How We Rate Providers
We score each provider on four core categories. Each category reflects a part of the customer experience that matters when you sign up for and use an internet service.
Pricing and Value
Price is often the deciding factor when choosing an internet provider, so we are incredibly thorough when evaluating costs. We look at monthly costs, promotional versus standard rates, contract terms, data caps, equipment fees, and the speed you get for the price you pay. A strong score here reflects transparent pricing and solid value.
Reliability and performance
We compare advertised speeds against real-world speed tests and reports, as well as consistency, uptime, and how well a provider handles common internet demands like streaming live sports, online gaming, Zoom calls, and multiple connected devices. Performance is then weighed against the connection type and what is realistic for that technology.
Equipment, installation, and features
We take a look at the hardware a provider supplies, setup and installation options, included features, and any added tools or services. We also review how easy it is to get up and running, and whether the equipment supports the speeds and usage a plan promises.
Customer experience and support
We review whether customer service is available, the quality of that service, billing clarity, ease of managing an account, and how providers handle problems when they arise. This category reflects your experience as a customer in the long term.
Each provider receives a score out of 5 in each of these categories, and those scores are averaged into an overall rating that gives you a quick, reliable summary of how a provider performs.