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CenturyLink vs. Brightspeed Internet Providers Compared

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CenturyLink Vs Brightspeed

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Rosslyn Elliott

Written by Rosslyn Elliott - Pub. Jul. 27, 2023 / Updated Oct. 31, 2025

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CenturyLink Vs Brightspeed

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Plans starting at: $50

Popular Package: CenturyLink internet - Up to 940Mbps.

Download speeds up to: 940 Mbps

Connection Types: Fiber & DSL

Call today & find the best CenturyLink internet deals
1-833-943-6858

Plans starting at: $29.99

Popular Package: Up to 2Gbps

Download speeds up to: 8 Gbps

Connection Types: Fiber

Call today & find the best Brightspeed internet deals
1-833-970-4123

CenturyLink Staff rating

3.3

CenturyLink’s DSL internet has wide coverage but slower speeds

CenturyLink is a DSL internet provider owned by a parent company known as Lumen Technologies. Lumen is the seventh-largest ISP in the U.S., based on its combined internet service in both DSL and fiber. Lumen serves a total of about 3 million customers [1]. CenturyLink is the DSL brand owned by Lumen. The fiber brand of Lumen is now known as Quantum Fiber. This review will focus on the CenturyLink DSL half of the Lumen brand. We will cover Quantum Fiber in a separate review, because the two brands provide very different technologies. If your only available internet is CenturyLink, your DSL connection is likely to be slower than if you have cable or fiber. DSL speed can vary widely depending on your neighborhood and even on the wiring in your home. But CenturyLink, like most DSL companies, will charge you the same price for a slow 10 Mbps download speed as for 100 Mbps download speed. It’s luck of the draw, with no price break for slower service. DSL customers just aren’t getting the same kind of value that fiber customers are getting. And that’s one probable reason that Lumen separated its two brands. Now, it should be easy to tell what you’re getting – mostly.  CenturyLink is DSL, and Quantum Fiber is all-fiber. On websites that still mix the two names, though, the speeds of each plan will often be a giveaway. CenturyLink sold half of its DSL network to Brightspeed in 2022. CenturyLink now has a very unusual coverage footprint: think of it as the Western half of the United States, minus California, plus Florida.

PROS

Consistent prices with no built-in price hikes No data caps for DSL plans DSL is sometimes faster than satellite or fixed wireless, depending on the location

Cons

DSL offers little speed for the money compared to fiber or cable DSL speeds vary widely and are sometimes below broadband speed Customer service gets poor reviews from many customers
Call today & find the best CenturyLink internet deals
1-833-943-6858

Brightspeed Staff rating

4.0

Brightspeed's large network offers customers a planned transition from DSL to fiber

Brightspeed is a newer ISP that began offering internet services to customers in October 2022. Brightspeed bought out many networks previously owned by CenturyLink (Lumen's ILEC business) for $7.5 billion. That purchase instantly made Brightspeed the 12th-largest ISP in the U.S. [1]. The company's mission is to bring fiber internet to as many customers as possible, as soon as possible. Brightspeed launched its first Fiber-to-the-Home (FTTH) network in March 2023 and has since made significant progress. The company has passed more than 2 million premises with fiber so far and expects to pass approximately 1 million additional homes in 2025 alone. With $575 million in new capital secured in June 2025 (expanding on $3.7 billion raised the previous year), plus more than $295 million in public broadband grants, Brightspeed is accelerating its fiber rollout to reach more than 5 million homes and businesses across its 20-state footprint in the coming years [4]. Brightspeed's goal to provide fiber to underserved areas is a worthy one. By creating more lightning-fast fiber infrastructure for those who currently lack access, Brightspeed is bringing opportunities to rural and suburban communities across 20 states in the Midwest, South, and on the East Coast. Customers will have ample support for remote jobs and responsive, smooth access to thousands of educational options online. The company's fiber network uses XGS-PON technology to deliver symmetrical multi-gig speeds across more than 530 communities [4]. All Brightspeed customers get the advantages of unlimited data and no contracts. Brightspeed also offers competitive, transparent pricing for its fiber plans. If customers are still on DSL, they will have to be patient with slower speeds while they wait for the fiber to arrive. The good news is that fiber is on the way, based on the aggressive buildout plans.

