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Windstream vs. CenturyLink Internet Providers Compared

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Windstream Vs CenturyLink

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Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Jul. 27, 2023 / Updated Oct. 9, 2024

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Windstream Vs CenturyLink

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Plans starting at: $19.99

Popular Package: 2 Gig

Download speeds up to: 2 Gbps

Connection Types: Fiber & DSL

Call today & find the best Windstream internet deals
1-833-718-3922

Plans starting at: $50

Popular Package: CenturyLink internet - Up to 940Mbps.

Download speeds up to: 940 Mbps

Connection Types: Fiber & DSL

Call today & find the best CenturyLink internet deals
1-833-943-6858

Windstream Staff rating

4.2

Kinetic by Windstream offers fast, reliable fiber

Kinetic by Windstream currently serves about 1.2 million customers in 18 states [1]. Kinetic provides fiber internet with blazing-fast, symmetrical speeds that will equip you for anything you want to do online [2]. Kinetic’s fiber internet offerings regularly go to speeds  up to 2000 Mbps, which is far faster internet speed than most households need! In select areas, the speeds even rise to 8000 Mbps. Kinetic by Windstream also offers decent prices given the high speeds you will get from their fiber connection. Most customer reviews online indicate that users are pleased with their Kinetic fiber service.

PROS

Fast fiber at good prices No data caps, no contracts Kinetic is building out fiber infrastructure quickly

Cons

Fiber is less available in rural areas Extra fee for equipment rental Prices rise after promotional rates expire
Call today & find the best Windstream internet deals
1-833-718-3922

CenturyLink Staff rating

3.3

CenturyLink’s DSL internet has wide coverage but slower speeds

CenturyLink is a DSL internet provider owned by a parent company known as Lumen Technologies. Lumen is the seventh-largest ISP in the U.S., based on its combined internet service in both DSL and fiber. Lumen serves a total of about 3 million customers [1]. CenturyLink is the DSL brand owned by Lumen. The fiber brand of Lumen is now known as Quantum Fiber. This review will focus on the CenturyLink DSL half of the Lumen brand. We will cover Quantum Fiber in a separate review, because the two brands provide very different technologies. If your only available internet is CenturyLink, your DSL connection is likely to be slower than if you have cable or fiber. DSL speed can vary widely depending on your neighborhood and even on the wiring in your home. But CenturyLink, like most DSL companies, will charge you the same price for a slow 10 Mbps download speed as for 100 Mbps download speed. It’s luck of the draw, with no price break for slower service. DSL customers just aren’t getting the same kind of value that fiber customers are getting. And that’s one probable reason that Lumen separated its two brands. Now, it should be easy to tell what you’re getting – mostly.  CenturyLink is DSL, and Quantum Fiber is all-fiber. On websites that still mix the two names, though, the speeds of each plan will often be a giveaway. CenturyLink sold half of its DSL network to Brightspeed in 2022. CenturyLink now has a very unusual coverage footprint: think of it as the Western half of the United States, minus California, plus Florida.

PROS

Consistent prices with no built-in price hikes No data caps for DSL plans DSL is sometimes faster than satellite or fixed wireless, depending on the location

Cons

DSL offers little speed for the money compared to fiber or cable DSL speeds vary widely and are sometimes below broadband speed Customer service gets poor reviews from many customers
Call today & find the best CenturyLink internet deals
1-833-943-6858

Windstream Pricing

4.0

Pricing is simple and transparent for fiber plans from Kinetic by Windstream

Kinetic’s fiber internet prices are posted clearly for the whole world to see on their website. As soon as you click through to the state you live in, you will see prices posted, and those prices are consistent across states. We appreciate this transparency in pricing, which is not common among internet providers. Kinetic by Windstream does not set data caps or require you to sign annual contracts for internet plans. That means you will not face unexpected overage charges or early termination fees. The first tier plan starts at 19.99 for 100. Kinetic’s monthly plan prices are not as low as those offered by some other fiber providers, but many customers will be willing to pay for these symmetrical fiber upload and download speeds. There is an equipment rental fee, but you may use your own router instead. You also have the option to purchase an additional advanced internet security plan, but the purchase is not required.
Call today & find the best Windstream internet deals
1-833-718-3922

