Frontier Staff Review
$29.99 Lowest price
7000 Mbps Highest Speed
Fiber 1 Gig Popular Package
4.25 Customer Rating
3.8 Staff Rating
Frontier has the same split profile as other internet providers that offer both fiber and DSL. Frontier's fiber internet offerings are outstanding across the board for both performance and pricing. But their DSL internet speed and cost will be mediocre compared to Frontier Fiber. Nearly 70% of Frontier customers can now access fiber internet, with average speeds of 6,394 Mbps for both download and upload [1]. In September 2024, Verizon announced a definitive agreement to acquire Frontier in an all-cash transaction valued at $20 billion [2]. The deal received FCC approval in May 2025 and is expected to close by February 2026 [3]. Currently, Frontier has 7.2 million fiber locations and 2.2 million fiber subscribers across 25 states, with plans to build out an additional 2.8 million fiber locations by the end of 2026. All these fiber connections are FTTP (fiber-to-the-premises), meaning all fiber-optic line, all the way to your home. That's good news, because the difference between DSL and fiber is night and day. Fiber internet will be much faster and more reliable, and you'll get much more internet speed for the price you pay. The pending Verizon acquisition is expected to accelerate fiber expansion and bring Frontier's fiber services into Verizon's broader network of approximately 7.4 million Fios connections.
Consistent guaranteed pricing for 12 months. Expert installation included. Amazon eero Pro 7 router included with select plans.
Pros
Some of the best fiber prices in the country No data caps, Wi-Fi router included Strong customer satisfaction for fiber
Cons
DSL is more expensive DSL is slower Fiber is not available to all customers at present
Cities with Frontier availability
Call today & find the best Frontier internet deals
1-833-926-2709
Pricing
Frontier will give you a good deal on fiber, but DSL varies widely Frontier's main distinction among fiber internet providers is competitive pricing on high-speed plans. Fiber internet plans range from $19.99 to $109.99 per month with Auto Pay and Paperless Billing [4]. Current promotional pricing includes Fiber 200 at $39.99/month, Fiber 500 at $29.99/month, and Fiber 1 Gig at $49.99/month—all offering symmetrical upload and download speeds. With router rental included and no data caps, Frontier Fiber offers the kind of simple, clear pricing that earns high ratings from us. Frontier offers significant sign-up incentives, some of which has included a $300 Visa Reward Card with Fiber 5 Gig and 7 Gig plans, a $200 Visa Reward Card with Fiber 2 Gig, and $10/month off YouTube TV for 12 months. Be sure to check Frontier’s official website for current promotions. The only drawback is that Frontier Internet (the name for their DSL plans) does not provide the same kind of bargain. Frontier's single DSL plan costs $64.99 per month with variable speeds depending on your location. Plus, the DSL speed you will be able to get at your address will vary depending on infrastructure, with customers receiving average download speeds of 30 Mbps and upload speeds of 2 Mbps [5]. Average DSL pricing in the industry is not a great deal for customers compared to cable and fiber pricing. That's why Frontier and many other providers are moving away from copper-based service in favor of fiber.
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Reliability and Performance
Frontier Fiber offers speed and reliability, but their DSL lags behind Just like pricing, performance for Frontier plans is heavily split depending on whether you get fiber or DSL. With Frontier Fiber, you can get multi-gigabit speeds up to 7,000 Mbps. That's right up there with the top few providers in the fiber internet business, with Frontier customers receiving average fiber speeds of 6,394 Mbps for both downloads and uploads. Frontier's fiber network delivers true symmetrical speeds—meaning your upload speed matches your download speed—which is particularly valuable for video conferencing, cloud backups, and content creation. These multi-gigabit speeds will be more than sufficient for very large households with many devices all streaming or gaming simultaneously. Even 500 Mbps is still a lot of speed and will be more than capable of supporting a five- or six-person home and all the devices in it. The pending Verizon acquisition commits to completing Frontier's planned expansion to 10 million fiber homes by 2026, ensuring continued network investment and reliability improvements.
DSL performance will be unpredictable, with customers receiving average download speeds of just 30 Mbps and upload speeds of only 2 Mbps. The only constant is that it will not deliver fiber-like performance. If you're lucky, you'll get a speed above 25 Mbps download. With that speed, you'll be able to do most standard internet activities such as streaming and browsing, though you'll have to watch how many devices are online at once. But if you get a speed that's 10 Mbps or lower, you may find your service glitching or freezing during heavy-data tasks. Frontier is actively phasing out DSL in favor of fiber networks, with former CEO Nick Jeffery indicating full copper decommissioning is expected within a three- to five-year timeframe [6].
