Cox vs. HughesNet Internet Providers Compared

Cox is to expensive

Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a dead line. Yep this is worth the 110 a month. There is no proactive maintenance on their infrastructure. The online tech said the in home amp needed to be disconnected........I dont have an in home amp. So now here I get to sit for the rest of Saturday and hope a Tech can help and if not today I have to be home tomorrow so they can maybe show up. Find a different service provider.

I've had Cox since 1987. Years ago, it was moderately priced and customer service was excellent. It has progressively got worse and worse to the point that it has taken 3 months and endless hours to fix my current problem. The phone customer service staff don't know what they are doing - and won's ask for help. Cox doesn't check on their end to make sure they've done what they need to. For example, I recently had to upgrade equipment twice (their error) and they managed to disconnect my landline for almost three weeks because they didn't flip a switch. Then, a two-hour (and twice disconnected on their end) argument about obtaining credit for the time I didn't have phone service. This particular problem has happened at least three times in the past. The pricing is a shell game, as every time I call I get different explanations - and some differ. Be sure if you talk to them to threaten to leave and behold! you can get the new subscriber deals, and some others they seem to pull out of a hat. Service in my neighborhood (Benson) is unreliable, to the point that we neighbors call each other to see if *we* can identify the issue. Cox's first response is always that it is our personal equipment - and nothing on their end. It is ALWAYS on their end. Techs and customer service seldom completely know what they are doing. Now they are obviously contracting overseas so the people on the phone, while speaking English, have such heavy accents that neither of us can understand each other. Which adds to the confusion. If you are in Omaha and your area has access to fiber - go for it. In older parts of Omaha, like mine, where Cox was the only game in town for decades, their equipment and the cable is old and not upgraded unless it fails completely. It is above ground and subject to weather (rain, snow, cold, wind, fallen trees). We pay the same as West Omaha for questionable service. Do not rely on Cox for landline service. I finally had to get a cell phone so I can call Cox at least once a month when service is interrupted or fails. Their prices keep going up as they add services with fancy names but no real advantage to the customer, especially as they can't provide steady service. Most of us are okay with the speeds we have if only we could count on it! To add to the insult, they have now trained staff in some happy clappy reassuring customer service language to praise the customer for things like "being so smart to figure that out" and "you are being so patient." We are not dogs; we know they are desperately trying to salvage their ratings. It is insulting and patronizing. They give a one-minute thank you at the end of the call - wasting even more time after two hours mostly on hold with them. Really - just fix the service. Fast. Or cut the prices and be honest.

cost is too high

The service was spotty at times. No internet service for hours sometimes.

Liars and Thieves We were told we would have UNLIMITED DATA with LiGHTNING SPEEDS What we got was LIMITED and THROTTLED with 19 days left in the billing cycle then they offered to sell us “ TOKENS “ so we could continue to use our service. We’re paying $135.00 a month ( the highest plan available ) and we cant even watch tv. Now it will cost us $400.00 to get out of the contract and we are only One month in. I have had internet providers in many different locations over the past 20 yrs and never have I paid so much and gotten so little. Liars and thieves. That is what you deal with when you deal with Hughes net. Would I reckomend Hughsnet ? ABSOLUTELY NOT !

I am new to satellite internet. I didn't know I was going to get emails already saying I had gone over my limit. I didn't like that I was bound by a 2 year contract I would prefer Fiber optic instead but I would have to pay $400 termination fee.

The technician was very friendly and professional.

This is the worst service I've had since the 90's and dial up. Only manages to work 50% of the time. Grossly overpriced.

Bad reception and service, also over pricing and didn't keep there word on 69 dollars a month. They kept changing the price every month don't know why you call customer service and they come up with some weird story about the service.