CenturyLink Pricing

3.5

CenturyLink DSL charges high prices for widely varying speeds

DSL is not one of the faster internet technologies on the market. Usually, DSL customers sign up for their plans because there is no cable or fiber internet in their areas. And that can be a valid choice if DSL will give you better performance than satellite internet, though you have to evaluate that on a case-by-case basis. Many times, DSL plans are good options for customers in rural areas. CenturyLink plans are no exception to the general qualities of DSL. You will generally pay around $50 for your DSL package, whether you get 10 Mbps download speed or whether you are lucky enough to get 100 Mbps download speed (very unusual for DSL and true for only 28% of CenturyLink DSL customers) [2]. In better news, CenturyLink’s DSL plans are free of data caps. So, despite the fact that CenturyLink’s DSL prices are high for the speeds, at least you won’t have unexpected data overage charges.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Windstream Reliability and Performance

4.5

Windstream offers multigigabit fiber speeds

Fiber internet will give you the fastest and most reliable internet connection on the market, hands down. Windstream even has an 8 Gigabit (8000 Mbps) option available to over 400,000 households [3]. The question is, who exactly needs 8 Gigs of symmetrical internet speed? Right now, 8 Gigs is excessive speed for most residential internet users. 1 Gig will more than supply all the bandwidth that most homes need. Even very large households with multiple devices all streaming or gaming simultaneously don’t usually need more than 1 Gig, thanks to the symmetrical speeds of fiber internet. For now, then, 8 Gigs may not be a speed that gets a lot of takers. But in the future, as virtual reality (VR) and assisted reality (AR) become more common, that massive bandwidth may be more useful.
Call today & find the best Windstream internet deals
1-833-718-3922

CenturyLink Reliability and Performance

3.0

“But it was so fast in the ‘90s!” DSL shows its age in many locations

CenturyLink DSL uses one of the oldest internet technologies: copper cables originally designed as telephone wire. Only 65% of CenturyLink’s DSL achieves speeds over 25 Mbps, or what the FCC calls “high-speed” internet.  85% of the CenturyLink DSL network is above 10 Mbps. That means a good 15% of CenturyLink’s DSL customers have very slow connections below 10 Mbps [3]. If DSL gives you under 10 Mbps download speed and only 1 Mbps upload speed, you won’t be able to play real-time games online with any kind of reliability. You may also experience glitching if multiple people stream or videoconference at the same time. To be fair, some DSL connections will give you faster speeds. 28% of CenturyLink customers will get 100 Mbps download, and that speed will considerably improve your performance. But if you are considering ordering CenturyLink DSL, make sure you know what your other options are. You can test your actual speed here to see what kind of performance your current internet connection is giving you.

Call today & find the best CenturyLink internet deals
1-833-943-6858

Windstream Equipment, Installation and Bonus Features

4.2

Equipment fee is optional, installation is free

Kinetic charges about $10 a month to rent a Kinetic router, with free installation included. But you can also use your own router if you want to skip the fee. Just make sure that if you buy your own, though, the router is compatible. Be aware that ISPs also cannot provide tech support for customers’ personal routers. Kinetic also offers a Wi-Fi management tool for their own gateway that will allow you to change your settings without all the hassle of logging in to your router online. A Whole Home Wi-Fi tech installation comes free with all the fiber plans.
Call today & find the best Windstream internet deals
1-833-718-3922

CenturyLink Equipment, Installation and Bonus Features

3.5

Option to use your own modem/router or self-install your connection

With the CenturyLink DSL plan, there’s a $15 a month modem/router rental fee, which is on the high end of equipment fees. You can avoid the modem/router fee by buying your own. And that might not be a bad plan, given that you will make up the price of a typical modem/router in a year or less. You may have to pay for a professional installation, which is usually a one-time fee of $99. Fortunately, in many places you may also have the option to self-install for $15. It depends whether there is still a working CenturyLink DSL connection in your home.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Windstream Experience & Support

