Plans starting at: $39.99
Popular Package: Viasat Unleashed
Download speeds up to: 150 Mbps
Connection Types: Satellite
Call today & find the best Viasat internet deals
1-833-440-3543
Plans starting at: $39.95
Popular Package: 5 Gigs
Download speeds up to: 5 Gbps
Connection Types: Fiber
Call today & find the best EarthLink internet deals
1-844-534-0561Viasat Staff rating
Viasat delivers nationwide satellite internet with improved speeds and flexible plans Viasat is one of the major U.S. satellite internet providers, competing primarily with HughesNet and Starlink [1]. The company's defining advantage is near-universal availability—if you have an unobstructed view of the southern sky, you can access Viasat service regardless of location [2]. This makes satellite internet essential for rural and remote areas where cable, fiber internet, and even DSL infrastructure doesn't reach. In March 2024, Viasat simplified its residential offerings by introducing Viasat Unleashed, a single-plan structure now available to 93% of customers [3]. This plan eliminates the confusing tier system that previously characterized satellite internet pricing. Unleashed offers unlimited high-speed data without contracts, download speeds up to 150 Mbps in select markets, and month-to-month service flexibility [4][5]. For budget-conscious customers, Viasat Essentials provides a lower-cost alternative with speeds ranging from 12-50 Mbps [6]. Viasat is actively expanding its satellite fleet through the ViaSat-3 constellation. The ViaSat-3 F2 satellite successfully launched on November 13, 2025, and is expected to enter commercial service in early 2026, adding more than 1 terabit per second of capacity over the Americas [7][8]. This follows the troubled launch of ViaSat-3 F1 in May 2023, which suffered an antenna deployment failure that reduced its capacity by more than 90% but still provides limited service for aviation and government customers [9][10]. Satellite internet does have inherent technological characteristics that distinguish it from terrestrial connections. Service costs more than cable or fiber, speeds remain slower than wired alternatives, and latency is significantly higher due to the 22,000+ mile distance signals must travel to geostationary satellites [11]. However, for homes and businesses in areas lacking infrastructure for cable or fiber, Viasat provides essential connectivity that enables streaming, remote work, online education, and staying connected to the digital world. Viasat satellite internet is available nationwide, covering all 50 states plus Washington D.C. and Puerto Rico [12]. The company estimates that 99% of U.S. households can access their service [13]. Unlike cable or fiber providers that require physical infrastructure buildout, satellite internet's primary installation requirement is an unobstructed view of the southern sky for the satellite dish. This extensive coverage makes Viasat particularly valuable in rural and remote areas where traditional wired internet providers haven't built infrastructure. Mountain communities, farms, ranches, and homes in sparsely populated regions often have Viasat as their only option for broadband-speed internet. The service also functions as a reliable backup solution for small businesses that need redundancy in case their primary cable or fiber connection fails. Geographic location does affect the specific speeds and pricing available to customers. Viasat's Unleashed plan offers speeds up to 150 Mbps, but actual maximum speeds vary by area depending on satellite coverage patterns and local network demand [14]. Customers need to enter their specific address on Viasat's website to determine which speed tiers and pricing options are available at their location. The physical installation process requires mounting a satellite dish with clear line-of-sight to Viasat's satellites positioned in geostationary orbit above the equator. Professional installation is mandatory—customers cannot self-install the equipment. Trees, buildings, or terrain features that block the southern sky view will prevent service, though technicians evaluate site feasibility before scheduling installation.
