Quantum Fiber vs. Fidium Fiber Internet Providers Compared

If I could give 0 stars I would, they “chose” my backyard to install the main box in, destroyed a main sprinkler line, played the “blame game” about who broke it so nobody ever reimbursed us for fixing it, they are CONSTANTLY demanding access to my backyard to get to the box. My husband let one of their salesman talk him into getting their service (he didn’t realize they are directly tied to Century Link, so the box in the backyard IS there’s), the salesman outright lied to my husband stating that “no they wouldn’t need access to our backyard for installation and that the box isn’t “theirs” when in fact it is and the install went not only to that box, but they had to bury a line across my entire back yard, drill holes in my house, and had no regard to the plants they were stepping all over in my flowerbed while doing the work. I am currently looking for a different provider so I can cancel them and ship their stuff back. The service goes down no less than 3 times a day, the speed is worse than slow, their IT services provide nothing but excuses. We have had them less than a month and I refuse to stay, I guess you get what you pay for, although the price is low the quality is lower than low. If you are considering Quantum Fiber all I can say is RUN don’t walk away from them and go with absolutely any other provider.

Worst service ever. Their installation is a joke. They have no regard for a neighborhood,. They just barge in, take over, ruin yards, install overhead lines with no care, concern or common sense. Based on other reviews of how good their service is, and previous CenturyLink experience, I would never do business with Quantum.

Worse than Comcast and that's hard to do, we do not think there is much (Dumpy Trump) worse than this corp. Everything goes pretty much as expected until your hardware fails. then watch out. They will play every game in the book from no shows, but I knocked but no one answered, its a no show, CYA to get this. 19+ days no internet, finally the dog rats out the clown coming up the drive, and Quantum tell me I have to go to the house where their equipment is, and make an appointment with that homeowner for Quantum to appear for repair, I do not work for them also I have not the slightest idea which house (over there) he talking about, I do not know those folks. Also I do not make up this service persons schedule, I do not know his supervisor WHAT THE HELL????? Why can't he do this, because he F---- lazy and stupid. We quite, took shit off the wall and sent back, never to trust this crap corp again. Now we are back with Comcast and hating every minute of it. A city the size of Denver and the best they can offer are the two crappiest providers on the planet. We have tried there are just no good options. But Quantum is the worst.

When digging for their lines the were incompetent. They hit our underground utility and knocked the power out for several hours. The local power company had to send several trucks out to fix what they broke. When the power came back on one of my major appliances did not come back on. The foreman stated it was their fault and they would replace my appliance. After filing a claim the company decided they will not be responsible for their actions. This is not the first time they did this. It has happened in another local community. They lie and damage property. BEWARE!

Quantum Fiber is dogsh**. As others have said-- when the service is working, it's fine, the price has stayed consistent like they said-- but when it comes to scheduling ANY kind of work, it's just bullsh**, bullsh**, bullsh**. I had a power outage two days ago-- all the 360 pods that were plugged into the wall just stopped working entirely without explanation. The tech on the phone was an idiot and completely unhelpful. I might also add, that his very thick accent made him nearly unintelligible-- and I say that as someone who is pro-immigrant. Today, I had the fourth pod that was still working just quit on me, without further explanation. Is this planned obsolescence? How can all 4 pods they gave me stop working within the same span of 2 days? I f***ing hate Comcast and went with Quantum just so I wouldn't feed the greedy and notoriously antagonistic Comcast, but Quantum is nearly just as bad. I hate ISPs, and if anyone can suggest one that won't f**k me like Comcast or Quantum, that would be great.

Our neighborhood is Fletcher VT is going to be without internet for days, which is unacceptable. A lot of us have to work remotely, so Fidium is causing financial hardship.

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We have been Fidium Fiber subscription customers for two years. Long story, but installation was an ordeal and a lengthy process (two different days) to get the fiber run to the house, hardware installed, and internet/wifi working properly. We often experience intermittent interuptions in service (eventually remotely restored), which is frustrating and very inconvenient for important online work. They push bundling phone service at the time of initial fiber installation (ostensibly to save the customer a little money), which necessitates switching to VOIP. Our old analog home phone used to work reliably; the VOIP service is terrible and unreliable. About one year into our fiber subscription our fiber service died completely, necessitating dispatch of tech support. The techs attributed the problem to a well-known problem: unreliable hardware (the box where the fiber comes into the house--"not a question of if, but when" it will fail), which was replaced. Rather than switch to a more reliable alternative, Fidium reportedly wants to use up its old stock of flawed gear. It appears to have failed again. After a lengthy call with customer service, I was provided a two-hour window (10:00-12:00 AM) today for onsite tech arrival today. That didn't happen, and when I called to follow up, customer service advised that I could expect someone to arrive at my house by 7:00PM, which is completely unacceptable (especially seeing as Fidium didn't contact me before my call to inform me they were slipping the expected arrival time so late). I hate using an entire day of leave from work unexpectedly like this. My confidence in Fidium to deliver on their "promises" has ebbed to zero. Unfortunately, living in very rural northern New England, we are not served by other terrestrial internet providers. After this latest experience, I will be checking on Starlink and other satellite providers.

Hooked up for two weeks no cell no landline and every 5 minutes have to reboot system to get tv

I have no complaint about the quality of internet but when it comes to customer service and taking responsibility for issues THEY ARE LESS THAN A 1 STAR. Woke up one morning and the Internet was not working so I called in to see what the issue was. Rep could not figure it out said it looked like it went off at 1am. So they scheduled a Tech to come out. The tech checked everything and said he found no issue so he called into the service department. They find out for some odd reason that Fidium had turned off our account. No explanation why. So they turned it backon and it was fine. The issue is that my wife and I both work from home so we had no Internet all day and could not work. This cost us hundreds of dollars for a lost day. I requested one free month as reimbursement (total of $80). The account person Wanda said no way and she would offer me $10 credit?? What a joke the issue was solely Fidium's fault and cost us money but you offer $10. Absolute slap in the face! Would not recommend them to anyone!