4.0

Kinetic by Windstream improves its customer experience

Kinetic scored just lower than average for customer satisfaction on the 2023 J.D. Power Residential Internet Service Provider Satisfaction Study [4]. However, the five-year trend for Windstream shows a general upward trend in customer reviews and scores. It’s not completely surprising that Kinetic by Windstream would rise rapidly in the ratings since they switched their technology to 100% fiber internet. In general, fiber providers rank highest in customer satisfaction. Kinetic by Windstream also offers all the usual amenities of a major ISP for customer service. Customers can chat online with a rep or call by phone for billing or technical support. Phone hours are open six days a week for billing support and seven days a week for tech support [5]. Overall, we recommend fiber internet from Kinetic by Windstream. This provider will give you a reliable, strong, and super-fast connection.
Call today & find the best Windstream internet deals
1-833-718-3922

CenturyLink Experience & Support

3.0

CenturyLink runs below average in some satisfaction rankings

CenturyLink’s customer satisfaction rankings vary widely by region on the J.D. Power survey [3]. In the North Central region, CenturyLink ranks above average. In the West, CenturyLink ranks slightly below average, and in the South, CenturyLink is second from last in customer satisfaction. The North Central and West regions where CenturyLink/Quantum Fiber rank higher are also the regions in which Quantum Fiber provides most of its fiber access. The South only includes one state with fiber internet coverage, which means most of that low customer satisfaction rating is based on CenturyLink’s DSL. The American Customer Satisfaction Index confirms that split in results by dividing “CenturyLink” specifically into fiber and DSL. Fiber ranks 16 points higher than the DSL service [4]. For CenturyLink and Quantum Fiber, these customer satisfaction rankings tell the story clearly. CenturyLink’s DSL service is not as likely to please you. However, be aware that there is a certain amount of online cross-marketing between the two companies. So, if CenturyLink says they are able to sell you “fiber” as they seem to imply on their homepage, all that means is that they’re going to send you to a Quantum Fiber plan if your address has fiber availability.

Call today & find the best CenturyLink internet deals
1-833-943-6858

Windstream FAQ's

To order or learn more, call the number on this page or visit WindstreamOffers.com.
You can get Kinetic fiber internet in 18 states: Alabama, Arkansas, Florida, Georgia, Iowa, Kentucky, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina and Texas.
No, Kinetic does not place data caps on their internet plans.
Yes, you can use your own router. Just check in advance with Windstream to be sure your specs are compatible with your planned service.
Windstream is a large company, and Kinetic is the brand for Windstream’s high-speed internet service. When you are talking about internet service, Windstream and Kinetic could describe “the same thing” because Kinetic is a Windstream brand.
Call today & find the best Windstream internet deals
1-833-718-3922

CenturyLink FAQ's

To order or learn more, call the number on this page or visit BuyCenturyLink.com.
CenturyLink internet is an affordable DSL home internet service that offers unlimited data. It allows you to work from home, shop online, connect multiple users and devices, and stream movies. There is no annual contract, and the service is available in various speed options.
Internet availability may vary depending on your location. To check if CenturyLink internet is available in your area, enter your zip code here at CompareInternet.com. We’ll give you a complete list of providers available in your area.
CenturyLink offers either professional installation or self-installation for your internet service. Professional installation will carry a higher one-time fee but will be guaranteed to fix any issues as soon as possible. Self-installation will be less expensive and not too complicated with their self-install kit.
Yes, CenturyLink allows you to connect multiple users and devices simultaneously. Whether it's for work, school, or entertainment purposes, you can connect and use multiple devices on the same internet connection. Fiber will give you higher speeds than DSL that may work better for multiple devices.
Yes, CenturyLink provides Wi-Fi service. With Wi-Fi, you can enjoy wireless connectivity in your home, allowing you to connect your devices without the need for wired connections. The maximum internet speed available for Wi-Fi may vary depending on your location and your internet plan.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Windstream Internet Plans