Call today & find the best Frontier internet deals
1-833-926-2709Equipment, Installation and Bonus Features
Installation fees waived for fiber, included router varies by plan Frontier currently waives installation fees entirely for all fiber plans, while DSL plans have a $100 installation fee that you can avoid by doing self-installation. Every Frontier Fiber plan includes a premium Wi-Fi router at no charge, with the specific model depending on your speed tier. Plans from Fiber 200 through Fiber 2 Gig come with a free Amazon eero Pro 6E router, while Fiber 5 Gig and Fiber 7 Gig plans include the more advanced TP-Link Archer AXE300 6E router. For customers choosing the top-tier 5 Gig plan, Frontier also includes a three-year new tech upgrade guarantee. However, there are some important fees to be aware of if you decide to cancel service. Frontier charges a $100 early termination fee if you cancel within the first 12 months for all fiber plans except the Fiber 2 Gig plan, which has no early termination fee. Additionally, if you fail to return equipment after terminating service, Frontier may charge for non-return equipment fees. There's also a $50 restocking fee if you decide you no longer want your Frontier Fiber service.
Call today & find the best Frontier internet deals
1-833-926-2709Customer Experience & Support
Frontier Fiber shows strong performance in customer satisfaction Frontier's reviews have improved greatly with increased fiber service. In the 2025 American Customer Satisfaction Index (ACSI) report, Frontier scored 71/100 for its fiber service—a significant improvement over its 58/100 score for non-fiber internet [7]. While fiber ISP satisfaction scores tend to run lower industry-wide, with AT&T leading at 78/100, Frontier's fiber performance places it competitively among major providers. Recent customer feedback reinforces these improvements. One Reddit user wrote that their “newly installed 2 Gig fiber [is an] awesome experience so far” [8]. That said, reliability might depend on where you reside, as another Reddit thread had commenters praising their service in Plano, TX, but also reporting outages and inconsistencies in speeds [9]. Frontier's sharp rise in rankings is a promising sign that if you get Frontier Fiber, you will be happy with your choice. The fiber service has earned an overall rating of 3.83 stars specifically, compared to just 2.55 stars for DSL service, highlighting the dramatic difference in customer satisfaction between the two technologies.
FAQ's
To order or learn more, call the number on this page or visit BuyFrontierNow.com.
Fiber-optic internet is the most advanced type of internet service offered by Frontier. Fiber-optic cables transmit data with light signals, providing faster and more reliable internet speeds compared to traditional DSL connections. Fiber-optic internet is ideal for customers who require high-speed internet for activities like streaming, gaming, and large file downloads.
Yes, Frontier offers DSL (Digital Subscriber Line) internet service. DSL uses existing copper telephone lines to provide internet connectivity to customers. DSL is a reliable option in rural areas for those who prefer a wired internet connection.
Opting for Paperless Billing with Frontier offers several benefits. First, you will not be charged the Printed Bill Fee. You will also contribute to environmental sustainability by reducing paper waste. Finally, all your bills will be organized in one place and easily accessible online.
When you sign up for Frontier Internet, a professional technician will be scheduled to install the service at your home. They will ensure that the necessary equipment is properly set up and connected, allowing you to start using Frontier Internet.
Yes, you can usually keep your current email address when you switch to Frontier Internet. However, it's important to check with Frontier's customer support to confirm the details and requirements for email address migration.
No, Frontier does not enforce data caps on their internet plans. Frontier provides customers with unlimited data usage, allowing you to stream, browse, and download without worrying about exceeding any data limits or incurring additional charges.
Sources
[1] ISP Reports. "Frontier Internet Availability." [2] Verizon. "Verizon to acquire Frontier." [3] Broadband Breakfast. "FCC Approves $20 Billion Verizon–Frontier Merger." [4] Frontier Communications Parent, Inc. “Homepage.” [5] Reviews.org. "Frontier Coverage and Availability." [6] Benton Institute for Broadband & Society. “Frontier Plans to Kill Copper.” [7] ACSI. “Access competitive benchmarking for the largest ISPs.” [8] Reddit. “Newly Installed 2 Gig fiber awesome experience so far.”
