T-Mobile Internet Definitive Buyers Guide

It's keeping me to check on the internet connection

It's slow Internet

Price has gone up twice this year. I am actively looking for a better deal bundling internet and mobile phone.

T-Mobile was good now it don't work. The last 2 months we haven't been able to watch evening shows at all

Gracias

I want service that will allow me to play games on Facebook without lagging

Evil

they are slow with response on the internet. their customer service needs improving. when you call the phone line it is so confusing, i get lost and nothing done. just to start over. overall, it will due until something better comes along. better service, better self help customer service website ,and more reliable connections. the price is affordable .

Internet and WiFi pricing are good but connection is horrible. Good prices don’t make up for poor performance

The mobility is attractive but the service is poor. We started the service in Missouri and brought it to Kansas, service has been poor in both locations.

We had home internet and it worked perfectly with speeds in the 20's and ability to make wifi calls. They put a new tower north that was a lot closer and we no longer could make wifi calls. We had no problem watching Youtube or Netflix videos and rarely could use the internet at all. We tried T-Mobile business internet. The first 2 gateways were Inseegos. T-Mobile tech staff couldn't get them to work and sent us a Cradle Point gateway. It worked perfectly for one year and we got a replacement and followed instructions using the same sim card and couldn't get it to work and had to use the sim card in the replacement. It worked for a month and had a bad sim card. We have ] gotten 3 replacements. We would lose internet for short periods, less than a minute, 1, 2, 5,10,and sometimes longer. It would come back without doing anything, We previously had a billing problem. We were billed for a gateway that we never received and T-mobile shut off the internet for non payment. They never did anything when I asked if it was sent but turned the internet while they waited to see if it showed up at their warehouse. This happed 18 times in a 4 month period. Number must not have followed instructions on their screen and it took her 5 minutes to verify T-Moble never sent us the gateway. Shutting off the Cradle Point for non payment caused a problem in the software causing problems in the Cradle Point. There are specialists in Atlanta that could fix this problem. T-Mobile's warehouse made a mistake logging in a return unit because I sent it in a box with a different imie number than was on the Cradle Point in the box. I have to deal with T-Mobiles off shore I don't know or care about customer care and I refer to them as the I don't care department and the staff I talk to is like talking to a rock. They have shut the internet off 20 times for non payment of an incorrect bill. I had the person in charge of Atlanta's tech support, Mr. Steven look into the billing problem and he confirmed it was the warehouse that made an error and that I shouldn't be charged for a non return unit. I have tried to explain to the rocks in the Philippines over 25 times about the error and nothing has changed, they still say I owe for a Cradle Point because the warehouse hasn't notified them it was returned. When they call they the warehouse they are told it was returned. That should be the end of it if they could actually think. Because the software in the Cradle Point the correct lights are not on the Cradle Point and most of the day for the last 2 weeks we have no internet and no wifi calling. We have missed calls and I missed a video visit with my counselor. I insurance does not pay for missed appointments without a 24 hour cancelation. I have missed 4 other video appointments with her. I filed a complaint with the FCC. T mobile called once the next day and told the FCC they tried contacting me and I didn't answer. How can I answer without wifi calling. We have to go outside and sometimes we don't get a signal and the phone shows SOS. I hope someone can help. I have spent over 250 documented calls trying to resolve our problem. It has caused us to stop building a large portable diesel powered pump because we couldn't order parts. Our shop rate it $85 an hour and I do consulting on pump applications for $85 an hour. T-mobile doesn't care about the customers time they waste because of their inability to provide a working product and competent technical help to solve the problem.

my internet interruptions

Always disconnects.

Really bad and unreliable service!!! That pretty much says it all!!!!!

Every night, the Internet bogs down and just sit and spin

T-Mobile has kept up with our families active duty service life for years, looking forward to many more. Phone swaps are easy, customer service online and in store is efficient and friendly.

They suvk

Good service an price

It just sucks. I have to restart my internet 2 to 3 times a day.

Too much money !

Too expensive for me and from what I was told that was the only option they had that came with a $300 virtual gift card promotion. 2 months later I found out that I was denied the rebate because of an ineligible rate! A sales rep is the one who set up my internet acct and I did not change a thing but still lost. I just need a great internet provider so I can continue to work from home.

Vamos a ver qué me pueden ofrecer

Jappy

Looking for provider

Ridiculous

Currently using mobile network for tablet and phone. Service is great for the most part. if I have issues that cannot be resolved online, then by phone, and finally if still unresolved. There's usually a local office. So happy with customer service too. Unfortunately home Internet is not available in my area.

Looking for better

I have nothing to really say about T-Mobile because of the fact that they have a problem with latency when it comes to gaming on multiple systems and the router is supposed to be able to connect up to 64 devices at a time but it's bad with just 4 devices hooked up

T mobile is great it’s just not good for gaming systems out here in Marbury,AL for me

The internet is always dropping and it is over priced!

Tmobile is in business with starlink and elon musk. A known nazi.

They are to expensive and they keep on rasing my bill

The service comes on and off.

I don't have any plans to change my mind

Easy setup,great speeds

Too high and false advertising

First they screwed me on our phone service forcing me to go elsewhere and screwed me on the home 5g internet can't play switch online which despite huge numbers of other people having the same problems they blame nintendo yet the switch connects just fine to other internet services what a JOKE OF A COMPANY

A lot of buffering during streaming. A hell of a lot of long buffering during Eagles games. I can get my email on my phone But not on my computer. Whether or not that is due to the router I don't know. I can get my alternate email up.

Pricing keeps going up. Started out at $50/mo ... Now they say we owe $160 and we've only had service for a month! Ridiculous!

Internet never higher than two bars and drops out completely 2-3 times PER HOUR. Cell coverage drops out during EVERY CALL. T-mobile service person said “nearby schools soak up all bandwidth.” The worst service possible! Am shopping now.

The6 r too expensive

Easy installation but poor service

I am so frustrated! We cannot stream television from 6:00-10:00 pm. No service at all! This is the WORST service I’ve ever had. I just want to be able to watch tv & use my computer at the same time!

At first it works super smoothly and then it just slowly stops when

I like my internet provider

fun