Fidium Fiber vs. HughesNet Internet Providers Compared

Fidium Fiber offers good pricing and fast fiber.

Fidium Fiber launched as a residential fiber brand in late 2021 under parent company Consolidated Communications. In September 2025, Consolidated Communications completed a major transformation by uniting all its residential, business, and wholesale operations under the single Fidium brand [1,2], effectively retiring the Consolidated Communications name for customer-facing services. Fidium now represents all the company's fiber-based solutions nationwide and serves more than 75 percent of its broadband customers [2,3]. Available in more than 700 communities [2,3], Fidium currently operates in 8 states: California, Illinois, Maine, Minnesota, New Hampshire, Pennsylvania, Texas, and Vermont [1]. The company offers competitive pricing across all plans, with their lowest-priced residential plan starting at 100 Mbps and maximum speeds reaching 2000 Mbps. A Wi-Fi 6 gateway rental is included with monthly fees, and Fidium requires no contracts or data caps. The company has invested approximately $1.7 billion in fiber infrastructure since 2020 and earned recognition as one of the nation's top 10 fiber networks by route miles [2,3]. The company is on track to reach more than 80 percent of its footprint with fiber within the next few years [1,2]. This expansion strategy continues to prioritize underserved communities, particularly in rural areas where high-speed internet options have historically been limited, differentiating Fidium from providers that focus primarily on dense urban markets. The unified Fidium brand now encompasses three service lines: Fidium Fiber for residential customers, Fidium Business for commercial clients, and Fidium Wholesale for carrier and infrastructure providers. Searchlight Capital acquired the company in late 2024 and is undergoing a leadership transition, with current COO Gaurav Juneja set to become CEO in early 2026 [4].

Fidium Fiber’s pricing is simple, transparent, and matches other best deals.

Fidium Fiber offers competitive prices across the board, with no hidden fees. Understanding Fidium Fiber's pricing structure reveals significant advantages over traditional cable internet providers, who typically use promotional pricing that increases substantially after 12-24 months. The entry-level plan, currently starting at $30/month, offers 100 Mbps download and upload speeds. For families on tight budgets, this is one of the most affordable first-tier plan prices you'll find in the fiber industry. With those symmetrical speeds, you will get very good internet performance for activities like video conferencing. Fidium Fiber's 1 Gig plan, at $55 per month, translates to approximately 5.5 cents per Mbps—among the most competitive rates in the fiber industry. By comparison, entry-level fiber from providers like AT&T or Verizon typically ranges from 10-15 cents per Mbps. Best of all, you will get transparent, straightforward pricing from Fidium Fiber that is much easier to understand than the complex pricing of many other internet service providers (ISPs). Fidium Fiber requires no contracts, no bundling, and no data caps. That means you won't face bills with unexpected overage charges or early termination fees. This customer-friendly policy contrasts sharply with many traditional providers who lock customers into annual agreements with substantial penalty fees. You also won't have the usual $100 installation cost for new internet, as Fidium Fiber offers free professional installation. Fidium Fiber will include the use of a modem/router with your monthly plan price.

Hughesnet offers prices similar to Viasat, but often for slower speeds

Hughesnet offers its plans at rates that at first seem comparable to cable or fiber prices. The Hughesnet first-tier satellite internet plan starts at $49.99/month. But there are two catches. First, your initial rate is a promotional rate, and after the first six months, your prices will increase significantly for all plans. Second, you may only get an internet speed up to 50 Mbps download/5 Mbps upload, depending on your service area. This is not high-speed internet by the FCC’s definition [2]. And it is clearly not as fast as the 200-300 Mbps download speed you often get for $50-60/month from a cable or fiber internet plan.