Accolades
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Top reviews
Paul
from Bradenton, FL on December 2025
customer service is unwilling to review recent increases and is more willing to lose business
Sarah Munson
from El Lago, TX on November 2025
Reliable but price has increased 38% in the past two years. Customer support can be spotty.
Pamela W
from Ruskin, FL on October 2025
Have given me new quotes twice in last 3 months about $25 less than I am paying now but then I get the bill for $5 more. Done with them.
Susan K
from Middletown, NY on October 2025
Yes when I first started with Frontier they were perfect and every way no flaws now one year later of course they want me to upgrade which I don’t believe I needed it because I had no flaws now my TV does nothing but buff because I didn’t upgrade .
I am disgusted with what I am looking at now from what I started with and don’t think I’m not shopping for new services because I am because I will not put up with this thinking you’re gonna goat me into more money when it was nothing wrong with it before you Started messing with it to get more money from me which you will not
Mary Alvey
from Richmond, IN on September 2025
They have good prices for their Internet service.
Teresa Brown
from Zephyrhills, FL on September 2025
I have been with Frontier for all but 5 yrs. I just asked them for a new router and in order to do that I had to go thru 3 people and what I was offered is to update the speed . The speed for what I do is not needed .The issue is the weak wifi signal . I didn't have any problems until a few months ago when I started receiving text from them stating that my internet was fixed . I never contacted them stating that I was having any problems . My home isn't large and I don't have multiple things going at the same time . So there should be no reason for the crappy service.
Mike S
from Christopher, IL on September 2025
The cost was pretty good but it keeps going up and up....won't be able to afford it much longer...please lower the price...
Michael
from Plano, TX on September 2025
Frontier has the worst customer service and product support conceivable
Richard
from Hemet, CA on September 2025
They are very good
Suray M
from Riga, MI on July 2025
I always have interpreted internet lagging and slow
Tracy B
from Rowlett, TX on July 2025
BEWARE! I have never written a review but I want consumers to be aware of who they are doing business with. I had Frontier for several YEARS (even through the countless service interruptions). I cancelled Frontier's services due to them not being able to beat competitor's pricing and service. At that point, I would have rated them a 3.5. But their equipment return and re-stocking fee is a scam. You MUST mail in the equipment, thus justifying the re-stocking fee of $50. Even when I told rep. that there is a Frontier office nearby for me to return in person, I was told no only will they not be able to "log" that I returned the equipment. I would, additionally, be charged for the equipment ($108) because there would be no record that I returned it at all. I will never return as a Frontier customer.
Roy H
from Perris, CA on May 2025
Trying to get new service
Frank O
from Olyphant, PA on May 2025
Cuts out at least 20 times per day.
Robin R
from Sandstone, WV on April 2025
So far I haven't had any trouble with my Internet service long as the price continues to stay the same until my contract is up then I will be quite satisfied.
R A
from Meadow Bridge, WV on March 2025
Frontier is crap, they lie, take advantage of their customers and continusily just throw out random amounts for the pricing. I have 2 neighbors side by side next to me , we all have the same plan (phone and internet). I get charged $150, one of them gets charged $170, and the other one gets charged $100. When we call, they don`t wanna adjust the bill, and they just keep raising it. the service is not reliable, they keep sending technians out to my house without letting me know, and then they wanna charge me multiple fees and charges for the people showing up. I have been a valued customer with them for several decades and they are taking advantage of me because I am elderly.
Lm M
from Holiday, FL on February 2025
Good service
Ashley W
from Cambridge, OH on November 2024
I love that there prices never switch. Reliable an customer service is amazing. I would take them with me but they don't service where I'm moving.
Ed Olsen
from Cornwall Bridge, on October 2024
Customer service is terrible can’t get reliable service can’t get anyone on phone don’t keep service call dates won’t escalate service calls for disabled or handicapped customers without filing a form filled out by a doctor lost service for 48 hours could not get even a manager to escalate the call and take a tech and reassign from another call managers can’t do that I guess they don’t have the authority to make decisions!!! What are they there for?
Theresa Wronski
from Pardeeville, WI on October 2024
I'm not paying this for service 166.00 is out ragious! I've got friends paying no more than 70 per month for spectrum in Brookfield with. Wondering why Pardeeville is so high priced. Come on quit taking our money this is ridiculous.
Arlene W
from Knoxville, TN on August 2023
None
Candace G
from Thornton, IA on July 2023
Great company and great internet!!
