vs. Quantum Fiber Internet Providers Compared

Kinetic offers fast, reliable fiber internet

Kinetic, formerly known as Windstream, currently serves about 1.2 million customers in 18 states [1]. Kinetic provides fiber internet with blazing-fast, symmetrical speeds that will equip you for anything you want to do online [2]. Kinetic’s fiber internet offerings regularly go to speeds  up to Mbps, which is far faster internet speed than most households need! In select areas, the speeds even rise to 8000 Mbps. Kinetic also offers decent prices given the high speeds you will get from their fiber connection. Most customer reviews online indicate that users are pleased with their Kinetic fiber service.

Pricing is simple and transparent for fiber plans from Kinetic

Kinetic’s fiber internet prices are posted clearly for the whole world to see on their website. As soon as you click through to the state you live in, you will see prices posted, and those prices are consistent across states. We appreciate this transparency in pricing, which is not common among internet providers. Kinetic does not set data caps or require you to sign annual contracts for internet plans. That means you will not face unexpected overage charges or early termination fees. The first tier plan starts at for . Kinetic’s monthly plan prices are not as low as those offered by some other fiber providers, but many customers will be willing to pay for these symmetrical fiber upload and download speeds. There is an equipment rental fee, but you may use your own router instead. You also have the option to purchase an additional advanced internet security plan, but the purchase is not required.

Great prices and a Price-for-Life Guarantee.

Quantum Fiber offers straightforward pricing that includes an autopay discount. Monthly costs are approximately $5 higher if you don't enroll in automatic payments. In most markets, the two primary plans available are the 500 Mbps and 1,000 Mbps (1 Gig) tiers. Multi-gigabit options—including 2 Gig, 3 Gig, and 8 Gig plans—are available in select areas. A handful of markets, including Ocala and Orlando, Florida, as well as Portland, Oregon, and Vancouver, Washington, offer a budget-friendly 200 Mbps plan for $45 monthly [7].

Plan	Download Speed	Upload Speed	Monthly Price
Up to 200 Mbps	200 Mbps	200 Mbps	$30-$45*
Up to 500 Mbps	500 Mbps	500 Mbps	$50
Up to 940 Mbps	940 Mbps	940 Mbps	$75
Up to 2 Gbps	2,000 Mbps	2,000 Mbps	$95
Up to 3 Gbps	3,000 Mbps	3,000 Mbps	$100
Up to 8 Gbps	8,000 Mbps	3,000 Mbps**	$165

*Pricing varies by market **Note: The 8 Gig plan offers asymmetrical speeds with upload capped at 3,000 Mbps  All plans include free equipment rental during an initial period, unlimited data, and no contracts [2].

Value Analysis

When evaluating internet plans, the cost per megabit provides insight into true value. Quantum Fiber's entry-level 500 Mbps plan at $50 monthly translates to 10 cents per Mbps—a competitive rate for fiber service. This pricing structure positions Quantum Fiber favorably against cable providers that may advertise lower starting prices but dramatically increase rates after promotional periods expire.

Fees and the Price-for-Life Guarantee

Quantum Fiber’s price-for-life guarantee permanently locks in your plan rate—a fantastic deal. Unlike most cable internet providers that raise prices after the promotional period of one or two years, Quantum Fiber maintains your original rate indefinitely. If you sign up for the 500 Mbps plan at $50 a month, that rate remains frozen even if the same plan later costs new customers $65 [2]. This guarantee applies specifically to your base service rate. Three potential cost increases are still possible:

1. Equipment rental fees: Quantum Fiber provides free equipment during an "initial period," but this timeframe is not clearly defined. After this period ends, rental fees may apply. You can drop these fees altogether by using your own compatible router.
2. Installation costs: Professional installation is currently free, though Quantum Fiber states this "could change in the future," and additional products or services might incur extra installation costs.
3. Taxes and miscellaneous fees: Local and state taxes or regulatory fees may increase over time, independent of Quantum Fiber's control.

No Data Caps or Contracts

All Quantum Fiber plans include unlimited data, allowing unrestricted internet use within the acceptable use policy without overage fees or speed throttling. The absence of contracts means you can cancel or modify service anytime without early termination fees.

Kinetic offers multigigabit fiber speeds

Fiber internet will give you the fastest and most reliable internet connection on the market, hands down. Kinetic even has an 8 Gigabit (8000 Mbps) option available to over 400,000 households [3]. The question is, who exactly needs 8 Gigs of symmetrical internet speed? Right now, 8 Gigs is excessive speed for most residential internet users. 1 Gig will more than supply all the bandwidth that most homes need. Even very large households with multiple devices all streaming or gaming simultaneously don’t usually need more than 1 Gig, thanks to the symmetrical speeds of fiber internet. For now, then, 8 Gigs may not be a speed that gets a lot of takers. But in the future, as virtual reality (VR) and assisted reality (AR) become more common, that massive bandwidth may be more useful.

Symmetrical upload and download speeds and superior reliability during peak usage times.

