success Team.
Restarting your modem/router (gateway) is often the first step in troubleshooting connection problems. You can simply unplug it for 30 seconds and then plug it back in.
Brightspeed provides special programs to support low-income customers. They offer affordable internet options and participate in initiatives like the Affordable Connectivity Program to ensure that everyone has access to reliable and affordable internet service. Your customer support rep can help you set up your ACP benefit if you qualify.
Yes, Brightspeed is actively expanding its fiber infrastructure to provide high-speed internet access to more areas. They are committed to improving connectivity and delivering reliable fiber-optic internet service to customers. For specific information about the availability of fiber in your location, please contact the Brightspeed customer support team.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Quantum Fiber Accolades

Call today & find the best Quantum Fiber internet deals
1-833-440-3323

Brightspeed Accolades

Call today & find the best Brightspeed internet deals
1-833-970-4123

Quantum Fiber Customers Review

4.5
Pricing
4.5
4.5
Reliability & Performance
4.5
4.0
Equipment, Installation & Features
4.0
4.0
Customer Experience & Support
4.0
4.3
Overall Rating
4.3
John M
1.3
from Apopka, FL on July 2026
Worthless. Worse than any used before or since. I moved my bundled internet and 5 phone lines to spectrum and have not experienced a loss of use since.
Mercedes
2.3
from Lehigh Acres, FL on June 2026
He tenido cuenta con Quantum en 2 ocaciones y las dos ocaciones he devuelto los equipos. Pero no se que ha pasado que por dos veces Quantum me ha quitado dinero de mi cuenta , como si yo les debiera algo. Gracias a DIOS he tenido los recibos para las devoluciones. OJOOOO, La vida esta muy dificil y es muy triste que estas cosas sucedan. No se como ellos pueden comprobar que se hizo la devolucion si uno da la informacion pero no lo actualizan en su sistema una ves que reciben de los clientes lo que necesitan. Espero que esto sirva para ayudar a alguien. ha sido en estas dos ocaciones trecientos algo y en la segunda alrededor de $475 Que me han tomado de la cuenta
Randall D
1.8
from Loveland, CO on May 2026
Absolutely not worth the effort. Customer Service stinks. Field Techs are nice but have their hands tied. Anything you have more than a few years old will not work and the burden is on you to figure that out. All in all. I'll pay XFinity the extra $20 a month. That works.
Mary T
3.0
from Glendale, AZ on April 2026
I keep getting kicked off auto connect fir wifi every where I go. If I change rooms in my home!very disappointing since I was very specific about connection issues! Same old problem
Justin M
1.8
from Timnath, CO on April 2026
Salesperson said the installer would be sure we had good coverage in all corners of our house after initial setup. What really happened was the installer recommended aftermarket equipment and when asked for a pod to cover our master bedroom begrudgingly handed it over and then split immediately because it could take up to 2 hours for the pod to connect. The pod came with no instructions but we managed to get it to connect. However, about every 30 minutes we get a flashing green light on the pod and it knocks the internet out to the rest of the house. Would have been great if the installer stuck around to make sure everything was working.
Call today & find the best Quantum Fiber internet deals
1-833-440-3323

Brightspeed Customers Review

4.0
Pricing
4.0
3.8
Reliability & Performance
3.8
4.3
Equipment, Installation & Features
4.3
4.0
Customer Experience & Support
4.0
4.0
Overall Rating
4.0
John E
5.0
from Springfield, MO on August 2026
The new Brightspeed Wifi is proving a strong and more consistent signal than my previous provider.
Kathy
3.8
from Berne, IN on August 2026
My line hasn't been buried yet and it's in my neighbor's yard. Was told my first bill would be in September. I got a bill already. Otherwise it's good
Terry C
3.0
from Cropwell, AL on August 2026
Great experience w/ my first contact, by phone, when I called to order service. Very helpful, good listener. Assured me I would get the advertised $29.95 / month rate w/ my credit card and auto pay enrollment. I received an email before he started asking me to register. I tried 9 x’s and was unsuccessful. 1) I just received bill by email… $39.95. Install went great. I asked for installer to show me how to install, register and use the app. 2) He could not help because of some glitch in the system. 3) I called customer service and asked for technical support. They said it would be about 3 weeks for tech support to get back to me, because of internet issues. Still applies. No help
Ben A
2.5
from Charlottesville, VA on August 2026
The services are great with exceptional internet speed, but the installation was horrid. The technician had no booties and dirty boots, slightly to moderately unprofessional, and did not complete the install correctly. Regarding the install, he drilled a hole into my wall to be able to route the cable, which is fine, but did not silicon the hole leaving it so there is visible light coming from outside when you look at the cable. To me, that's unacceptable and has left me with labor to not only correct his work, but clean up after him (dirt from boots and dust from drilling). I feel as though I should be reimbursed for the inconvenience and work I had to perform myself.
Hannah R
3.0
from Corolla, NC on August 2026
Let me start by saying Chuck has been amazing. Each time I’ve talked on the phone to customer support they have been courteous and helpful. However we started the process in JUNE and we still have a line hanging outside our house. It took 28 days to get the service. It’s been a week now and we’ve lost connection 4 times and had to have it rebooted and a new box installed (by Chuck). I was told 24-28 hours for the line to be buried (it was done incorrectly the first time) and it’s been over a week now. Not only is it an eye sore, but it’s been driven over multiple times before we hung it over the garage door. The timing of this install is abysmal…not a good start. We’ve had two days with no glitchiness so I’m hoping we’re on a better track now. Please get the installation process dialed in. And a big thank you to Chuck!!
Call today & find the best Brightspeed internet deals
1-833-970-4123