PROS
Wide coverage means 99% of U.S. households can get satellite internet Unlimited standard data Higher speeds than other satellite providers
Cons
Slower than fiber or cable internet Higher latency or “ping” Can experience temporary “rain fade” during heavy rain or snow
Cities with Viasat availability
29 Palms
9 Mile Point
Aaron
Aaronsburg
Abac
Abbeville
Abbot
Abbotsford
Abbott
Abbott Park
Abbottstown
Abbyville
Abell
Aber Prov Grd
Abercrombie
Aberdeen
Aberdeen Proving Ground
Abernant
Abernathy
Abie
Abilene
Abingdon
Abington
Abiquiu
Abita Springs
Abraham
Abraham Baldwin College
Abrams
Absaraka
Absarokee
Absecon
Academy
Call today & find the best Viasat internet deals
1-833-440-3543EarthLink Staff rating
Earthlink is known for great customer service but higher initial prices
Earthlink’s chief difference from most other national ISPs is that Earthlink is a third-party seller. In other words, Earthlink is partnering with other major internet companies who actually provide the technology for your internet service. Your service through Earthlink might come from AT&T, CenturyLink, Frontier, Verizon, or Viasat. That means your type of connection through Earthlink can vary from super-fast fiber internet all the way to slower satellite internet. You will know which type of internet connection you are purchasing when you sign up for service. Just as with any other provider, you will have an idea of your approximate speed and performance when you buy. The catch is, you will pay more because Earthlink doesn’t own the networks it uses. Why would you choose a service that costs more? Well, Earthlink is known for very solid customer service in an industry that has historically struggled in that area [1]. And Earthlink offers service in less-populated areas without many other providers. That means there may be some places where Earthlink is one of your top options for internet speed or reliability.PROS
Widespread coverage across the nation High ratings for customer service No data caps on fiber plans
Cons
As a 3rd party seller, tech outcomes will vary Prices are higher than most Plans vary significantly by region
Cities with EarthLink availability
Call today & find the best EarthLink internet deals
1-844-534-0561Viasat Pricing
Viasat offers simplified pricing with promotional discounts for new customers Viasat restructured its residential pricing in March 2024 to create a more straightforward plan structure. The company now primarily offers two options: Viasat Unleashed and Viasat Essentials. Viasat Unleashed is the company's flagship residential plan, available to approximately 93% of customers. Pricing ranges from $69.99 to $119.99 per month depending on geographic location, with speeds up to 150 Mbps in select markets. This plan operates month-to-month with no contract required, allowing customers to cancel anytime without early termination fees. Unleashed includes unlimited high-speed data, though customers trending toward exceeding 850GB in a 30-day period may experience reduced priority during network congestion, resulting in slower speeds. Viasat Essentials serves as the budget-friendly alternative, offering speeds ranging from 12 to 50 Mbps at a promotional price of $39.99 per month. Unlike Unleashed, Essentials requires a 12-month contract commitment. Customers who cancel early pay a $15 early termination fee for each remaining month on the contract. New customer promotions: Viasat currently (as of December 2025) offers new residential customers $30 per month off their first three months of service, reducing Essentials pricing to as low as $39.99/month initially. Customers must mention this promotional offer when ordering to receive the discount. Data management: While Viasat markets its plans as "unlimited data," there are practical usage considerations. The company defines "typical usage" as trending not to exceed 850GB in any 30-day period. Customers who regularly exceed this threshold may have their connection deprioritized during times of network congestion, similar to how cellular carriers manage heavy data users. However, Viasat does not charge overage fees or completely throttle speeds—deprioritization only occurs when the network experiences congestion. Viasat offers "Free Zone" hours during off-peak times when data usage doesn't count toward monthly totals, allowing customers to schedule large downloads or updates strategically.
