Fidium Fiber vs. Cox Internet Providers Compared

Paying for 1 gbps but only getting 1-30 mbps - Its literally the worst internet service I have ever purchased - only had it for a few weeks - complete outage already two times this week - 100% regret switching to this trainwreck - also, good luck with customer support, make sure you plan on at least two hours after they double bill you

Our neighborhood is Fletcher VT is going to be without internet for days, which is unacceptable. A lot of us have to work remotely, so Fidium is causing financial hardship.

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We have been Fidium Fiber subscription customers for two years. Long story, but installation was an ordeal and a lengthy process (two different days) to get the fiber run to the house, hardware installed, and internet/wifi working properly. We often experience intermittent interuptions in service (eventually remotely restored), which is frustrating and very inconvenient for important online work. They push bundling phone service at the time of initial fiber installation (ostensibly to save the customer a little money), which necessitates switching to VOIP. Our old analog home phone used to work reliably; the VOIP service is terrible and unreliable. About one year into our fiber subscription our fiber service died completely, necessitating dispatch of tech support. The techs attributed the problem to a well-known problem: unreliable hardware (the box where the fiber comes into the house--"not a question of if, but when" it will fail), which was replaced. Rather than switch to a more reliable alternative, Fidium reportedly wants to use up its old stock of flawed gear. It appears to have failed again. After a lengthy call with customer service, I was provided a two-hour window (10:00-12:00 AM) today for onsite tech arrival today. That didn't happen, and when I called to follow up, customer service advised that I could expect someone to arrive at my house by 7:00PM, which is completely unacceptable (especially seeing as Fidium didn't contact me before my call to inform me they were slipping the expected arrival time so late). I hate using an entire day of leave from work unexpectedly like this. My confidence in Fidium to deliver on their "promises" has ebbed to zero. Unfortunately, living in very rural northern New England, we are not served by other terrestrial internet providers. After this latest experience, I will be checking on Starlink and other satellite providers.

Hooked up for two weeks no cell no landline and every 5 minutes have to reboot system to get tv

cost to high

Cox is to expensive

Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a dead line. Yep this is worth the 110 a month. There is no proactive maintenance on their infrastructure. The online tech said the in home amp needed to be disconnected........I dont have an in home amp. So now here I get to sit for the rest of Saturday and hope a Tech can help and if not today I have to be home tomorrow so they can maybe show up. Find a different service provider.

I've had Cox since 1987. Years ago, it was moderately priced and customer service was excellent. It has progressively got worse and worse to the point that it has taken 3 months and endless hours to fix my current problem. The phone customer service staff don't know what they are doing - and won's ask for help. Cox doesn't check on their end to make sure they've done what they need to. For example, I recently had to upgrade equipment twice (their error) and they managed to disconnect my landline for almost three weeks because they didn't flip a switch. Then, a two-hour (and twice disconnected on their end) argument about obtaining credit for the time I didn't have phone service. This particular problem has happened at least three times in the past. The pricing is a shell game, as every time I call I get different explanations - and some differ. Be sure if you talk to them to threaten to leave and behold! you can get the new subscriber deals, and some others they seem to pull out of a hat. Service in my neighborhood (Benson) is unreliable, to the point that we neighbors call each other to see if *we* can identify the issue. Cox's first response is always that it is our personal equipment - and nothing on their end. It is ALWAYS on their end. Techs and customer service seldom completely know what they are doing. Now they are obviously contracting overseas so the people on the phone, while speaking English, have such heavy accents that neither of us can understand each other. Which adds to the confusion. If you are in Omaha and your area has access to fiber - go for it. In older parts of Omaha, like mine, where Cox was the only game in town for decades, their equipment and the cable is old and not upgraded unless it fails completely. It is above ground and subject to weather (rain, snow, cold, wind, fallen trees). We pay the same as West Omaha for questionable service. Do not rely on Cox for landline service. I finally had to get a cell phone so I can call Cox at least once a month when service is interrupted or fails. Their prices keep going up as they add services with fancy names but no real advantage to the customer, especially as they can't provide steady service. Most of us are okay with the speeds we have if only we could count on it! To add to the insult, they have now trained staff in some happy clappy reassuring customer service language to praise the customer for things like "being so smart to figure that out" and "you are being so patient." We are not dogs; we know they are desperately trying to salvage their ratings. It is insulting and patronizing. They give a one-minute thank you at the end of the call - wasting even more time after two hours mostly on hold with them. Really - just fix the service. Fast. Or cut the prices and be honest.

cost is too high