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Plans starting at: $29.99
Popular Package: Up to 8Gbps
Download speeds up to: 8 Gbps
Connection Types: Fiber
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1-833-970-4123
Brightspeed Staff rating
Brightspeed's large network offers customers a planned transition from DSL to fiber
Brightspeed is a newer ISP that began offering internet services to customers in October 2022. Brightspeed bought out many networks previously owned by CenturyLink (Lumen's ILEC business) for $7.5 billion. That purchase instantly made Brightspeed the 12th-largest ISP in the U.S. [1]. The company's mission is to bring fiber internet to as many customers as possible, as soon as possible.
Brightspeed launched its first Fiber-to-the-Home (FTTH) network in March 2023 and has since made significant progress. The company has passed more than 2 million premises with fiber so far and expects to pass approximately 1 million additional homes in 2025 alone. With $575 million in new capital secured in June 2025 (expanding on $3.7 billion raised the previous year), plus more than $295 million in public broadband grants, Brightspeed is accelerating its fiber rollout to reach more than 5 million homes and businesses across its 20-state footprint in the coming years [4].
Brightspeed's goal to provide fiber to underserved areas is a worthy one. By creating more lightning-fast fiber infrastructure for those who currently lack access, Brightspeed is bringing opportunities to rural and suburban communities across 20 states in the Midwest, South, and on the East Coast. Customers will have ample support for remote jobs and responsive, smooth access to thousands of educational options online. The company's fiber network uses XGS-PON technology to deliver symmetrical multi-gig speeds across more than 530 communities [4].
All Brightspeed customers get the advantages of unlimited data and no contracts. Brightspeed also offers competitive, transparent pricing for its fiber plans. If customers are still on DSL, they will have to be patient with slower speeds while they wait for the fiber to arrive. The good news is that fiber is on the way, based on the aggressive buildout plans.
PROS
Attractive, transparent pricing for fast fiber speeds No data caps or contracts, free premium modem with fiber plans Rapid fiber buildout in progress
Cons
Some customers on DSL will wait for fiber buildout Slower speeds for DSL service New company still building operations
Cities with Brightspeed availability
Abbeville
Abbottstown
Abbyville
Aberdeen
Abilene
Abingdon
Abrams
Acmar
Acton
Ada
Adams Mills
Adamsville
Addison
Adrian
Advance
Advance Mills
Afton
Agency
Ahoskie
Aimwell
Akron
Alabaster
Alanson
Albany
Albert
Alberta
Albertson
Albion
Alden
Aldrich
Alex City
Alexander City
Alexandria
Alexis
Alger
Algoma
Aliceville
Alix
Allen
Allendale
Allenhurst
Allensville
Alliance
Allisonia
Alma
Alma Center
Almena
Almond
Almyra
Alpha
Alpine
Alta Vista
Altamont
Altavista
Altheimer
Alto
Alton
Altoona
Altus
Alum Bank
Alum Ridge
Alvin
Alvord
Amazonia
Amberg
Amberson
Ambia
Amboy
Amelia Court House
Amery
Amesville
Amherst
Amissville
Amite
Amity
Amoret
Amsterdam
Anabel
Andalusia
Anderson
Andersonville
Andover
Andrews
Angier
Angleton
Angola
Anna
Annandale
Annapolis
Anniston
Annville
Ansonia
Antelope
Antwerp
Apex
Apison
Call today & find the best Brightspeed internet deals
1-833-970-4123Staff rating
PROS
Cons
Brightspeed Pricing
Brightspeed offers a very good deal on fiber internet with simple and straightforward pricing
One of Brightspeed’s real strengths is transparent pricing. Currently, there are no data caps, and no required contracts, which means you won’t get hidden fees popping up on your monthly bills as you will with many other ISPs. Brightspeed internet plan prices are excellent for fiber internet. The best part is that there are no surprise price hikes after promotional rates, which is standard practice with other providers. With Brightspeed Fiber, you can count on consistent pricing that gives you a lot of speed for a very attractive monthly cost. Brightspeed DSL pricing is not quite as good a deal because a DSL user’s internet speed and performance will be so much lower. But Brightspeed DSL may still be your best option if you have no other available cable or fiber providers in your area. Brightspeed is an active supporter of the federal Affordable Connectivity Program. If you qualify for the program, which offers payment assistance for lower-income households, Brightspeed will match your ACP payment assistance. This very unusual benefit will result in your internet service being free of charge or almost free.Call today & find the best Brightspeed internet deals
1-833-970-4123Lumos Pricing
Brightspeed Reliability and Performance
Brightspeed Fiber will offer premium gigabit speed and reliability, but DSL performance will vary
If Brightspeed Fiber is available in your area, you will be getting fiber’s well-known gigabit speeds as well as a fiber connection that doesn’t slow down or glitch. Brightspeed Fiber will equip you for any internet activities you like, including online gaming, videoconferencing, and HD streaming on multiple devices. Like most fiber connections, Brightspeed will give you symmetrical upload and download speeds—an amazing advance over previous technologies. If Brightspeed is still offering DSL in your area, your performance and speed will vary depending on your location. Your download speed and your upload speed with a DSL connection will be slower than with fiber internet. You also may have higher latency than you will with fiber or cable. You can check your actual speed with our internet speed test. In many areas where Brightspeed offers DSL, there is no fiber or cable option yet. So Brightspeed may still be your best bet. You can order DSL and look forward to your turn on Brightspeed’s fiber installation list. And with the rapid pace of their planned fiber expansion, you might be next!Call today & find the best Brightspeed internet deals