Call today & find the best Viasat internet deals
1-833-440-3543EarthLink Pricing
Earthlink will charge you more initially, but prices even out by the second or third year
Many internet service providers will offer you a great promotional price for a year or two, but then raise prices much higher. Earthlink will not offer you initial promotional prices, so their plans may initially give you sticker shock. For initial prices, Earthlink will charge you more for every type of internet service: fiber, fixed wireless, or satellite. But in some cases, over the course of a few years, you may even end up saving a little money with Earthlink. Only a head-to-head comparison of specific providers in your area will tell you, so check out our price plan comparisons using your zip code.Pricing will also vary significantly based on your internet connection type
The biggest difference between Earthlink plans is whether your chosen plan has a data cap. Earthlink Fiber internet won’t have data caps. Earthlink satellite internet and fixed wireless (4G LTE or 5G) will have data caps. If you have a plan with data caps, you may end up having to buy extra data at the end of the month. Because of these unpredictable charges, satellite pricing and fixed wireless pricing for Earthlink are less stable than for their other plans. But here’s an unusual benefit of Earthlink Wireless Home Internet. Most Earthlink plans require a one-year contract, but Earthlink’s Wireless Home Internet plans do not require a contract [2].Call today & find the best EarthLink internet deals
1-844-534-0561Viasat Reliability and Performance
Satellite technology provides reliable connectivity with inherent speed and latency limitations Viasat delivers internet service via geostationary satellites orbiting approximately 22,000 miles above Earth's equator. This technology ultimately determines both the advantages and limitations of the service. Speed performance: Viasat advertises speeds up to 150 Mbps on its Unleashed plans in select markets, representing a significant improvement over the company's legacy offerings. However, actual speeds vary considerably by location and network conditions. Real-world testing shows Viasat's average download speeds hover around 2.82 Mbps to 5 Mbps in many areas—far below advertised maximums. Upload speeds remain asymmetrical and significantly slower than downloads across all Viasat plans, typically ranging from 3-5 Mbps. This asymmetry affects activities requiring substantial uploads, such as video conferencing, content creation, cloud backups, and sharing large files. Latency concerns: The most significant technical limitation of geostationary satellite internet is latency—the time delay for data to travel to the satellite and back. Viasat customers typically experience latency between 600-700 milliseconds. By comparison, cable and fiber connections deliver latency of 20-40 milliseconds. This high latency makes real-time applications challenging. Online gaming suffers from noticeable lag that puts satellite users at a disadvantage in competitive play. Video conferencing experiences delays that create awkward pauses in conversation. VoIP phone calls may have echo or timing issues. Websites and applications that require frequent back-and-forth communication feel sluggish compared to wired connections. Weather sensitivity: Satellite internet experiences "rain fade"—temporary signal degradation or complete interruption during heavy rain, snow, or thick cloud cover. This is a major limitation of the technology as precipitation absorbs and scatters the radio frequency signals traveling between the satellite dish and orbiting spacecraft. Service typically returns automatically once weather clears, but customers should expect periodic outages during severe weather events. Reliability advantages: Despite these limitations, satellite internet offers reliability benefits that terrestrial connections cannot match. The service continues functioning during disasters that damage ground-based infrastructure such as hurricanes, floods, or wildfires that destroy cable lines. This makes satellite internet valuable for emergency preparedness and explains why military and maritime operations rely on the technology.
Call today & find the best Viasat internet deals
1-833-440-3543EarthLink Reliability and Performance
Earthlink’s performance depends completely on the networks of major partners
One of Earthlink’s claims to fame is having “the largest network,” because Earthlink serves 90% of the United States [1]. The reality is that Earthlink does have a very large coverage area, but Earthlink does not own the networks in those areas. Differences between Earthlink’s partner networks will mean that your internet speed and performance will vary if you sign up with Earthlink. Just like Earthlink’s pricing, the quality of the service they can deliver depends on other providers. Most of the time, this works out fine because Earthlink partners with reputable ISPs. But Earthlink does not have control over your service, and that can be a disadvantage if something goes wrong. If you get Earthlink Fiber, you are probably going to be happy with your speed and reliability. Fiber is known for these advantages. Earthlink satellite or fixed wireless will often be too slow for real-timeactivities such as real-time gaming or videoconferencing. Reliability issues are going to be more likely with Earthlink’s satellite internet or Wireless Home Internet. Both satellite and wireless internet can be affected by weather. Fixed wireless can also slow down at peak times when thenetwork is congested with more traffic. Satellite internet tends to have high latency, which means a slight lag in the transmission of a signal. Latency is not noticeable for many internet activities but may affect real-time data transfer for gaming and videoconferencing.Call today & find the best EarthLink internet deals
