Cox vs. Xfinity Internet Providers Compared

I've had Cox since 1987. Years ago, it was moderately priced and customer service was excellent. It has progressively got worse and worse to the point that it has taken 3 months and endless hours to fix my current problem. The phone customer service staff don't know what they are doing - and won's ask for help. Cox doesn't check on their end to make sure they've done what they need to. For example, I recently had to upgrade equipment twice (their error) and they managed to disconnect my landline for almost three weeks because they didn't flip a switch. Then, a two-hour (and twice disconnected on their end) argument about obtaining credit for the time I didn't have phone service. This particular problem has happened at least three times in the past. The pricing is a shell game, as every time I call I get different explanations - and some differ. Be sure if you talk to them to threaten to leave and behold! you can get the new subscriber deals, and some others they seem to pull out of a hat. Service in my neighborhood (Benson) is unreliable, to the point that we neighbors call each other to see if *we* can identify the issue. Cox's first response is always that it is our personal equipment - and nothing on their end. It is ALWAYS on their end. Techs and customer service seldom completely know what they are doing. Now they are obviously contracting overseas so the people on the phone, while speaking English, have such heavy accents that neither of us can understand each other. Which adds to the confusion. If you are in Omaha and your area has access to fiber - go for it. In older parts of Omaha, like mine, where Cox was the only game in town for decades, their equipment and the cable is old and not upgraded unless it fails completely. It is above ground and subject to weather (rain, snow, cold, wind, fallen trees). We pay the same as West Omaha for questionable service. Do not rely on Cox for landline service. I finally had to get a cell phone so I can call Cox at least once a month when service is interrupted or fails. Their prices keep going up as they add services with fancy names but no real advantage to the customer, especially as they can't provide steady service. Most of us are okay with the speeds we have if only we could count on it! To add to the insult, they have now trained staff in some happy clappy reassuring customer service language to praise the customer for things like "being so smart to figure that out" and "you are being so patient." We are not dogs; we know they are desperately trying to salvage their ratings. It is insulting and patronizing. They give a one-minute thank you at the end of the call - wasting even more time after two hours mostly on hold with them. Really - just fix the service. Fast. Or cut the prices and be honest.

cost is too high

The service was spotty at times. No internet service for hours sometimes.

I love Cox. Never had a problem with it. Customer Service is top notch!

Love Netflix, not the price. we have sports packages but now they seem to be adding more 3rd party to watch the WNBA, Dodgers, just to name a few. I want our internet company to be more transparent.

I only use the internet I wish my bill could be lower than what it is now. Thank you.

You can not talk to a real person and my internet goes out everyday

Very disappointed in Xfinity’s pricing. I have been with them for over 10 years and now I am paying more money for less speed. Never again, especially that I bundled with my iPhone service which I totally now regret.

The price has gotten too far out of hand. Pricing packages force you into unwanted services. Customer service is lacking. They offered to reduce our cost for being loyal customers for so long, then without informing us, reduced our channel lineup. We are actively searching to replace them.

Absolute Trash! Bandwidth speeds on Speedtest.net are not nearly what I actually receive. Lags consistently, and I have all of the latest equipment for WiFi 7!