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EarthLink vs. WOW Internet Providers Compared

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EarthLink Vs WOW

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Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Jul. 27, 2023 / Updated Oct. 16, 2024

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EarthLink Vs WOW

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Plans starting at: $39.95

Popular Package: 5 Gigs

Download speeds up to: 5 Gbps

Connection Types: Fiber

Call today & find the best EarthLink internet deals
1-844-534-0561

Plans starting at: $25

Popular Package: Fiber 5 Gig

Download speeds up to: 5 Gbps

Connection Types: Fiber & Cable

Call today & find the best WOW internet deals
1-833-864-0259

EarthLink Staff rating

3.5

Earthlink is known for great customer service but higher initial prices

Earthlink’s chief difference from most other national ISPs is that Earthlink is a third-party seller. In other words, Earthlink is partnering with other major internet companies who actually provide the technology for your internet service. Your service through Earthlink might come from AT&T, CenturyLink, Frontier, Verizon, or Viasat. That means your type of connection through Earthlink can vary from super-fast fiber internet all the way to slower satellite internet. You will know which type of internet connection you are purchasing when you sign up for service. Just as with any other provider, you will have an idea of your approximate speed and performance when you buy. The catch is, you will pay more because Earthlink doesn’t own the networks it uses. Why would you choose a service that costs more? Well, Earthlink is known for very solid customer service in an industry that has historically struggled in that area [1]. And Earthlink offers service in less-populated areas without many other providers. That means there may be some places where Earthlink is one of your top options for internet speed or reliability.

PROS

Widespread coverage across the nation High ratings for customer service No data caps on fiber plans

Cons

As a 3rd party seller, tech outcomes will vary Prices are higher than most Plans vary significantly by region
Call today & find the best EarthLink internet deals
1-844-534-0561

WOW Staff rating

4.0

WOW! delivers fast, reliable internet with attractive pricing

WOW! (WideOpenWest) serves customers in 6 states—Michigan, Alabama, Tennessee, South Carolina, Georgia, and Florida [1]—and is the smallest cable internet provider on our list [2]. WOW! serves over 2 million residential, business, and wholesale consumer subscribers, which is still a smaller base compared to industry cable internet giants like Xfinity and Spectrum [3]. Notably,  it serves 470,400 high-speed data subscribers as of December 31, 2024 (down from 490,100 in 2023). But WOW! provides a model of good internet performance, operational success, and general customer satisfaction. In August 2025, WOW! (WideOpenWest) agreed to be acquired by DigitalBridge Group and Crestview Partners in a $1.5 billion transaction valued at $5.20 per share [4]. WOW! uses a hybrid fiber-coaxial (HFC) network, like the biggest national cable providers. WOW! also features very low introductory plan prices, far lower than most cable internet providers. Though prices will rise after the first year, you’ll still pay about $20 less for most WOW! plan speeds than you would with Spectrum or Xfinity.  And WOW! scores above average for customer satisfaction, too.

PROS

Best prices for cable service Good customer satisfaction Gigabit download speeds

Cons

Limited area of coverage Slower upload speeds
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EarthLink Pricing

3.0

Earthlink will charge you more initially, but prices even out by the second or third year

Many internet service providers will offer you a great promotional price for a year or two, but then raise prices much higher. Earthlink will not offer you initial promotional prices, so their plans may initially give you sticker shock. For initial prices, Earthlink will charge you more for every type of internet service: fiber, fixed wireless, or satellite. But in some cases, over the course of a few years, you may even end up saving a little money with Earthlink. Only a head-to-head comparison of specific providers in your area will tell you, so check out our price plan comparisons using your zip code.

Pricing will also vary significantly based on your internet connection type

The biggest difference between Earthlink plans is whether your chosen plan has a data cap. Earthlink Fiber internet won’t have data caps. Earthlink satellite internet and fixed wireless (4G LTE or 5G) will have data caps. If you have a plan with data caps, you may end up having to buy extra data at the end of the month. Because of these unpredictable charges, satellite pricing and fixed wireless pricing for Earthlink are less stable than for their other plans. But here’s an unusual benefit of Earthlink Wireless Home Internet. Most Earthlink plans require a one-year contract, but Earthlink’s Wireless Home Internet plans do not require a contract [2].
Call today & find the best EarthLink internet deals
1-844-534-0561

WOW Pricing

4.0

WOW’s prices are so low they’ll WOW you

If there’s any way that WOW! can claim to have truly earned its name, it’s with low pricing. The first-tier plan will give you 300 Mbps download speed for only $25 a month. That's on the very low end of cable ISP pricing. A lightning-fast, 5000 Mbps speed from WOW! will run you $185. This plan comes from their fiber internet offerings. WOW! has no data caps, contracts, or hidden fees. Additionally, they offer a price lock, so your monthly rate won't go up as long as you stay with the same speed plan.
Call today & find the best WOW internet deals
1-833-864-0259