1-844-534-0561Viasat Equipment, Installation and Bonus Features
Professional installation required with lease or purchase equipment options Viasat requires professional installation—customers cannot self-install the satellite dish and modem equipment. A certified technician visits the property to mount the dish, align it precisely with Viasat's satellites, run cabling into the home, and connect the WiFi modem. Installation process: Standard installation typically costs $99.99 as a one-time fee, though Viasat frequently waives this charge during promotional periods. The actual installation cost varies based on results from a soft credit check and the complexity of the installation site. Customers with qualifying credit may receive free installation, while non-standard installations requiring additional labor or materials may incur charges exceeding $100. The installation appointment usually takes several hours. The technician must find an optimal location for the satellite dish that provides unobstructed southern sky view, securely mount the dish, run coaxial cable from the dish to the modem location inside the home, install the modem, and conduct signal testing to ensure proper alignment. Equipment options: Viasat offers two payment structures for the required satellite dish and modem equipment. Customers can choose either a monthly lease at $15 per month or a one-time lifetime lease payment of $250. The lifetime lease option is basically prepayment for equipment use as long as the customer maintains Viasat service—it is not a purchase, and equipment must still be returned if service is canceled. Mathematically, the lifetime lease becomes cost-effective after approximately 17 months of service ($250 ÷ $15/month = 16.67 months). Customers planning to maintain Viasat service for multiple years save money with the upfront payment, while those uncertain about long-term commitment benefit from the monthly rental's flexibility. Equipment return requirements: When customers cancel Viasat service, they must return all company-owned equipment including the modem. However, the satellite dish itself typically remains mounted on the property—Viasat does not send technicians to remove dishes, and customers who want removal face a fee or must arrange removal themselves. Failure to return the modem and other returnable equipment results in unreturned equipment fees added to the final bill. Viasat provides instructions and return shipping materials for equipment return. Dish relocation: Customers who move to a new address while maintaining Viasat service can have their dish relocated for a $200 fee. This requires a new technician visit to properly mount and align the dish at the new location. Alternatively, customers can cancel service at one address and establish new service at another address, though this involves separate installation processes and fees. Optional protection plans: Viasat offers EasyCare service plans that cover technical support, service calls, and equipment protection. Multiple EasyCare tiers provide different levels of coverage, with promotional offers including the first three months free for EasyCare and EasyCare+, or reduced rates for EasyCare Premium during the first three months.
Call today & find the best Viasat internet deals
1-833-440-3543EarthLink Equipment, Installation and Bonus Features
Earthlink’s installation fees and equipment fees vary
We can't give a score for any kind of consistent pricing or equipment fees because of Earthlink's 3rd party seller business model. Earthlink’s lower rating from us in this category results from the lack of simple, freely available information on pricing and fees on their website, as well as their higher prices for equipment and installation. This lack of transparency is one of the weaknesses of the telecom industry. We recommend that Earthlink, along with other internet providers, begin to be much more straightforward about which services are available across the United States and how much they cost in each area. Satellite equipment will cost you considerably more if you buy it upfront, which is typical of satellite. Earthlink will offer you the option to rent the equipment if that is more feasible. Satellite equipment will come from Viasat, Earthlink’s satellite internet partner. Because Viasat’s equipment fees are $12.99/month or $299.99 prepaid, consumers should estimate that Earthlink’s fees for Viasat equipment will be similar or slightly higher [3]. Earthlink’s bonus services include Easy Tech for unlimited tech support at $9.95 a month. Earthlink Guardian provides parental monitoring, Earthlink Protect gives security protection, and Earthlink Online Backup will protect you from data loss.Call today & find the best EarthLink internet deals
1-844-534-0561Viasat Experience & Support