Anita t
from South El Monte, CA on June 2023
great
Matthew Hill
from Indianapolis, IN on March 2023
Stella Lee
from Alum Creek, WV on March 2023
Alice Price
from Manchester, CT on March 2023
Kenneth Turner
from Lewisburg, WV on February 2023
Albert Lewis
from Bridgeport, CT on January 2023
Thomas Turner
from Princeton, WV on December 2022
Camila Stewart
from Hartford, CT on November 2022
Samuel Baker
from Waterbury, CT on September 2022
Victoria Perry
from Hedgesville, WV on September 2022
Aurora Martin
from Lorain, OH on July 2022
George Clark
from West Haven, CT on July 2022
Aria Jones
from Naugatuck, CT on June 2022
Nora King
from New Haven, CT on June 2022
Daniel Adams
from Sumter, SC on May 2022
Josephine Reyes
from Norwich, CT on May 2022
Edward Perez
from Ferndale, MI on March 2022
Michael Turner
from Athol, ID on January 2022
Riley Garcia
from Hurricane, WV on January 2022
Madison Johnson
from Atmore, AL on December 2021
Patrick Smith
from Clarksburg, WV on November 2021
Samantha Martinez
from Chicago, IL on November 2021
Sophia Ellis
from Morgantown, WV on November 2021
Cora Rivera
from Marion, IL on November 2021
Grace Griffin
from Coeur d'Alene, ID on October 2021
Adeline Lawson
from Waterbury, CT on September 2021
Emilia Nelson
from McMinnville, OR on September 2021
Eleanor Mitchell
from Gallipolis Ferry, WV on September 2021
Christopher Young
from Elizabeth, IL on September 2021
James Turner
from West Hamlin, WV on July 2021
Paisley Morgan
from Hedgesville, WV on July 2021
Crystal M
from Isle, MN on July 2021
The speed is awful. Customer service is even worse.
Robert B
from Camden, WV on June 2021
Internet is slow and is out more than it is on
Dennis Jackson
from London, WV on June 2021
Dennis King
from Barboursville, WV on May 2021
Ella Foster
from Jarretts Ford, WV on April 2021
Joseph Wright
from South Charleston, WV on March 2021
Robert Martinez
from Camano, WA on February 2021
Richard Davis
from Chicago, IL on February 2021
Addison Moore
from Hedgesville, WV on January 2021
Edward Smith
from Bluefield, WV on January 2021
David Harris
from Clear Fork, WV on January 2021
Chloe Franklin
from Rhinelander, WI on December 2020
Patrick Turner
from Saint Albans, WV on December 2020
Maya Taylor
from Chesterton, IN on November 2020
Michael Wright
from Tulsa, OK on October 2020
Timothy Hall
from Bullhead City, AZ on October 2020
Layla Howard
from Bunker Hill, WV on October 2020
Hannah Miller
from Le Center, MN on October 2020
Thomas Turner
from Gainesboro, TN on October 2020
Scarlett Richardson
from Atkins, IA on October 2020
Sophie Simmons
from Marion, OH on October 2020
Isabella Sanders
from Charleston, WV on September 2020
Zoey Hamilton
from Bluefield, WV on June 2020
Aubrey Kelly
from Fayetteville, WV on June 2020
Bella Thompson
from Moreno Valley, CA on June 2020
Victoria James
from Rives Junction, MI on May 2020
Desirae Garza
from Little Rock, AR on May 2020
Speed is good so far
Emely Greene
from Mound, MN on May 2020
Frontier is the only ISP available in my area. Their service is poor, and the connection drops out regularly.
Emelia Bowman
from The Colony, TX on May 2020
I like the service i have been getting through them and really enjoy the service
Alena Hale
from Oregon City, OR on May 2020
a great companty to have for your internet privider great service and thrust worty and a company that is very honest
Raegan Rogers
from Keller, TX on May 2020
Price is high but the service is reliable
Saniya Mcconnell
from Monroe, CT on May 2020
Reliability and speed are good enough, but customer service is atrocious
Deangelo Wall
from Le Mars, IA on May 2020
Customer service is horrible. They have never met a fee they don't like. Service is unreliable
Lorenzo Bennett
from Indianapolis, IN on May 2020
N/a
Nickolas Ramos
from Tampa, FL on May 2020
I'm seriously considering switching from Frontier, Their service is intermittent and the speed is terrible at times. I work during the day but their service goes out at least daily according to my neighbors.