EarthLink Reliability and Performance

3.5

Earthlink’s performance depends completely on the networks of major partners

One of Earthlink’s claims to fame is having “the largest network,” because Earthlink serves 90% of the United States [1]. The reality is that Earthlink does have a very large coverage area, but Earthlink does not own the networks in those areas. Differences between Earthlink’s partner networks will mean that your internet speed and performance will vary if you sign up with Earthlink. Just like Earthlink’s pricing, the quality of the service they can deliver depends on other providers. Most of the time, this works out fine because Earthlink partners with reputable ISPs. But Earthlink does not have control over your service, and that can be a disadvantage if something goes wrong. If you get Earthlink Fiber, you are probably going to be happy with your speed and reliability. Fiber is known for these advantages. Earthlink satellite or fixed wireless will often be too slow for real-timeactivities such as real-time gaming or videoconferencing. Reliability issues are going to be more likely with Earthlink’s satellite internet or Wireless Home Internet. Both satellite and wireless internet can be affected by weather. Fixed wireless can also slow down at peak times when thenetwork is congested with more traffic. Satellite internet tends to have high latency, which means a slight lag in the transmission of a signal. Latency is not noticeable for many internet activities but may affect real-time data transfer for gaming and videoconferencing.
Call today & find the best EarthLink internet deals
1-844-534-0561

WOW Reliability and Performance

4.0

WOW! cable delivers gigabit downloads but asymmetrical upload speeds; fiber offers symmetrical multi-gigabit service

WOW's hybrid fiber-coaxial (HFC) cable network delivers download speeds comparable to those of national cable providers such as Spectrum and Xfinity. Upload speeds on cable plans are capped at 50 Mbps regardless of download tier. This asymmetrical speed structure is standard for cable internet technology and sufficient for typical household activities, including streaming multiple 4K devices and online gaming.

WOW's cable plans provide adequate performance for households with average internet usage patterns. The highest tier plan offers top speeds on cable, supporting simultaneous streaming, video conferencing, and gaming across multiple devices. However, the 50 Mbps upload limitation presents constraints for specific use cases. Users who regularly upload large files (such as video content creators), operate cloud-based backup systems, or require symmetrical bandwidth for enterprise-grade applications will experience performance bottlenecks with cable service.

In select Greenfield expansion markets, WOW offers all-fiber service with symmetrical speeds up to 5,000 Mbps for both downloads and uploads. Fiber service is currently available within 5.7% of WOW's total coverage footprint [8], concentrated in newer markets including Central Florida, Hernando County (Florida), Greenville County (South Carolina), and select areas in Michigan and Alabama [9]. The symmetrical nature of fiber service eliminates the upload speed constraints present in cable plans, making fiber suitable for bandwidth-intensive applications, heavy content creation, and households with 10+ simultaneous high-bandwidth users.

Call today & find the best WOW internet deals
1-833-864-0259

EarthLink Equipment, Installation and Bonus Features

3.0

Earthlink’s installation fees and equipment fees vary

We can't give a score for any kind of consistent pricing or equipment fees because of Earthlink's 3rd party seller business model. Earthlink’s lower rating from us in this category results from the lack of simple, freely available information on pricing and fees on their website, as well as their higher prices for equipment and installation. This lack of transparency is one of the weaknesses of the telecom industry. We recommend that Earthlink, along with other internet providers, begin to be much more straightforward about which services are available across the United States and how much they cost in each area. Satellite equipment will cost you considerably more if you buy it upfront, which is typical of satellite. Earthlink will offer you the option to rent the equipment if that is more feasible. Satellite equipment will come from Viasat, Earthlink’s satellite internet partner. Because Viasat’s equipment fees are $12.99/month or $299.99 prepaid, consumers should estimate that Earthlink’s fees for Viasat equipment will be similar or slightly higher [3]. Earthlink’s bonus services include Easy Tech for unlimited tech support at $9.95 a month. Earthlink Guardian provides parental monitoring, Earthlink Protect gives security protection, and Earthlink Online Backup will protect you from data loss.
Call today & find the best EarthLink internet deals
1-844-534-0561

WOW Equipment, Installation and Bonus Features

4.0

Equipment rental fees are optional, self-installation is free for WOW!