Mixed customer experiences reflect satellite internet's technological constraints Viasat does not appear in major national customer satisfaction surveys like J.D. Power, but multiple independent sources provide insight into customer experiences. The ratings paint a picture of divided opinions—satisfaction strongly correlates with customers' expectations and alternative options. The American Customer Satisfaction Index rates Viasat within the "All Others" category at 64 out of 100 [15]. For context, the best internet service providers score 73 out of 100, while the worst score 55 out of 100. Viasat's positioning below the industry average of 70 indicates systemic challenges, though it avoids falling into the bottom tier of ISP performance. What customers praise: Positive reviews consistently highlight several strengths. Customers in rural areas express appreciation for having internet access at all—many note that Viasat represents their only option for broadband speed. Installation technicians receive frequent compliments for professionalism, friendliness, and thoroughness during setup appointments. The service maintains reliability except during severe weather, and customers value 24/7 customer support availability for troubleshooting issues. Some customers report satisfactory speeds for their needs, particularly those with modest usage focused on email, web browsing, and occasional streaming. Long-time subscribers who remember the limitations of dial-up internet or earlier satellite services view Viasat's current speeds as substantial improvements. Common complaints: Negative reviews cluster around predictable issues inherent to satellite technology. Speeds frequently fall far short of advertised maximums, with customers reporting actual performance in the single-digit megabit range despite paying for plans marketed at 100-150 Mbps [16]. High latency makes online gaming frustrating or impossible, creates awkward delays in video calls, and causes general sluggishness when browsing websites. Data usage tracking generates significant frustration. Customers report reaching their soft 850GB cap quickly—sometimes within days—despite limited usage patterns. The company's data usage measurements don't always align with customer understanding of their activities, leading to disputes about whether deprioritization is justified. This issue particularly affects households with multiple users, gaming consoles, or 4K streaming habits. Billing problems appear frequently in customer feedback. Reviewers report being charged after cancellation, experiencing unexpected price increases, receiving conflicting information from different customer service representatives, and struggling to obtain refunds or credits [17]. Multiple customers describe discovering they had been charged for years after supposedly canceling service—a serious red flag regarding the company's billing and cancellation procedures [18]. The equipment return policy creates frustration, particularly the expectation that customers remove roof-mounted satellite dishes themselves or pay additional fees for removal. Elderly customers and those with mobility limitations find this requirement unreasonable and potentially dangerous. Weather interruptions: As expected with satellite technology, heavy rain or snow causes temporary service disruptions. While customers understand this limitation, the practical impact—losing internet during storms when they might most need it for weather updates or emergency communication—generates overall dissatisfaction. Customer service quality: Experiences with Viasat's support team vary widely. Some customers praise quick resolution times and helpful representatives, while others report long hold times, representatives who cannot resolve issues, and internal communication breakdowns where different departments provide conflicting information. Ultimately, customer satisfaction needs to be understood within the context that satellite internet serves areas lacking better alternatives. Customers with access to cable, fiber, or even quality 5G fixed wireless service generally choose those options over satellite. Viasat's customer base includes many people who reluctantly accept satellite's limitations because no other broadband option exists in their area. Compared to its direct satellite competitors, Viasat positions between HughesNet (generally viewed as slower and more restrictive) and Starlink (faster speeds and lower latency, but higher equipment costs). For rural customers evaluating satellite options, Viasat offers a middle ground with better performance than legacy satellite providers, more affordable equipment than Starlink, but technological limitations that prevent it from competing with terrestrial broadband.
Call today & find the best Viasat internet deals
1-833-440-3543EarthLink Experience & Support
Earthlink is known above all for superior customer service
When you research Earthlink online, you will see that Earthlink survives on its customer service. The company gets good, solid ratings for customer service, where many ISPs fall far short. That means that if you call Earthlink, odds are that you will be satisfied with what they do for you. There are just a couple of caveats to that recommendation. First, some customers report that their customer service has been routed to Earthlink’s partner providers, which removes the whole point of having Earthlink service if you’re seeking their brand of better customer service. Second, Earthlink acknowledged beginning to “reshore” its service in September 2021, which implicitly reveals that the company had offshored its customer service [4]. Offshoring customer service to foreign countries is not only potentially frustrating for the customer, but worse for U.S. workers. Many internet providers now base their customer service in the United States, and we hope Earthlink will be sure to provide its own customer support from within the country.Call today & find the best EarthLink internet deals
1-844-534-0561Viasat FAQ's
To order or learn more, call the number on this page or visit ViasatDeals.com.