Quantum Fiber utilizes fiber-optic technology, which provides two key advantages over cable and DSL: symmetrical upload and download speeds, and superior reliability during peak usage times. Symmetrical speeds mean your upload capacity matches your download speed. On the 500 Mbps plan, for instance, you receive 500 Mbps in both directions. This proves valuable for video conferencing, uploading large files, livestreaming, and cloud backups—activities that require only modest upload speeds (typically 10 Mbps or less) but benefit from having bandwidth headroom available.

Fiber-to-the-Home vs. Fiber-to-the-Curb

In most installations, Quantum Fiber deploys Fiber-to-the-Home (FTTH), where fiber-optic cable runs directly to your residence. This provides the fastest possible speeds with full symmetrical performance. However, in some cases, Quantum Fiber may install Fiber-to-the-Curb (FTTC), where the final connection to your home uses coaxial cable. Even a short coaxial cable segment will reduce upload speeds compared to pure fiber. If you receive an FTTC connection, your download speeds may remain at advertised levels, but uploads will be slower than the symmetrical speeds typical of FTTH. Before installation, confirm which connection type your location will receive.

Performance Capacity

A gigabit fiber plan from Quantum Fiber supports about 10 devices at once, engaging in high-bandwidth activities (like 4K streaming and online gaming) while maintaining a smooth performance. The combination of low latency, high bandwidth, and consistent speeds makes fiber particularly well-suited for households with multiple heavy internet users.

Equipment fee is optional, installation is free

Kinetic charges about $10 a month to rent a Kinetic router, with free installation included. But you can also use your own router if you want to skip the fee. Just make sure that if you buy your own, though, the router is compatible. Be aware that ISPs also cannot provide tech support for customers’ personal routers. Kinetic also offers a Wi-Fi management tool for their own gateway that will allow you to change your settings without all the hassle of logging in to your router online. A Whole Home Wi-Fi tech installation comes free with all the fiber plans.

Get free use of a  360 Wi-Fi mesh router or use your own router

Quantum Fiber provides its 360 Wi-Fi equipment at no additional cost during an initial period. This system includes a SmartNID ONT device and up to four mesh Wi-Fi pods. The number of Wi-Fi pods will be determined by your installation technician based on your home's size. Most equipment has Wi-Fi 6 connectivity, but Wi-Fi 7 is available in select areas. The mesh network architecture offers better coverage than traditional single-router setups. This is beneficial for larger homes or properties with thick walls that impede wireless signals. The 360 Wi-Fi system creates whole-home connectivity by placing pods throughout your space, eliminating dead zones and ensuring seamless handoff as you move between areas. This setup supports the high device counts and bandwidth demands typical of modern households.

Professional Installation

Quantum Fiber currently provides free professional installation. The company has noted this "could change in the future," and customers requiring additional products or services may incur extra installation costs. Professional installation ensures proper fiber-optic connection, optimal equipment placement for your home's layout, and immediate resolution of any technical issues. The installation process:

• Running fiber-optic cable to your home (FTTH) or to the curb (FTTC)
• Installing the SmartNID ONT
• Positioning mesh Wi-Fi pods throughout the home
• Testing connection speeds and performance
• Explaining system features and troubleshooting resources

Kinetic improves its customer experience

Kinetic scored just lower than average for customer satisfaction on the 2023 J.D. Power Residential Internet Service Provider Satisfaction Study [4]. However, the five-year trend for Kinetic shows a general upward trend in customer reviews and scores. It’s not completely surprising that Kinetic would rise rapidly in the ratings since they switched their technology to 100% fiber internet. In general, fiber providers rank highest in customer satisfaction. Kinetic also offers all the usual amenities of a major ISP for customer service. Customers can chat online with a rep or call by phone for billing or technical support. Phone hours are open six days a week for billing support and seven days a week for tech support [5]. Overall, we recommend fiber internet from Kinetic. This provider will give you a reliable, strong, and super-fast connection.

Quantum Fiber ratings often skewed by CenturyLink

According to the 2025 American Customer Satisfaction Index (ACSI) report, Quantum Fiber scored 71 out of 100 points—a 7% decline from the previous year. This places Quantum Fiber four points below the fiber industry average of 75 [3]. The 2025 ACSI data also indicated overall fiber provider scores decreased by 1% year-over-year across the industry [3]. The J.D. Power 2024 U.S. Residential Internet Service Provider Satisfaction Study did not differentiate between Quantum Fiber and CenturyLink DSL, instead reporting combined results for Lumen Technologies. In the West, where Quantum Fiber has its strongest presence, Lumen Technologies ranked last with a score of 511 out of 1,000. This combined scoring methodology means CenturyLink's lower-performing DSL service likely impacted the overall rating. If you compare fiber and DSL services within the Lumen portfolio, the ACSI shows Quantum Fiber's fiber service scores 16 points higher than CenturyLink's DSL offerings [3]. This gap showcases that fiber customers report better experiences than DSL subscribers. The 7% satisfaction decline and below-average ACSI score suggest Quantum Fiber has customer experience downfalls regardless of its technical advantages. Issues affecting its customer experience ratings likely include installation delays, equipment problems, billing discrepancies, and customer service responsiveness. Despite the below-average satisfaction scores, Quantum Fiber remains a strong technical choice where available. The combination of fast symmetrical speeds, unlimited data, no contracts, competitive pricing, and the price-for-life guarantee creates genuine value.