All WOW! plans come with a free self-installation kit. If, for any reason, you’re not comfortable with self-installation, you can get pro installation for $50. WOW! now offers a free WiFi modem with your plan. You also have the option to supply your own equipment--just make sure you check with WOW! to be sure your router has compatible specs.
Call today & find the best WOW internet deals
1-833-864-0259

EarthLink Experience & Support

4.5

Earthlink is known above all for superior customer service

When you research Earthlink online, you will see that Earthlink survives on its customer service. The company gets good, solid ratings for customer service, where many ISPs fall far short. That means that if you call Earthlink, odds are that you will be satisfied with what they do for you. There are just a couple of caveats to that recommendation. First, some customers report that their customer service has been routed to Earthlink’s partner providers, which removes the whole point of having Earthlink service if you’re seeking their brand of better customer service. Second, Earthlink acknowledged beginning to “reshore” its service in September 2021, which implicitly reveals that the company had offshored its customer service [4]. Offshoring customer service to foreign countries is not only potentially frustrating for the customer, but worse for U.S. workers. Many internet providers now base their customer service in the United States, and we hope Earthlink will be sure to provide its own customer support from within the country.
Call today & find the best EarthLink internet deals
1-844-534-0561

WOW Experience & Support

4.0

WOW! maintains above-average customer satisfaction despite declining subscriber base

WOW scored 733 out of 1,000 in J.D. Power's North Central region study [10] and outperformed larger ISPs including Cox in the 2023 U.S. Residential Internet Service Provider Satisfaction Study [11]. This positions WOW above the cable industry average of 68 out of 100 on the ACSI scale [12], though below top fiber providers like AT&T Fiber (80) and Verizon Fios (77) [13].

Despite these satisfaction ratings, WOW's subscriber base declined 5% year-over-year from 490,100 to 470,400 as of December 2024, with revenue decreasing 8.1% to $630.9 million. These declines reflect competitive pressure from expanding fiber networks and 5G wireless alternatives rather than service quality issues.

WOW provides 24/7 telephone support and online chat daily from 7:00 AM to 11:45 PM EST [14], plus an online account management portal, and has been named a "Best & Brightest Company to Work For in the Nation" 12 times, including 8 consecutive years as of 2025.

Ultimately, WOW's regional focus enables more personalized service than national cable giants.

Call today & find the best WOW internet deals
1-833-864-0259

EarthLink FAQ's

To order or learn more, call the number on this page or visit EarthlinkDeals.com.
Earthlink provides a variety of internet technologies in different regions. Earthlink’s offerings include fiber and DSL connections, with fiber providing much higher speeds than DSL. Earthlink is a third-party provider, which means they are using infrastructure owned by other companies to manage your internet service. The infrastructure they use varies from location to location.
If you have any inquiries or need assistance, you can easily contact Earthlink's customer service. They offer multiple channels of support, including phone, email, and online chat on their website. Their dedicated team is ready to help you with any concerns you may have. Earthlink is known for having one of the best customer support systems in the industry.
No, Earthlink does not impose data caps on their fiber and DSL internet plans. You can enjoy unlimited data usage without worrying about additional charges or restrictions on your internet usage.
Earthlink’s installation fee will vary based on your internet type. The fee is often between $40 and $80, which is lower than some competitors’ fees.
To check the availability of Earthlink internet in your area, simply enter your zip code here at CompareInternet.com. You can find out if Earthlink services are accessible in your location and determine the best internet plan for your needs. Because Earthlink uses the infrastructure of other ISPs, they have wide availability in 48 states.
Yes, Earthlink will support your home Wi-Fi. Earthlink supplies a Wi-Fi modem combo that will ensure compatibility.
Call today & find the best EarthLink internet deals
1-844-534-0561

WOW FAQ's

WOW! does not provide a static IP address for your home internet account. But WOW! does offer home business accounts that can provide you with a static IP address.
WOW! offers security on a network level, which means you don’t have to manage it yourself. Network Security helps guard your internet connection against phishing, viruses and malware.
WOW! Internet and WOW! Whole-Home Wi-Fi can be self-installed.
Yes, you can. As long as a technician has completed the outside installation or there is an existing WOW! connection, you will be able to install and activate service using your own modem.
Take our internet speed test to find your actual upload and download speed.
The eero devices that support your Whole-Home Wi-Fi provide up to 1500 square feet of coverage per device.
Call today & find the best WOW internet deals
1-833-864-0259