Viasat internet uses a modem and dish system to transmit user requests to satellites, which then connect to a gateway station on the ground network.
Viasat internet covers all 50 states of the United States as well as Canada.
Viasat internet frequently offers faster speeds compared to DSL or LTE services.
Yes, Viasat’s data plans and speed will allow you to stream HD videos.
Viasat internet now includes unlimited high speed data for all plans.
Gaming is possible on Viasat internet, but performance may vary depending on the game and latency issues. Real-time games are not recommended due to their high data consumption and issues with latency.
Call today & find the best Viasat internet deals
1-833-440-3543EarthLink FAQ's
To order or learn more, call the number on this page or visit EarthlinkDeals.com.
Earthlink provides a variety of internet technologies in different regions. Earthlink’s offerings include fiber and DSL connections, with fiber providing much higher speeds than DSL. Earthlink is a third-party provider, which means they are using infrastructure owned by other companies to manage your internet service. The infrastructure they use varies from location to location.
If you have any inquiries or need assistance, you can easily contact Earthlink's customer service. They offer multiple channels of support, including phone, email, and online chat on their website. Their dedicated team is ready to help you with any concerns you may have. Earthlink is known for having one of the best customer support systems in the industry.
No, Earthlink does not impose data caps on their fiber and DSL internet plans. You can enjoy unlimited data usage without worrying about additional charges or restrictions on your internet usage.
Earthlink’s installation fee will vary based on your internet type. The fee is often between $40 and $80, which is lower than some competitors’ fees.
To check the availability of Earthlink internet in your area, simply enter your zip code here at CompareInternet.com. You can find out if Earthlink services are accessible in your location and determine the best internet plan for your needs. Because Earthlink uses the infrastructure of other ISPs, they have wide availability in 48 states.
Yes, Earthlink will support your home Wi-Fi. Earthlink supplies a Wi-Fi modem combo that will ensure compatibility.
Call today & find the best EarthLink internet deals
1-844-534-0561Viasat Sources
[1] Wikipedia. "Satellite Internet Access." [2] Viasat. "ViaSat-3: Ultra-high-capacity satellites." [3] Viasat. "Simplifying Residential Satellite Internet, Viasat Introduces Single Plan Aimed to Deliver a Consistent and Enhanced Home Internet Experience." [4] Viasat. "Unlimited High-Speed Home Internet - Plans & Pricing." [5] SatelliteInternet.com. "Viasat Internet Review: Plans, Pricing and Speeds." [6] BroadbandNow. "Best Viasat Internet Plans, Packages, Pricing & Deals for December 2025." [7] Viasat. "ViaSat-3 F2 Satellite Scheduled to Launch November 5, 2025." [8] Spaceflight Now. "ViaSat-3 F2 satellite arrives in Florida ahead of late October launch." [9] Wikipedia. "ViaSat-3.". [10] SpaceNews. "Viasat preparing to start services from hobbled ViaSat-3 satellite." [11] DishyCentral. "Viasat Internet Reviews: Why Starlink Is Better in 2025." [12] Reviews.org. "Viasat Internet Plans and Deals." [13] InternetAdvisor. "ViaSat Internet Plans & Pricing for 2024." [14] CableTV.com. "Viasat Review 2025: Plans, Prices, and More." [15] NetSpot. "Viasat Home Internet Review 2025." [16] Consumer Affairs. "Viasat Reviews: Written By Customers." [17] Allconnect. "Viasat Customer Reviews 2025." [18] Trustpilot. "Viasat Reviews."
Call today & find the best Viasat internet deals
1-833-440-3543EarthLink Sources
[1] Earthlink.net. "Internet Near Me."
