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Brightspeed vs. Optimum Internet Providers Compared

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Brightspeed Vs Optimum

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Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Jul. 27, 2023 / Updated Jun. 16, 2026

You are currently comparing:

Brightspeed Vs Optimum

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Plans starting at: $29.99

Popular Package: 2 Gig

Download speeds up to: 8 Gbps

Connection Types: Fiber

Call today & find the best Brightspeed internet deals
1-833-970-4123

Plans starting at: $30

Popular Package: 1 Gig Fiber Internet

Download speeds up to: 8 Gbps

Connection Types: Fiber

Call today & find the best Optimum internet deals
1-833-337-0356

Brightspeed Staff rating

4.0

Brightspeed's large network offers customers a planned transition from DSL to fiber

Brightspeed is a newer ISP that began offering internet services to customers in October 2022. Brightspeed bought out many networks previously owned by CenturyLink (Lumen's ILEC business) for $7.5 billion. That purchase instantly made Brightspeed the 12th-largest ISP in the U.S. [1]. The company's mission is to bring fiber internet to as many customers as possible, as soon as possible. Brightspeed launched its first Fiber-to-the-Home (FTTH) network in March 2023 and has since made significant progress. The company has passed more than 2 million premises with fiber so far and expects to pass approximately 1 million additional homes in 2025 alone. With $575 million in new capital secured in June 2025 (expanding on $3.7 billion raised the previous year), plus more than $295 million in public broadband grants, Brightspeed is accelerating its fiber rollout to reach more than 5 million homes and businesses across its 20-state footprint in the coming years [4]. Brightspeed's goal to provide fiber to underserved areas is a worthy one. By creating more lightning-fast fiber infrastructure for those who currently lack access, Brightspeed is bringing opportunities to rural and suburban communities across 20 states in the Midwest, South, and on the East Coast. Customers will have ample support for remote jobs and responsive, smooth access to thousands of educational options online. The company's fiber network uses XGS-PON technology to deliver symmetrical multi-gig speeds across more than 530 communities [4]. All Brightspeed customers get the advantages of unlimited data and no contracts. Brightspeed also offers competitive, transparent pricing for its fiber plans. If customers are still on DSL, they will have to be patient with slower speeds while they wait for the fiber to arrive. The good news is that fiber is on the way, based on the aggressive buildout plans.

PROS

Attractive, transparent pricing for fast fiber speeds No data caps or contracts, free premium modem with fiber plans Rapid fiber buildout in progress

Cons

Some customers on DSL will wait for fiber buildout Slower speeds for DSL service New company still building operations
Call today & find the best Brightspeed internet deals
1-833-970-4123

Optimum Staff rating

3.5

Optimum features good speeds but poor customer satisfaction scores

Optimum is a major national cable internet provider. Most of Optimum’s 4.4 million subscribers receive cable internet service [7]. But the ISP is also adding some all-fiber connections in select markets--most prominently in the Northeast [8]. Optimum is the internet brand name of Altice USA, which rebranded the company formerly called Suddenlink into the Optimum brand in 2022 [1]. Altice/Optimum is the 6th-largest ISP in the nation [2]. Optimum seems to check off all the right boxes for many of its offerings. You will have no data caps and no required contracts with Optimum internet plans. You will also get free equipment rental included with your monthly plan price. And Optimum’s prices are good (at least while the promotions last). So why are Optimum’s national customer satisfaction scores so low? We’ll check into that as we give you an overview of what to expect from an Optimum internet connection.