PlanService TypeDownload SpeedMonthly Price
$300 rewards card
2 GigFiber InternetUp to 2,000 Mbps Only $99.99
*Offers and availability may vary by location and are subject to change.
$300 rewards card
1 GigFiber InternetUp to 1,000 Mbps Only $39.99
*Offers and availability may vary by location and are subject to change.
$200 rewards card
300 MbpsFiber InternetUp to 300 Mbps Only $39.99
*Offers and availability may vary by location and are subject to change.
High Speed InternetDSL InternetUp to 100 Mbps Only $19.99
*Offers and availability may vary by location and are subject to change.
Call today & find the best Windstream internet deals
1-833-718-3922

CenturyLink Internet Plans

PlanService TypeDownload SpeedMonthly Price
Free Installation! WiFi equipment provided.
CenturyLink Internet - Up To 940Mbps.Fiber InternetUp to 940 Mbps Only $75
*Offers and availability may vary by location and are subject to change.
CenturyLink Internet - Up To 500Mbps.Fiber InternetUp to 500 Mbps Only $50
*Offers and availability may vary by location and are subject to change.
CenturyLink Internet - Up To 100Mbps.DSL InternetUp to 100 Mbps Only $55
*Offers and availability may vary by location and are subject to change.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Windstream Customers Review

4.0
Pricing
4.0
4.5
Reliability & Performance
4.5
4.2
Equipment, Installation & Features
4.2
4.0
Customer Experience & Support
4.0
4.2
Overall Rating
4.2
Paula Queen
3.3
from Irvona, PA on June 2025
+ 5
Glenda Chapman
1.8
from Versailles, KY on May 2025
I'm sick of the price gauging of every little thing including paper bill at $2 we practically have shoddy service and don't even have phone service only internet for $134.00. they wont even offer internet without phone but they will knock off 5 or 10 dollars for no long distance service. but tack on the service fees for that and you'll end up with $150 bill. I'm thoroughly disgusted with them after 30 years of the only rural service available and we have to have it for other services that need internet. I feel like a hostage.
James Chester
3.0
from Dawson, GA on March 2025
Price went from 29.99 to 102.00
FRANCES DiBenedetto
2.0
from Bloomingdale, OH on March 2025
The price here is NOT what I am billed. I pay $98.91/month.
Beverly Day
1.0
from Lexington, KY on February 2025
Horrible service, horrible connection, horrible prices, horrible customer service! Will be cancelling asap! A rip off!
Call today & find the best Windstream internet deals
1-833-718-3922

CenturyLink Customers Review

3.5
Pricing
3.5
3.0
Reliability & Performance
3.0
3.5
Equipment, Installation & Features
3.5
3.0
Customer Experience & Support
3.0
3.3
Overall Rating
3.3
Sharon Tillman
3.5
from Loveland, CO on August 2025
They are saying we have to switch to Quantum Fiber which cost more and we aren't happy about that.
Presiliano P
1.5
from Albuquerque, NM on June 2025
Need faster internet and a lower price
Debbie B
2.0
from Rush City, MN on May 2025
They stated $65 lifetime monthly payment to me and all my neighbors when we all signed up at the same time 4 yrs ago. We have all had an increase to $80. Every time I talked to them I never get any resolution. Yesterday I talked with a supervisor and he was no help regarding a balance due on my account that I was never aware of. I pay my $80 every month on auto pay. I am now searching for another internet service. The customer service for a very good customer is horrible. I was told several times they were unable to assist in clearing up mistakes in a late payment fee that I didn't owe. I am going back to receiving a paper bill so I can keep track of what they are applying to my account.
Private Private
1.5
from Denver, CO on May 2025
Looking for better
Billy Merter
1.0
from Reyno, AR on April 2025
T
Call today & find the best CenturyLink internet deals
1-833-943-6858