Fidium Fiber vs. Frontier Internet Providers Compared

Our neighborhood is Fletcher VT is going to be without internet for days, which is unacceptable. A lot of us have to work remotely, so Fidium is causing financial hardship.

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We have been Fidium Fiber subscription customers for two years. Long story, but installation was an ordeal and a lengthy process (two different days) to get the fiber run to the house, hardware installed, and internet/wifi working properly. We often experience intermittent interuptions in service (eventually remotely restored), which is frustrating and very inconvenient for important online work. They push bundling phone service at the time of initial fiber installation (ostensibly to save the customer a little money), which necessitates switching to VOIP. Our old analog home phone used to work reliably; the VOIP service is terrible and unreliable. About one year into our fiber subscription our fiber service died completely, necessitating dispatch of tech support. The techs attributed the problem to a well-known problem: unreliable hardware (the box where the fiber comes into the house--"not a question of if, but when" it will fail), which was replaced. Rather than switch to a more reliable alternative, Fidium reportedly wants to use up its old stock of flawed gear. It appears to have failed again. After a lengthy call with customer service, I was provided a two-hour window (10:00-12:00 AM) today for onsite tech arrival today. That didn't happen, and when I called to follow up, customer service advised that I could expect someone to arrive at my house by 7:00PM, which is completely unacceptable (especially seeing as Fidium didn't contact me before my call to inform me they were slipping the expected arrival time so late). I hate using an entire day of leave from work unexpectedly like this. My confidence in Fidium to deliver on their "promises" has ebbed to zero. Unfortunately, living in very rural northern New England, we are not served by other terrestrial internet providers. After this latest experience, I will be checking on Starlink and other satellite providers.

Hooked up for two weeks no cell no landline and every 5 minutes have to reboot system to get tv

I have no complaint about the quality of internet but when it comes to customer service and taking responsibility for issues THEY ARE LESS THAN A 1 STAR. Woke up one morning and the Internet was not working so I called in to see what the issue was. Rep could not figure it out said it looked like it went off at 1am. So they scheduled a Tech to come out. The tech checked everything and said he found no issue so he called into the service department. They find out for some odd reason that Fidium had turned off our account. No explanation why. So they turned it backon and it was fine. The issue is that my wife and I both work from home so we had no Internet all day and could not work. This cost us hundreds of dollars for a lost day. I requested one free month as reimbursement (total of $80). The account person Wanda said no way and she would offer me $10 credit?? What a joke the issue was solely Fidium's fault and cost us money but you offer $10. Absolute slap in the face! Would not recommend them to anyone!

I always have interpreted internet lagging and slow

BEWARE! I have never written a review but I want consumers to be aware of who they are doing business with. I had Frontier for several YEARS (even through the countless service interruptions). I cancelled Frontier's services due to them not being able to beat competitor's pricing and service. At that point, I would have rated them a 3.5. But their equipment return and re-stocking fee is a scam. You MUST mail in the equipment, thus justifying the re-stocking fee of $50. Even when I told rep. that there is a Frontier office nearby for me to return in person, I was told no only will they not be able to "log" that I returned the equipment. I would, additionally, be charged for the equipment ($108) because there would be no record that I returned it at all. I will never return as a Frontier customer.

Trying to get new service

Cuts out at least 20 times per day.

So far I haven't had any trouble with my Internet service long as the price continues to stay the same until my contract is up then I will be quite satisfied.