PROS

Gigabit download speeds No data caps or contracts 5-year price lock on select plans

Cons

Poor customer satisfaction scores Slower upload speeds for cable than all-fiber Price hikes after promo rates
Call today & find the best Optimum internet deals
1-833-337-0356

Brightspeed Internet Plans

PlanService TypeDownload SpeedMonthly Price
$100 Reward Card!
500 MbpsFiber InternetUp to 500 Mbps Only $39.99
*Offers and availability may vary by location and are subject to change.
$250 Reward Card!
8 GigFiber InternetUp to 8,000 Mbps Only $119.99
*Offers and availability may vary by location and are subject to change.
$250 Reward Card!
2 GigFiber InternetUp to 2,000 Mbps Only $59.99
*Offers and availability may vary by location and are subject to change.
$150 Reward Card!
1 GigFiber InternetUp to 1,000 Mbps Only $49.99
*Offers and availability may vary by location and are subject to change.
200 MbpsFiber InternetUp to 200 Mbps Only $29.99
*Offers and availability may vary by location and are subject to change. Read more
Call today & find the best Brightspeed internet deals
1-833-970-4123

Optimum Internet Plans

PlanService TypeDownload SpeedMonthly Price
Free Professional Installation
8 Gig Fiber InternetFiber InternetUp to 8,000 Mbps Only $90
*Offers and availability may vary by location and are subject to change.
Free Professional Installation
2 Gig Fiber InternetFiber InternetUp to 2,000 Mbps Only $60
*Offers and availability may vary by location and are subject to change.
Free Professional Installation
1 Gig Fiber InternetFiber InternetUp to 1,000 Mbps Only $50
*Offers and availability may vary by location and are subject to change.
Free Professional Installation
500 Mbps Fiber InternetFiber InternetUp to 500 Mbps Only $40
*Offers and availability may vary by location and are subject to change.
Free Professional Installation
300 Mbps Fiber InternetFiber InternetUp to 300 Mbps Only $30
*Offers and availability may vary by location and are subject to change.
Call today & find the best Optimum internet deals
1-833-337-0356

Brightspeed Pricing

4.0

Brightspeed offers a very good deal on fiber internet with simple and straightforward pricing

One of Brightspeed’s real strengths is transparent pricing. Currently, there are no data caps, and no required contracts, which means you won’t get hidden fees popping up on your monthly bills as you will with many other ISPs. Brightspeed internet plan prices are excellent for fiber internet. The best part is that there are no surprise price hikes after promotional rates, which is standard practice with other providers. With Brightspeed Fiber, you can count on consistent pricing that gives you a lot of speed for a very attractive monthly cost. Brightspeed DSL pricing is not quite as good a deal because a DSL user’s internet speed and performance will be so much lower. But Brightspeed DSL may still be your best option if you have no other available cable or fiber providers in your area.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Optimum Pricing

3.0

Good initial prices followed by price hikes

Cable internet is the chief type of connection that Optimum provides its customers. Because of improvements to cable internet technology, you can get gigabit download speeds from many cable internet companies like Optimum. You just won’t get the same upload speeds from cable as you will from an all-fiber connection [3]. Whether you get the usual cable service or all-fiber, you will get good prices from Optimum, and, on select plans, those prices will be locked for 5 years (as of January 2026) [9]. Here’s an example. You’ll pay $30/month for Optimum’s first-tier plan, which is up to 300. That is a good price for these speeds. The catch is that after the promotional period ends, standard prices will apply, which will increase your bill. That may be why Optimum is seeing year-over-year declines in its cable customers [4]. The price hikes may be pushing people to other options at the end of their promotional period.
Call today & find the best Optimum internet deals
1-833-337-0356

Brightspeed Reliability and Performance

3.8

Brightspeed Fiber will offer premium gigabit speed and reliability, but DSL performance will vary

If Brightspeed Fiber is available in your area, you will be getting fiber’s well-known gigabit speeds as well as a fiber connection that doesn’t slow down or glitch. Brightspeed Fiber will equip you for any internet activities you like, including online gaming, videoconferencing, and HD streaming on multiple devices. Like most fiber connections, Brightspeed will give you symmetrical upload and download speeds—an amazing advance over previous technologies. If Brightspeed is still offering DSL in your area, your performance and speed will vary depending on your location. Your download speed and your upload speed with a DSL connection will be slower than with fiber internet. You also may have higher latency than you will with fiber or cable. You can check your actual speed with our internet speed test. In many areas where Brightspeed offers DSL, there is no fiber or cable option yet. So Brightspeed may still be your best bet. You can order DSL and look forward to your turn on Brightspeed’s fiber installation list. And with the rapid pace of their planned fiber expansion, you might be next!
Call today & find the best Brightspeed internet deals
1-833-970-4123