Hughesnet uses soft data caps that may affect your internet speed

A drawback to Hughesnet plans is the use of soft data caps. When you order Hughesnet service, you don’t choose a speed level as you do with other internet types. Instead, you choose your data limit for the month, ranging from 100 GB to 200 GB. If you only surf the internet lightly and use email, you can stay within a 100 GB data limit pretty easily. But if you plan large file uploads, video streaming, or online gaming, the data usage can add up fast. Hughesnet does offer some solutions to help you work with their soft data caps. Their data tokens allow you to purchase extra data at the end of each month if you need more. Nonetheless, having soft data caps will affect how you use the internet. If you consistently need more data tokens, those extra charges may affect your monthly budget. Consider carefully whether you are likely to need more or less data than Hughesnet will allow you under each of their plans. Finally, Hughesnet requires a two-year contract. If you cancel your subscription early, you will pay an early termination fee prorated by the time still left in your contract.

Fidium Fiber brings the speed and reliability of fiber to new service areas.

Fidium Fiber offers symmetrical speeds ranging from 100 Mbps to 2000 Mbps, depending on your plan. That's great news if you live in a town that hasn't had fiber internet before. According to Federal Communications Commission data, Fidium Fiber currently reaches approximately 1.56 million fiber passings across more than 700 communities in eight states. The company plans to expand to 2 million passings by the end of 2027, with coverage concentrated in the Northeast—particularly Maine, New Hampshire, and Vermont. Secondary markets include Illinois, Minnesota, and Texas, while California, Pennsylvania, and other states have more limited availability. You can call our experts at 1-833-438-0953 to quickly discover if Fidium is available in your area. Fidium Fiber's symmetrical speed delivery represents a fundamental advantage over cable internet technology. The practical implications become apparent in real-world usage scenarios: home-based professionals uploading large files, families sharing content on social media, and households using cloud storage services experience dramatically improved performance with Fidium Fiber compared to cable alternatives. Network latency, a critical factor for gaming and video conferencing, benefits significantly from fiber-optic technology. Fidium Fiber connections typically deliver latency measurements under 10 milliseconds to nearby servers, compared to 15-30 milliseconds common with cable internet connections. This reduced latency creates noticeable improvements in online gaming responsiveness and video call quality. The dedicated nature of fiber connections provides another performance advantage. Cable internet systems share bandwidth among multiple households in a service area, potentially causing speed reductions during peak usage times. Fidium Fiber's infrastructure design maintains consistent speeds regardless of neighborhood usage patterns, ensuring reliable performance throughout the day. Peak hour performance stability makes Fidium Fiber particularly valuable for households with multiple users and devices. Some Fidium Fiber customers have said that they are not getting their promised speeds, but others report being very satisfied [7]. If you have any doubts, you can test your actual speed here to see what kind of performance your current internet connection is giving you.

A Hughesnet internet connection is slower than most other ISPs

The nature of satellite internet technology means that satellite internet has always been different from wired internet in three ways. 1) Slower speeds: Hughesnet’s maximum download speed right now (100 Mbps) is much slower than speeds for fiber and cable internet that can often reach Gigabit speeds (1000 Mbps and up). 2) Weather interference: Bad weather can sometimes cause temporary slowing or outage in a satellite signal. 3) Latency: The distance of a satellite from Earth causes latency, which is a slight delay in data transmission. Despite these drawbacks, satellite service can still give you a solid connection if you live in a rural or underserved area. In today’s digital world, high-speed internet may be your ticket to education, a job, and even medical care. Satellite internet can support high enough speeds to provide you with access to these opportunities. Hughesnet has attempted to address latency with their new Hughesnet Fusion plans, which launched in 2022. This hybrid technology uses a satellite connection but can also route signals through wireless towers when necessary. Hughesnet has not released data to prove lower latency yet. They claim that the latency is 100 ms on their FCC Broadband label. Customers online report higher latency for their Fusion service [3].

Free installation, free equipment loan with Fidium Fiber internet plans.