[2] Earthlink.net. "Wireless Home Internet."
[3] Viasat.com. "Disclaimers."
[4]PR Newswire.com. "Earthlink Expands Customer Service Division."
Call today & find the best EarthLink internet deals
1-844-534-0561
Viasat Internet Plans
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1-833-440-3543EarthLink Internet Plans
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1-844-534-0561Viasat Customers Review
Pricing
3.5
Reliability & Performance
4.0
Equipment, Installation & Features
4.0
Customer Experience & Support
4.0
Overall Rating
3.9
Joyce H
from Marquez, TX on September 2025
I have had trouble with this service off & on since I’ve had it. Starts & stops all the time. Can’t watch a movie or even a show without interruptions. I can’t wait until my subscription is over. I am changing my internet provider.
Norma Kloepfer
from Dolan Springs, AZ on September 2025
The service is fine. I just feel I'm paying way to much for what I use. I'm on a pretty fixed income and $127 a month to watch a couple movies and play a match three game, is a bit too much.
Kyle P
from Grand Marsh, WI on April 2025
Internet is terrible for everything.
Regina F
from Inez, KY on March 2025
I love Viasat but the price I'm paying is ridiculous.
Shawn Pewitt
from Hartselle, AL on December 2024
Their customer service is a five star compared to Verizon that I would give a one and a half star.! After a negotiation of a $60 rebate it’s still $99 a month. 100% more than what I could get it for.! I use a couple cell phones and a 32 inch Roku TV and they tell me I’m running in the top 20% of usage and they keep slowing me down! I’m at 5 GB for 5 MB today and yesterday I was at 10??? But their service over the telephone is top-notch! There is no lies. There is only the attempt to help! I can’t get their apps to work on my cell phone very well so I can’t keep up with security. And they don’t offer a full security package in my area! They’re just stopped slowing it down I would overlook the price. That’s how bad the service is with those big T-Mobile and Verizon! Just horrible customer service.
Call today & find the best Viasat internet deals
1-833-440-3543EarthLink Customers Review
Pricing
3.0
Reliability & Performance
3.5
Equipment, Installation & Features
3.0
Customer Experience & Support
4.5
Overall Rating
3.5
Wes L
from Elk Grove, CA on November 2025
I ordered Earthlink Fiber service on Oct 27th 2025, with an installation date confirmed for Nov 7th 2025 from 1-5 PM. I stayed home from work waiting for the technician. I received no contact for that span of time. I contacted Earthlink via Web Text Chat on Nov 8th 2025, but got no response. I did not have time to contact them again until Nov 14th 2025. I again tried the Texting Chat and got a very delayed response. I then called the phone number 866.383.3080 on their website and finally got a response. I asked to cancel my service because of nearly complete lack of communication. ( on Nov 12th 2025 they did send a reschedule of my installation). I was told by the Retention department that there was some issue with the installation on the Nov 7th 2025, but they did not communicate this to me at all until Nov 12th 2025. And then rather than ask me when I would be available, they assigned Nov 29th 2025 (which is literally in the middle of the Thanksgiving Holiday Weekend). Earthlink clearly does not have good communication between technicians, customer service, and customers, which is ironic for a company whose product is communication technology. And they are not aware of US American Holidays. To me this says that Earthlink is not competent and I do not want to have to endure this throughout the use of their service. Fortunately they have demonstrated that they do not want my money, before I had to suffer from their poor performance. ---WJL
Lamoyne Westerbeck
from Farmington, IA on September 2025
Service fine not enough and no money in when they get payment have to do without till payment made and no prorated price for service or extension from when payment made
Kathy H
from Vincennes, IN on August 2025
Earthlink is a good company, but they keep raising their price all the time it's too e pensive now.
Rebecca
from Franklin, OH on August 2025
Cannot get anyone help me install. Sending back
Mary Floyd
from Clarkston, GA on April 2025
Can not work laptop when television is on. No reception reception
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1-844-534-0561
