Mediacom Internet Definitive Buyers Guide

Interruptions and slow buffing a lot very expensive

Overpriced. Terrible customer service.

Overpriced,Television reception is intermittent at times! Box loses connection quite often. Increase rates all the time.They say because if fee"s but thats bunch of bull. No extra perks whatsoever.

I lived here before Mediacom installed the cable. I believe they had to replace the cable from the street connection to the house 3-4 times sense it was installed. They cut through my roof drain pipes the last time and never repaired them. Recently my service started dropping out in Oct/Nov 2025 intermittently with a rotating red circle on my TV screen and stalled the operation of what we were watching. On the first of these interruptions a Mediacom technician came and replaced my modem/WiFi telling me mine was obsolete. He took the one that he said was obsolete but that was mine and I had bought it from them about 2.5 years earlier and it was my property. The supposed better Modem/WiFi required two speed upgrades to work and my intermittent problems were not resolved. I continued to have drop out problems so I loaded a speedtest.net app in my phone and it was evident that there was a reception problem in our bedroom. I had installed a dual headset in our bedroom recently. I unplugged this headset and normal operation resumed. Now my bill had gone from 90 a month to 115 a month and after a year I was going to have to pay a rental fee on a modem/WiFi I never needed along with the increased present monthly increased billings. I only can estimate my billings as they have lost sink with the calendar and it also looks like I'm being charged for things I'm not aware of. In mid Dec 2025 I lost the signal in our first floor sun room and we had a rotating red circle and stalled TV service. I called and reported it, got technical phone support where they could reset the modem from their office and do other testing and determined there was no problem. Unfortunately nothing they did fixed anything and they said they'd have to have a technician come out the next day to see what's wrong. I also said that in my experience with this sort pf problem I was always told to unplug the power from the modem, wait a few minutes and restart the modem. I said I would do that next and after I did, it terminated my intermittent problem, and their useless phone troubleshooting. The technician came to visit the next morning and everything was working but my speed tests were poor based on the idea that I have a 1G service. My download speeds were at 100mbps and the upload speeds were about 1/2 of that. The technician called me from the street and I suggested he test the signal strength there. About 5 minutes later he was in the lower level of my home where the modem/WIFI is and my test speed were now at 500-700mbps. I asked him why and he did not know. I suggested that he probably cleared a bad connection at the street and he didn't think so. The modem/WiFi that was removed from my property in early October of 2025 had operated flawlessly for about 2.5 years and I did not have this new intermittent operation. I want "MY MODEM/WIFI" back. I want to get back to my $90 dollar a month bill. It is becoming very obvious to me that they have replaced a good device with a bad device and don't want to fix anything. If anyone fixed something here it was me with no Mediacom help. They tell me they can sell me all these different products to improve my service with their lousy rental unit. I feel like I'm walking around here with a screw in my stomach. I want to be reimbursed for all the price gouging resulted from this entire circus.

Internet keeps locking up with circle spinning. Already had technician over, equipment fine signal apparently next to nothing

I need internet service that doesn't go down several ti.es a month for hours at a time

Great prices and excellent customer service.

Mediacom is so expensive. I have to find a new cable and Internet provider

Just not happy with the overall performance.

Very accommodating to customer needs

I would give them a 3 with 10 being the highest possible. Their Tech they sent out was rude and very unprofessional....making it a point to sigh and moan load enough for me to hear him cause he was clearly getting aggravated cause he wanted to leave. NOW mind you this man was a couple hrs late showing up...even when he called and said he was ten min away it was still over half hr to 45 min before me made his presence.

It's good

This is the only internet company that service my area.

No other options in my area

Internet is okay, nothing spectacular.

Signal goes in and out even when connected wired

Cool

Prices are fairly high for the service, but overall we are pleased with the speed of our connection and how well it works. We rarely get disruptions.

its ok dont ose very often

Very good provider

Have had no problems. Occasional down time Is short and resolved quickly usually at night. Notifications of internet usage is greatly appreciated.

So yeah I had to do that to yeah you got so weird I don't know I don't know about 260 game I love to play and I'll let you play any games together yet.

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Fantastic service but you pay a small fortune for it. Fast and reliable but the cost of it is not worth it. I am looking for a new provider as we speak.

about average, nothing to be excited about. business as usual. price could be lower. but speed and reliabilty is ok. not much else to say.

The call in wait time was horrendous for me. I am not sure if there was only one person working or not but it was very stressful to see.

High price for ok service. Customer service is a joke with the only competition using satellite networks that fade in and out during inclement weather.