Optimum Reliability and Performance

4.0

Cable and fiber both provide fast download speeds, but cable's upload speeds are slower

With hybrid fiber-coaxial (HFC) technology, Optimum gives its cable customers gigabit download speeds but much slower upload speeds. That’s typical for cable internet service. Optimum is comparable to other major cable internet providers such as Spectrum and Xfinity, offering upload speeds at a maximum of around 35-50 Mbps. Optimum differs from the cable internet competition because it is also launching into the all-fiber internet market. As of November 2025, Optimum has over 3 million fiber passings and continues to expand [10]. Fiber internet’s most striking advantage over cable internet is its symmetrical upload and download speeds. This is a game-changer for online gaming, videoconferencing, and large homes with multiple devices. When Altice merged Suddenlink into the Optimum brand, the company had two distinct “footprints” from where the former Optimum and Suddenlink coverage had existed. Suddenlink’s coverage area had been primarily in the South and West. Optimum was strong in the Northeast, and particularly in the tri-state area of New York, New Jersey, and Connecticut. Now, the fiber buildout is fastest in that tristate area [1]. Your chances of getting fiber internet from Optimum is better if you live in the tri-state area.
Call today & find the best Optimum internet deals
1-833-337-0356

Brightspeed Equipment, Installation and Bonus Features

4.3

Brightspeed offers advanced Wi-Fi in combo modem/router

If you order a Brightspeed Fiber plan, you will get free access to a premium Wi-Fi modem with Wi-Fi 6 technology. That advanced capability will give you 3 to 4 times faster connectivity. The modem will have greater data capacity and support extended battery life for in-home devices. (Your devices will need to be compatible with Wi-Fi 6 in order to perform at this higher level.) Modems that might come with your package would include the Actiontec C3000A, the Axon C4000, the Zyxel C4000, and the Zyxel C3000Z [3]. For some other Brightspeed plans, you may pay a $15/month equipment rental fee for your combo modem and router. Installation fees will also vary with your plan. You will get free installation for a DSL self-install or a technician installation of higher-speed fiber packages. A technician installation for DSL or a first-tier fiber plan will require a one-time $99 fee.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Optimum Equipment, Installation and Bonus Features

4.0

No equipment rental fees, free installation with Optimum plans

Optimum will provide you with a WiFi 6E gateway as a part of your monthly plan fee, with no extra rental charge [9]. If you would rather use your own modem and router, Optimum will allow it. Just be sure to check for compatibility with their specs. Standard installation is free with most Optimum plans.
Call today & find the best Optimum internet deals
1-833-337-0356

Brightspeed Experience & Support

4.0

Brightspeed’s customer support is robust

Brightspeed receives 4 stars for Customer Service, with a promising beginning for a new company. Brightspeed provides a 24/7 chat interface for support as well as a helpline. The company also has a website with resources and FAQs to assist with simple questions. Some helpful features on the website include a troubleshooting & outage check, a tracker to tell you where your technician is, and a service appointment manager. A “quick bill pay” function will come in handy too. The Brightspeed Fiber network is very strong and is now producing a lot of customer satisfaction. With their rapid fiber buildout and commitment to customer service, we recommend Brightspeed as a good choice for your internet service, both now and for the future.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Optimum Experience & Support