EarthLink Accolades

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1-844-534-0561

WOW Accolades

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EarthLink Internet Plans

PlanService TypeDownload SpeedMonthly Price
5 GigsFiber InternetUp to 5,000 Mbps Only $189.95
*Offers and availability may vary by location and are subject to change.
2 GigFiber InternetUp to 2,000 Mbps Only $129.95
*Offers and availability may vary by location and are subject to change.
1 GigFiber InternetUp to 1,000 Mbps Only $79.95
*Offers and availability may vary by location and are subject to change.
300 MbpsFiber InternetUp to 300 Mbps Only $49.95
*Offers and availability may vary by location and are subject to change.
100 MbpsFiber InternetUp to 100 Mbps Only $39.95
*Offers and availability may vary by location and are subject to change.
500 MbpsFiber InternetUp to 500 Mbps Only $64.95
*Offers and availability may vary by location and are subject to change.
Call today & find the best EarthLink internet deals
1-844-534-0561

WOW Internet Plans

PlanService TypeDownload SpeedMonthly Price
Visa $300 Rewards Card
Fiber 5 GigFiber InternetUp to 5,000 Mbps Only $185
*Offers and availability may vary by location and are subject to change. Read more
Visa $300 Rewards Card
Fiber 3 GigFiber InternetUp to 3,000 Mbps Only $100
*Offers and availability may vary by location and are subject to change. Read more
Internet 1 GigCable InternetUp to 1,000 Mbps Only $50
*Offers and availability may vary by location and are subject to change. Read more
Internet 600Cable InternetUp to 600 Mbps Only $30
*Offers and availability may vary by location and are subject to change. Read more
Internet 300Cable InternetUp to 300 Mbps Only $25
*Offers and availability may vary by location and are subject to change. Read more
Call today & find the best WOW internet deals
1-833-864-0259

EarthLink Customers Review

3.0
Pricing
3.0
3.5
Reliability & Performance
3.5
3.0
Equipment, Installation & Features
3.0
4.5
Customer Experience & Support
4.5
3.5
Overall Rating
3.5
Wes L
3.0
from Elk Grove, CA on November 2025
I ordered Earthlink Fiber service on Oct 27th 2025, with an installation date confirmed for Nov 7th 2025 from 1-5 PM. I stayed home from work waiting for the technician. I received no contact for that span of time. I contacted Earthlink via Web Text Chat on Nov 8th 2025, but got no response. I did not have time to contact them again until Nov 14th 2025. I again tried the Texting Chat and got a very delayed response. I then called the phone number 866.383.3080 on their website and finally got a response. I asked to cancel my service because of nearly complete lack of communication. ( on Nov 12th 2025 they did send a reschedule of my installation). I was told by the Retention department that there was some issue with the installation on the Nov 7th 2025, but they did not communicate this to me at all until Nov 12th 2025. And then rather than ask me when I would be available, they assigned Nov 29th 2025 (which is literally in the middle of the Thanksgiving Holiday Weekend). Earthlink clearly does not have good communication between technicians, customer service, and customers, which is ironic for a company whose product is communication technology. And they are not aware of US American Holidays. To me this says that Earthlink is not competent and I do not want to have to endure this throughout the use of their service. Fortunately they have demonstrated that they do not want my money, before I had to suffer from their poor performance. ---WJL
Lamoyne Westerbeck
4.8
from Farmington, IA on September 2025
Service fine not enough and no money in when they get payment have to do without till payment made and no prorated price for service or extension from when payment made
Kathy H
3.5
from Vincennes, IN on August 2025
Earthlink is a good company, but they keep raising their price all the time it's too e pensive now.
Rebecca
1.0
from Franklin, OH on August 2025
Cannot get anyone help me install. Sending back
Mary Floyd
2.3
from Clarkston, GA on April 2025
Can not work laptop when television is on. No reception reception
Call today & find the best EarthLink internet deals
1-844-534-0561

WOW Customers Review

4.0
Pricing
4.0
4.0
Reliability & Performance
4.0
4.0
Equipment, Installation & Features
4.0
4.0
Customer Experience & Support
4.0
4.0
Overall Rating
4.0
ROMARIO M
1.3
on January 2026
SU INTERNET SE CAE LA VELOCIDAD CONSTANTEMENTE, DURANTE CUALQUIER HORARIO, NO SE CUMPLE LO QUE DICE QUE GARANTIZA EL 70% DE LA VELOCIDAD Y EL APLICATIVO DGO IIGUAL DE TERRIBLE, EMPRESAS DE MAL SERVICIO. PESIMO
Ann Enghardt
4.0
from Warren, MI on August 2025
I pay $64 for internet per month. I would like the $30/month plan.
Vickie Eller
2.5
from Charlotte, MI on April 2025
Prices go up every month started at 50 then it went to 64.99 now it's at 83.99 I need different internet in my area
Jocelyn Peck
3.3
from Atlanta, GA on March 2022
Sonia Fry
2.8
from Warren, MI on January 2022
Call today & find the best WOW internet deals
1-833-864-0259