AT&T took home this year's Best Customer Experience award, and the numbers back it up.
AT&T ranked #1 in customer satisfaction for residential wired internet service in the North Central and West by J.D. Power (for the third year in a row) [2]. Its fiber customers report fast, reliable speeds with symmetrical upload and download. The lowest plan starts at $60/month for 100 Mbps. The fastest plan offers 5000 Mbps for $145. Additionally, J.D. Power ranked them #1 for business internet customer satisfaction in both medium and large enterprise categories (eight years running for large enterprise) [1].
What sets AT&T apart? It’s expanding the reach of its reliable, high-quality internet service. AT&T is acquiring Lumen's fiber network to add more than a million fiber customers in major metros like Denver, Minneapolis, and Las Vegas [3]. AT&T is investing $20 billion in its network from 2025 to 2027 [4]. And through it all, AT&T is keeping a top-tier customer experience at the center.
The company's customer service excellence extends beyond fiber. AT&T Internet Air (its fixed wireless home internet service) delivers reliable connectivity over AT&T's wireless network to areas where fiber isn't available. AT&T is strategically deploying Internet Air in locations with sufficient wireless coverage and capacity to ensure a great in-home experience while maintaining top-notch service for all customers.
When issues arise, AT&T provides 24/7 technical support and seven-day-a-week billing assistance, offering real help when you need it, not just automated menus and long hold times.
*Disclaimer: Price after discounts: 20% w/elig AT&T wireless svc, $20/mo for 12 mos for new customers and $10/mo AutoPay & Paperless bill. Discounts start w/in 3 bills. Monthly State Cost Recovery charge applies in NV, OH, TX. One time install fee may apply.