3.0

Optimum customer satisfaction: the big question mark

With so many seemingly good points to its service and pricing, why has Optimum’s customer satisfaction scored significantly below average according to J.D. Power? [6] A sampling of online user reviews suggests two major complaints. The first is outages and failure of technical response. The second is a more general dissatisfaction with the phone system: being transferred to different departments and receiving contradictory responses from different phone reps when trying to resolve billing issues. Because this is a fairly even distribution of complaints, it’s likely that Optimum is not responding quickly enough to customer concerns, whether they are technical or billing-related. We can’t know the reason for this dysfunction. Often, these kinds of responsiveness issues happen when companies are understaffed or have high staff turnover in their customer service. But until Optimum improves its ratings, we have to give it only 3 stars for customer satisfaction.  
Call today & find the best Optimum internet deals
1-833-337-0356

Brightspeed FAQ's

To order or learn more, call the number on this page or visit BrightspeedSavings.com.
Brightspeed does not impose data caps on its internet service. You can enjoy unlimited data usage without worrying about any restrictions or additional charges.
Brightspeed offers several no-cost modem options for fiber installations, including premium Wi-Fi 6-capable modems. These modems are optimized to deliver the fiber connection into your home and come with remote network support from the Brightspeed customer success team. Newer fiber installations may include the Calix Wi-Fi router and mesh Wi-Fi extenders at no additional charge.
Yes, you can choose to provide your own Wi-Fi router if it meets certain specifications, such as maximum bandwidth capability equal to your purchased internet speed, a 1 Gbps Ethernet WAN port, DHCP to obtain a WAN IP Address, the same or newer Wi-Fi technology as your connected devices, accurate auto-channel selection, and firewall support. However, by using your own router, you won't get the benefits of using a Brightspeed modem, such as built-in security features and technical support from the Fiber Customer Success Team.
Restarting your modem/router (gateway) is often the first step in troubleshooting connection problems. You can simply unplug it for 30 seconds and then plug it back in.
Brightspeed provides special programs to support low-income customers. They offer affordable internet options and participate in initiatives like the Affordable Connectivity Program to ensure that everyone has access to reliable and affordable internet service. Your customer support rep can help you set up your ACP benefit if you qualify.
Yes, Brightspeed is actively expanding its fiber infrastructure to provide high-speed internet access to more areas. They are committed to improving connectivity and delivering reliable fiber-optic internet service to customers. For specific information about the availability of fiber in your location, please contact the Brightspeed customer support team.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Optimum FAQ's

To order or learn more, call the number on this page or visit OptimumSavings.com.
No, Optimum does not impose data caps on any of its internet plans. You will have unlimited data on both cable internet and fiber internet plans from Optimum.
Optimum offers a free internet speed upgrade service to loyal customers, providing faster speeds and better value without changing the current price.
Optimum provides two options for renting a modem: one includes tech support and equipment replacement, while the other option is for purchasing a compatible modem.
To explore different speed options for your Optimum Internet service, you can enter your zip code here at CompareInternet.com to see what plans are available in your area.
Optimum offers savings on monthly bills through their Internet + Mobile Savings program, allowing customers to save up to $30/month by combining Optimum Internet and Optimum Mobile services.
Only Optimum Mobile and Optimum Internet customers are eligible for the Internet + Mobile Savings program offered by Optimum.
Call today & find the best Optimum internet deals
1-833-337-0356

