Quantum Fiber vs. Optimum Internet Providers Compared

PSA. Do not work with Quantum Fiber it it is an option near you. I currently have CenturyLink ($65 for gigabit). I'm moving now, and I'm being forced to Quantum Fiber (Same company) instead. They jacked up their prices nearly 100% to $55 plus equipment rental for 500 down. It gets worse. I bite the bullet and get it because it's still cheaper than comcast bs. I schedule the install a week out before I'm officially moving (I work from home, internet is vital). 24 hours before the appointment they delay it with no explanation. 3 days later and 3 times contacting them, I have not been given a reschedule or explanation for the delay. This is the scummiest company I've ever encountered and it's not a contest. It has taken me hours to get to the point where one of their reps will actually cancel the account. It's all, 'oh would you like $25 bucks and no information'

If I could give 0 stars I would, they “chose” my backyard to install the main box in, destroyed a main sprinkler line, played the “blame game” about who broke it so nobody ever reimbursed us for fixing it, they are CONSTANTLY demanding access to my backyard to get to the box. My husband let one of their salesman talk him into getting their service (he didn’t realize they are directly tied to Century Link, so the box in the backyard IS there’s), the salesman outright lied to my husband stating that “no they wouldn’t need access to our backyard for installation and that the box isn’t “theirs” when in fact it is and the install went not only to that box, but they had to bury a line across my entire back yard, drill holes in my house, and had no regard to the plants they were stepping all over in my flowerbed while doing the work. I am currently looking for a different provider so I can cancel them and ship their stuff back. The service goes down no less than 3 times a day, the speed is worse than slow, their IT services provide nothing but excuses. We have had them less than a month and I refuse to stay, I guess you get what you pay for, although the price is low the quality is lower than low. If you are considering Quantum Fiber all I can say is RUN don’t walk away from them and go with absolutely any other provider.

Worst service ever. Their installation is a joke. They have no regard for a neighborhood,. They just barge in, take over, ruin yards, install overhead lines with no care, concern or common sense. Based on other reviews of how good their service is, and previous CenturyLink experience, I would never do business with Quantum.

Worse than Comcast and that's hard to do, we do not think there is much (Dumpy Trump) worse than this corp. Everything goes pretty much as expected until your hardware fails. then watch out. They will play every game in the book from no shows, but I knocked but no one answered, its a no show, CYA to get this. 19+ days no internet, finally the dog rats out the clown coming up the drive, and Quantum tell me I have to go to the house where their equipment is, and make an appointment with that homeowner for Quantum to appear for repair, I do not work for them also I have not the slightest idea which house (over there) he talking about, I do not know those folks. Also I do not make up this service persons schedule, I do not know his supervisor WHAT THE HELL????? Why can't he do this, because he F---- lazy and stupid. We quite, took shit off the wall and sent back, never to trust this crap corp again. Now we are back with Comcast and hating every minute of it. A city the size of Denver and the best they can offer are the two crappiest providers on the planet. We have tried there are just no good options. But Quantum is the worst.

When digging for their lines the were incompetent. They hit our underground utility and knocked the power out for several hours. The local power company had to send several trucks out to fix what they broke. When the power came back on one of my major appliances did not come back on. The foreman stated it was their fault and they would replace my appliance. After filing a claim the company decided they will not be responsible for their actions. This is not the first time they did this. It has happened in another local community. They lie and damage property. BEWARE!

Last dec.switched to fiber and was told there was no price increase. Went from under 200 to 282. Also they keep charging me for three tvs and I only have 2. Will not give me credit or change my bill.

This is the worst internet company that I have rented from. The price points are at best on par with their competitors, and at worst, grossly overcharged. But the most significant concern with Optimum is their piss-poor customer service. If you ever have an issue with coverage or billing, prepare to navigate a Kafkaesque labyrinth of sleepy phone representatives, with the personalities of a baked potato from Applebees and the reasoning capabilities of a beta Chatbot. Optimum served its purpose... for one year. When I moved, I temporarily disconnected my Wifi service, intending to renew it in the new location. The company rep assured me that I could keep the same equipment and plan in the next apartment... only to get there and have Optimum tell me that I needed to upgrade to fiber. Well, not wanting to deal with the 100 dollar install fee and 20 dollar monthly price hike, I decided to switch to Verizon (a great decision by the way—I cut my bill in half, and could install the wifi gateway myself). A new Odyssey of phone calls with Optimum's "retention" team began. Let me save you the trouble: they will offer you competitive counteroffers, gift cards, credits, and other perks, but read the fine print, because the good stuff expires long before the price lock that they promise. At one point, I nearly thought they wouldn't actually let me leave. In short, it's a load of dug, and this is the type of company that needs to swindle and lie in order to stay afloat. Please, save yourself the money and gray hairs. Look elsewhere.

Run around every time you try to talk to someone. Too much money for basic internet

They're not very willing to work with you on anything

Service is too expensive for just WI. Fi, i'm on the fixed income and low subsidy service does nothing but buffer all the time not worth the price