1-833-970-4123Lumos Reliability and Performance
Brightspeed Equipment, Installation and Bonus Features
Brightspeed offers advanced Wi-Fi in combo modem/router
If you order a Brightspeed Fiber plan, you will get free access to a premium Wi-Fi modem with Wi-Fi 6 technology. That advanced capability will give you 3 to 4 times faster connectivity. The modem will have greater data capacity and support extended battery life for in-home devices. (Your devices will need to be compatible with Wi-Fi 6 in order to perform at this higher level.) Modems that might come with your package would include the Actiontec C3000A, the Axon C4000, the Zyxel C4000, and the Zyxel C3000Z [3]. For some other Brightspeed plans, you may pay a $15/month equipment rental fee for your combo modem and router. Installation fees will also vary with your plan. You will get free installation for a DSL self-install or a technician installation of higher-speed fiber packages. A technician installation for DSL or a first-tier fiber plan will require a one-time $99 fee.Call today & find the best Brightspeed internet deals
1-833-970-4123Lumos Equipment, Installation and Bonus Features
Brightspeed Experience & Support
Brightspeed’s customer support is robust
Brightspeed receives 4 stars for Customer Service, with a promising beginning for a new company. Brightspeed provides a 24/7 chat interface for support as well as a helpline. The company also has a website with resources and FAQs to assist with simple questions. Some helpful features on the website include a troubleshooting & outage check, a tracker to tell you where your technician is, and a service appointment manager. A “quick bill pay” function will come in handy too. The Brightspeed Fiber network is very strong and is now producing a lot of customer satisfaction. With their rapid fiber buildout and commitment to customer service, we recommend Brightspeed as a good choice for your internet service, both now and for the future.Call today & find the best Brightspeed internet deals
1-833-970-4123Lumos Experience & Support
Brightspeed FAQ's
To order or learn more, call the number on this page or visit BrightspeedSavings.com.
Brightspeed does not impose data caps on its internet service. You can enjoy unlimited data usage without worrying about any restrictions or additional charges.
Brightspeed offers several no-cost modem options for fiber installations, including premium Wi-Fi 6-capable modems. These modems are optimized to deliver the fiber connection into your home and come with remote network support from the Brightspeed customer success team. Newer fiber installations may include the Calix Wi-Fi router and mesh Wi-Fi extenders at no additional charge.
Yes, you can choose to provide your own Wi-Fi router if it meets certain specifications, such as maximum bandwidth capability equal to your purchased internet speed, a 1 Gbps Ethernet WAN port, DHCP to obtain a WAN IP Address, the same or newer Wi-Fi technology as your connected devices, accurate auto-channel selection, and firewall support. However, by using your own router, you won't get the benefits of using a Brightspeed modem, such as built-in security features and technical support from the Fiber Customer Success Team.
Restarting your modem/router (gateway) is often the first step in troubleshooting connection problems. You can simply unplug it for 30 seconds and then plug it back in.
Brightspeed provides special programs to support low-income customers. They offer affordable internet options and participate in initiatives like the Affordable Connectivity Program to ensure that everyone has access to reliable and affordable internet service. Your customer support rep can help you set up your ACP benefit if you qualify.
Yes, Brightspeed is actively expanding its fiber infrastructure to provide high-speed internet access to more areas. They are committed to improving connectivity and delivering reliable fiber-optic internet service to customers. For specific information about the availability of fiber in your location, please contact the Brightspeed customer support team.
Call today & find the best Brightspeed internet deals
1-833-970-4123Lumos FAQ's
Brightspeed Sources
[1] Dgtlinfra.com. "Top 125 Internet Providers in the U.S."
[2] FierceTelecom.com. "Brightspeed Fiber Network Now Live in Six States."
[3] Brightspeed.com. "Compatible Modems."
[4] Datacenterdynamics.com. "Brightspeed secures $575m to ramp up fiber rollout to more than 5 million homes".Call today & find the best Brightspeed internet deals
1-833-970-4123Lumos Sources
Lumos Accolades
Brightspeed Customers Review
Pricing
4.0
Reliability & Performance
3.8
Equipment, Installation & Features
4.3
Customer Experience & Support
4.0
Overall Rating
4.0
Scott N
from New Madison, OH on May 2026
Cracked vinyl siding, home phone # not kept and booster didn't show up.
Renee M
from Clayton, NC on May 2026
Horrible service, lousy bandwidth and down constantly
James S
from Fayetteville, NC on May 2026
I was pleased with the installation and the internet speeds and reliability have been awesome.
Kirsten r
from Savanna, IL on May 2026
This internet company is great for pricing quality and the installment was quick and I didn’t have to lift a finger only thing is im still waiting for my. Gift card but y’all are also awesome and working to get that to me
Roger F
from Whitakers, NC on May 2026
Tech who came out to trouble shoot was very friendly and thorough.
But I wish the installation tech would have shown us the size of the devices that go on the wall inside the house.So we could have found a better location to place the box so it wouldn't be in the way. Just a heads up for the next customers that come in.So they can see the size of the box and decide where they want to locate it in the room where they have it installed.
Call today & find the best Brightspeed internet deals
1-833-970-4123Lumos Customers Review
Pricing
0.0
Reliability & Performance
0.0
Equipment, Installation & Features
0.0
Customer Experience & Support
0.0
Overall Rating
0.0