Brightspeed Accolades

Call today & find the best Brightspeed internet deals
1-833-970-4123

Optimum Accolades

Call today & find the best Optimum internet deals
1-833-337-0356

Brightspeed Customers Review

4.0
Pricing
4.0
3.8
Reliability & Performance
3.8
4.3
Equipment, Installation & Features
4.3
4.0
Customer Experience & Support
4.0
4.0
Overall Rating
4.0
John E
5.0
from Springfield, MO on August 2026
The new Brightspeed Wifi is proving a strong and more consistent signal than my previous provider.
Kathy
3.8
from Berne, IN on August 2026
My line hasn't been buried yet and it's in my neighbor's yard. Was told my first bill would be in September. I got a bill already. Otherwise it's good
Terry C
3.0
from Cropwell, AL on August 2026
Great experience w/ my first contact, by phone, when I called to order service. Very helpful, good listener. Assured me I would get the advertised $29.95 / month rate w/ my credit card and auto pay enrollment. I received an email before he started asking me to register. I tried 9 x’s and was unsuccessful. 1) I just received bill by email… $39.95. Install went great. I asked for installer to show me how to install, register and use the app. 2) He could not help because of some glitch in the system. 3) I called customer service and asked for technical support. They said it would be about 3 weeks for tech support to get back to me, because of internet issues. Still applies. No help
Ben A
2.5
from Charlottesville, VA on August 2026
The services are great with exceptional internet speed, but the installation was horrid. The technician had no booties and dirty boots, slightly to moderately unprofessional, and did not complete the install correctly. Regarding the install, he drilled a hole into my wall to be able to route the cable, which is fine, but did not silicon the hole leaving it so there is visible light coming from outside when you look at the cable. To me, that's unacceptable and has left me with labor to not only correct his work, but clean up after him (dirt from boots and dust from drilling). I feel as though I should be reimbursed for the inconvenience and work I had to perform myself.
Hannah R
3.0
from Corolla, NC on August 2026
Let me start by saying Chuck has been amazing. Each time I’ve talked on the phone to customer support they have been courteous and helpful. However we started the process in JUNE and we still have a line hanging outside our house. It took 28 days to get the service. It’s been a week now and we’ve lost connection 4 times and had to have it rebooted and a new box installed (by Chuck). I was told 24-28 hours for the line to be buried (it was done incorrectly the first time) and it’s been over a week now. Not only is it an eye sore, but it’s been driven over multiple times before we hung it over the garage door. The timing of this install is abysmal…not a good start. We’ve had two days with no glitchiness so I’m hoping we’re on a better track now. Please get the installation process dialed in. And a big thank you to Chuck!!
Call today & find the best Brightspeed internet deals
1-833-970-4123

Optimum Customers Review

3.0
Pricing
3.0
4.0
Reliability & Performance
4.0
4.0
Equipment, Installation & Features
4.0
3.0
Customer Experience & Support
3.0
3.5
Overall Rating
3.5
Jorge
1.0
from Neosho, MO on July 2026
They make u hold hours. They been charging me 60 dollars for years. They said if I need a new router cause mine was fried from a thunderstorm I need to drive 70 140 to pick up a router. They dont help on the phone the are garbage. I have to wait 14 days for them to get here with a router lol. Now im waiting moretime cause their tech didn't show up. Now they offer to drop me to 35 a month. Wow good looking out on the price reduction seriously. I had tl feel like dropping them to get the discount and they still want me to pay these last 3 weeks I haven't even had service at 60$ they are a sham
Don L
1.0
from Snyder, TX on June 2026
We finally have had enough with these thieves. Not only do they want to raise their price every few months, now when we cancelled our service they won't cancel until the billing cycle ends. My wife called to cancel the day before the billing cycle, but they said I had to cancel since my name was on the bill. They had no problem dealing with her every month when we had billing problems. I finally had the chance to call 4 days into the new billing cycle and was told I would be billed the entire month. Even though we no longer had any connection or equipment to connect to optimum. If I had of used a months’ worth of internet without paying, I'm sure they would have prosecuted me, but it seems to be alright when they are the thieves. If anyone out there is thinking about signing up with optimum, don't do it. Just take your money and flush it. That will be better than dealing with these unethical dishonest thieves.
John S
2.8
on June 2026
On the plus side, Optimum service has been very reliable. However, I am paying a great deal for basic service (100 Mbps for $115.92 a month).
Eric T
3.0
from Point Pleasant, WV on April 2026
Price is entirely too high! The price is always changing! My mother gets the same exact speed as me and she only pays 73$ a month after fees,taxes are added Why am I not getting a better deal?????????????????????
Cathy M
2.0
from Alto, TX on April 2026
I haven't had internet service going on 3 weeks now. First is was a power outage, than they send someone out. Now they are saying it's in the pole. I'm done being without internet.
Call today & find the best Optimum internet deals
1-833-337-0356