Several fiber ISPs will offer you good promotional prices and no contracts. They may even offer no data caps, as Fidium Fiber does. But very few ISPs also offer free installation for all their plans. The free installation for Fidium Fiber is a nice touch, meaning you don't have to invest upfront to get Fidium Fiber. Fidium Fiber's installation process demonstrates the company's commitment to professional service and customer convenience. The free professional installation (typically a $199 value) includes a comprehensive setup of fiber-optic infrastructure, extending from the street connection to a complete in-home network configuration. Professional technicians handle all aspects of the installation, including running fiber-optic cables to the optimal location within your home, installing the Optical Network Terminal (ONT) that converts light signals to electrical data, and configuring the Wi-Fi 6 Gateway for optimal coverage throughout your residence. Fidium Fiber will provide you with free use of a Wi-Fi 6 Gateway and a whole-home Attune Wi-Fi app, allowing you to control all your devices. The Wi-Fi 6 Gateway may have equipment rental fees depending on the plan (typically around $10/month for lower-tier plans, with some higher-speed plans including equipment at no additional cost). The gateway represents current-generation wireless technology that provides improved performance for homes with multiple connected devices, offering enhanced capacity for various connections, reduced latency, and better performance in environments with numerous smart home devices, tablets, smartphones, and computers. The Attune Wi-Fi app provides comprehensive network management capabilities that go beyond basic router administration. If you have smart home devices, the app will be especially useful. Users can monitor data usage patterns, set parental controls for specific devices, prioritize bandwidth for critical applications, and troubleshoot connection issues without requiring technical expertise. It's also convenient to have a network management app when you want to adjust your settings without logging into your router. Installation flexibility includes evening and weekend appointment availability, recognizing that many customers prefer installation times that don't interfere with work schedules. The commitment to next-day installation availability in many areas reflects Fidium Fiber's focus on customer convenience and quick service activation. For customers who prefer to use their existing networking equipment, Fidium Fiber accommodates personal router preferences while ensuring the fiber connection delivers optimal performance.

Hughesnet equipment requires initial investment or monthly rental fee

Buying satellite equipment can be expensive. The dish and gateway for Hughesnet Gen 5 plans costs around $350, while Hughesnet Fusion equipment is $450. If you don’t want to invest and would rather try out service first, you can rent the equipment for $15-20 a month. Buying the equipment outright will save you money if you end up using your service for more than 2 years. Hughesnet’s installation is often free, depending on your plan and current promotions. This is a nice bonus and ensures that a technician can get the best angle for your satellite dish. The technician will connect two of your devices in addition to setting up the antenna and modem/router.

Reviews are high for Fidium Fiber’s customer service and operations.

Fidium has grown substantially from its initial customer base of approximately 123,000 fiber broadband customers at the end of 2022 [8]. With about 1.56 million current fiber passings and plans to reach about 2 million by the end of 2027 [10], the company has demonstrated significant scaling capabilities in its buildout efforts. The customer service landscape has matured considerably since launch. Fidium has earned one of the industry's highest Net Promoter Scores [1,2], indicating the company has successfully addressed many of the operational growing pains typical of new fiber providers. Early customer complaints about installation delays, communication issues, and service inconsistencies have been resolved as the company refined its processes and expanded its workforce. The local technician model continues to differentiate Fidium from national providers, offering more personalized service and a deeper knowledge of regional infrastructure challenges. Customer service quality has become more consistent across markets as the company has standardized operations and increased staffing levels to meet growing demand. Beyond the continued absence of data caps and contracts, Fidium has expanded its customer-focused approach across all service lines. The company's operational improvements have resulted in more reliable installation schedules, improved communication with customers, and more consistent delivery of promised speeds, addressing the specific pain points that characterized early customer feedback. With funding opportunities through the Broadband Equity, Access, and Deployment program [10], Fidium is positioned to accelerate its rural expansion strategy while maintaining the service quality improvements that have driven its high customer satisfaction ratings.

Hughesnet customer satisfaction below average

Hughesnet has sometimes received low customer satisfaction ratings both in national surveys and in online reviews. It’s hard to know how much of that response is related to unrealistic customer expectations about satellite internet performance. Certainly, when Hughesnet gets online comments from unsatisfied customers, they tend to focus on internet performance. Meanwhile, remember that while satellite internet service has limitations, it can still provide high-speed internet access when your only alternative is slower DSL or no internet at all.