Fidium Fiber vs. Cox Internet Providers Compared

Our neighborhood is Fletcher VT is going to be without internet for days, which is unacceptable. A lot of us have to work remotely, so Fidium is causing financial hardship.

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We have been Fidium Fiber subscription customers for two years. Long story, but installation was an ordeal and a lengthy process (two different days) to get the fiber run to the house, hardware installed, and internet/wifi working properly. We often experience intermittent interuptions in service (eventually remotely restored), which is frustrating and very inconvenient for important online work. They push bundling phone service at the time of initial fiber installation (ostensibly to save the customer a little money), which necessitates switching to VOIP. Our old analog home phone used to work reliably; the VOIP service is terrible and unreliable. About one year into our fiber subscription our fiber service died completely, necessitating dispatch of tech support. The techs attributed the problem to a well-known problem: unreliable hardware (the box where the fiber comes into the house--"not a question of if, but when" it will fail), which was replaced. Rather than switch to a more reliable alternative, Fidium reportedly wants to use up its old stock of flawed gear. It appears to have failed again. After a lengthy call with customer service, I was provided a two-hour window (10:00-12:00 AM) today for onsite tech arrival today. That didn't happen, and when I called to follow up, customer service advised that I could expect someone to arrive at my house by 7:00PM, which is completely unacceptable (especially seeing as Fidium didn't contact me before my call to inform me they were slipping the expected arrival time so late). I hate using an entire day of leave from work unexpectedly like this. My confidence in Fidium to deliver on their "promises" has ebbed to zero. Unfortunately, living in very rural northern New England, we are not served by other terrestrial internet providers. After this latest experience, I will be checking on Starlink and other satellite providers.

Hooked up for two weeks no cell no landline and every 5 minutes have to reboot system to get tv

I have no complaint about the quality of internet but when it comes to customer service and taking responsibility for issues THEY ARE LESS THAN A 1 STAR. Woke up one morning and the Internet was not working so I called in to see what the issue was. Rep could not figure it out said it looked like it went off at 1am. So they scheduled a Tech to come out. The tech checked everything and said he found no issue so he called into the service department. They find out for some odd reason that Fidium had turned off our account. No explanation why. So they turned it backon and it was fine. The issue is that my wife and I both work from home so we had no Internet all day and could not work. This cost us hundreds of dollars for a lost day. I requested one free month as reimbursement (total of $80). The account person Wanda said no way and she would offer me $10 credit?? What a joke the issue was solely Fidium's fault and cost us money but you offer $10. Absolute slap in the face! Would not recommend them to anyone!

I've had Cox since 1987. Years ago, it was moderately priced and customer service was excellent. It has progressively got worse and worse to the point that it has taken 3 months and endless hours to fix my current problem. The phone customer service staff don't know what they are doing - and won's ask for help. Cox doesn't check on their end to make sure they've done what they need to. For example, I recently had to upgrade equipment twice (their error) and they managed to disconnect my landline for almost three weeks because they didn't flip a switch. Then, a two-hour (and twice disconnected on their end) argument about obtaining credit for the time I didn't have phone service. This particular problem has happened at least three times in the past. The pricing is a shell game, as every time I call I get different explanations - and some differ. Be sure if you talk to them to threaten to leave and behold! you can get the new subscriber deals, and some others they seem to pull out of a hat. Service in my neighborhood (Benson) is unreliable, to the point that we neighbors call each other to see if *we* can identify the issue. Cox's first response is always that it is our personal equipment - and nothing on their end. It is ALWAYS on their end. Techs and customer service seldom completely know what they are doing. Now they are obviously contracting overseas so the people on the phone, while speaking English, have such heavy accents that neither of us can understand each other. Which adds to the confusion. If you are in Omaha and your area has access to fiber - go for it. In older parts of Omaha, like mine, where Cox was the only game in town for decades, their equipment and the cable is old and not upgraded unless it fails completely. It is above ground and subject to weather (rain, snow, cold, wind, fallen trees). We pay the same as West Omaha for questionable service. Do not rely on Cox for landline service. I finally had to get a cell phone so I can call Cox at least once a month when service is interrupted or fails. Their prices keep going up as they add services with fancy names but no real advantage to the customer, especially as they can't provide steady service. Most of us are okay with the speeds we have if only we could count on it! To add to the insult, they have now trained staff in some happy clappy reassuring customer service language to praise the customer for things like "being so smart to figure that out" and "you are being so patient." We are not dogs; we know they are desperately trying to salvage their ratings. It is insulting and patronizing. They give a one-minute thank you at the end of the call - wasting even more time after two hours mostly on hold with them. Really - just fix the service. Fast. Or cut the prices and be honest.

cost is too high

The service was spotty at times. No internet service for hours sometimes.

I love Cox. Never had a problem with it. Customer Service is top notch!

Love Netflix, not the price. we have sports packages but now they seem to be adding more 3rd party to watch the WNBA, Dodgers, just to name a few. I want our internet company to be more transparent.