Kameron Dillon
from Middletown, CT on May 2020
Good speeds, no service interruptions.Easy billing and payment options. Have been using for a few years and haven't had any problems. Never had to contact customer service.
Lauren Mccarty
from Clarinda, IA on May 2020
After giving me only one megabyte up/ download the charging me for 3 years of 6 mb service they've been charged me $10 to disconnect or to stop using their service.
Theresa Garrison
from Eleanor, WV on May 2020
They suck but it's all we have were we live and I would switch in a heartbeat if there was something better that come along.
Dayana Rasmussen
from Chino, CA on May 2020
My service drops a lot and my internet loses connection a bunch. I cant afford to change my service right now with what is going on.
Allison Esparza
from Brandon, FL on May 2020
No major complaints. Have had community issues! Especially when someone new is added or old acct cancelled. I guess the switches were labeled incorrectly at some point!
Junior Simmons
from Show Low, AZ on May 2020
Customer service is awful. Our local Frontier office customer service is even worse. The speed is okay and the price is good.
Grace Guerra
from Marysville, WA on May 2020
No additional comment At all I don’t want to say anything is that you are the only person to give this place to the other side effects are the same time of their products are very appealing
Kenya Adams
from Eagle River, WI on May 2020
Frontier's service is pretty reliable with very little down time. If I do have a problem their customer service is very well trained and can usually solve the problem with minimal effort.
Jamar Meza
from Granada Hills, CA on May 2020
FIOS under Verizon was sold off to Frontier and has never quite worked as efficiently since the takeover. It may be in part due to a lack of replacing or upgrading existing infrastructure. In all fairness, some of the slow down should be attributed to the massive amount of internet traffic since COVID-19. The global internet is powerful to be sure, but I don't believe it was designed to handle the volume of simultaneous activity that is going on now.
Jasper Simpson
from Everett, WA on May 2020
They are now Ziply Fiber. Customer Service is awful. I am not sure about pricing as we don't have a lot of options in our area.
Rene Hood
from Oxnard, CA on May 2020
Not bad. It has trouble reaching certain parts of my house, such as my bedroom, which is the room furthest away from the router.
Lyric Wilkinson
from Pinellas Park, FL on May 2020
I am still in a discounted pricing structure so I gave it 5 stars overall I am happy with the service I have less interuptions than my last provider.
Draven Henson
from Mt. Pleasant, SC on May 2020
Have been using for years very good. I will always use this provider. Great price. Works very well in the country. We country folks enjoy frontier.
Bailee Santos
from Irving, TX on May 2020
Thank ya for the service but slow down some time during the day.
Overall good service provided in our area. Satisfactory service
Adam Munoz
from Hesperia, CA on May 2020
No additional comments, I recently cancelled our TV subscription and only have internet. I haven’t had any issues with speed at all.
Shea Davidson
from Le Mars, IA on May 2020
Service is unreliable. Customer service is usually very rude, and do not speak English very well. Problems are eventually resolved -- when the company feels like it
Ciara Crosby
from Elkridge, MD on May 2020
Slow and doesnt stay connected. Wouldn't recommend to anyone I received my product yesterday. I charged it and what not. It won't turn on at all. I'm not sure what to do. I waited so long for this as I was giving it to the husband for his birthday. I'm pretty bummed out that this item is defective and wanted to reach out before I left an honest review.
Quinn Scott
from Saint Albans, VT on May 2020
Ivy Powell
from Atmore, AL on May 2020
Lucy Hayes
from Milford, CT on April 2020
Elizabeth Parker
from Charleston, WV on April 2020
Larry Perez
from Hurricane, WV on March 2020
Audrey Jackson
from Apollo Beach, FL on March 2020
Daniel Davis
from Hemet, CA on February 2020
Emery Russell
from Fort Wayne, IN on February 2020
Lydia Reed
from Jarretts Ford, WV on February 2020
Brian Robinson
from Wausau, WI on January 2020
Autumn Rodriguez
from Show Low, AZ on January 2020
Elizabeth Gibson
from Bloomington, IL on December 2019
Leah Turner
from Unknown, IA on October 2019
Ruby Roberts
from Tampa, FL on October 2019
James Hall
from Austin, TX on October 2019
Hazel Lewis
from Unknown, SC on September 2019
Everly Phillips
from Rowlett, TX on September 2019
Olivia Jenkins
from Burlington, CT on August 2019
Albert Baker
from Seattle, WA on July 2019
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