PROS

Attractive, transparent pricing for fast fiber speeds No data caps or contracts, free premium modem with fiber plans Rapid fiber buildout in progress

Cons

Some customers on DSL will wait for fiber buildout Slower speeds for DSL service New company still building operations
Call today & find the best Brightspeed internet deals
1-833-970-4123

CenturyLink Pricing

3.5

CenturyLink DSL charges high prices for widely varying speeds

DSL is not one of the faster internet technologies on the market. Usually, DSL customers sign up for their plans because there is no cable or fiber internet in their areas. And that can be a valid choice if DSL will give you better performance than satellite internet, though you have to evaluate that on a case-by-case basis. Many times, DSL plans are good options for customers in rural areas. CenturyLink plans are no exception to the general qualities of DSL. You will generally pay around $50 for your DSL package, whether you get 10 Mbps download speed or whether you are lucky enough to get 100 Mbps download speed (very unusual for DSL and true for only 28% of CenturyLink DSL customers) [2]. In better news, CenturyLink’s DSL plans are free of data caps. So, despite the fact that CenturyLink’s DSL prices are high for the speeds, at least you won’t have unexpected data overage charges.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Brightspeed Pricing

4.0

Brightspeed offers a very good deal on fiber internet with simple and straightforward pricing

One of Brightspeed’s real strengths is transparent pricing. Currently, there are no data caps, and no required contracts, which means you won’t get hidden fees popping up on your monthly bills as you will with many other ISPs. Brightspeed internet plan prices are excellent for fiber internet. The best part is that there are no surprise price hikes after promotional rates, which is standard practice with other providers. With Brightspeed Fiber, you can count on consistent pricing that gives you a lot of speed for a very attractive monthly cost. Brightspeed DSL pricing is not quite as good a deal because a DSL user’s internet speed and performance will be so much lower. But Brightspeed DSL may still be your best option if you have no other available cable or fiber providers in your area. Brightspeed is an active supporter of the federal Affordable Connectivity Program. If you qualify for the program, which offers payment assistance for lower-income households, Brightspeed will match your ACP payment assistance. This very unusual benefit will result in your internet service being free of charge or almost free.
Call today & find the best Brightspeed internet deals
1-833-970-4123

CenturyLink Reliability and Performance

3.0

“But it was so fast in the ‘90s!” DSL shows its age in many locations

CenturyLink DSL uses one of the oldest internet technologies: copper cables originally designed as telephone wire. About 47% of CenturyLink customers achieve speeds up to 30 Mbps. On the flip side, a lucky 27% are able to achieve 80 Mbps or more, delivering a much better experience [5]. If DSL gives you under 10 Mbps download speed and only 1 Mbps upload speed, you won’t be able to play real-time games online with any kind of reliability. You may also experience glitching if multiple people stream or videoconference at the same time. To be fair, some DSL connections will give you faster speeds. However, if you are considering ordering CenturyLink DSL, be sure to research your other options. You can test your actual speed here to see what kind of performance your current internet connection is giving you.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Brightspeed Reliability and Performance

3.8

Brightspeed Fiber will offer premium gigabit speed and reliability, but DSL performance will vary

If Brightspeed Fiber is available in your area, you will be getting fiber’s well-known gigabit speeds as well as a fiber connection that doesn’t slow down or glitch. Brightspeed Fiber will equip you for any internet activities you like, including online gaming, videoconferencing, and HD streaming on multiple devices. Like most fiber connections, Brightspeed will give you symmetrical upload and download speeds—an amazing advance over previous technologies. If Brightspeed is still offering DSL in your area, your performance and speed will vary depending on your location. Your download speed and your upload speed with a DSL connection will be slower than with fiber internet. You also may have higher latency than you will with fiber or cable. You can check your actual speed with our internet speed test. In many areas where Brightspeed offers DSL, there is no fiber or cable option yet. So Brightspeed may still be your best bet. You can order DSL and look forward to your turn on Brightspeed’s fiber installation list. And with the rapid pace of their planned fiber expansion, you might be next!
Call today & find the best Brightspeed internet deals
1-833-970-4123

CenturyLink Equipment, Installation and Bonus Features

3.5

Option to use your own modem/router or self-install your connection

With the CenturyLink DSL plan, there’s a $15 a month modem/router rental fee, which is on the high end of equipment fees. You can avoid the modem/router fee by buying your own. And that might not be a bad plan, given that you will make up the price of a typical modem/router in a year or less. You may have to pay for a professional installation, which is usually a one-time fee of $99. Fortunately, in many places you may also have the option to self-install for $15. It depends whether there is still a working CenturyLink DSL connection in your home.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Brightspeed Equipment, Installation and Bonus Features

4.3

Brightspeed offers advanced Wi-Fi in combo modem/router

If you order a Brightspeed Fiber plan, you will get free access to a premium Wi-Fi modem with Wi-Fi 6 technology. That advanced capability will give you 3 to 4 times faster connectivity. The modem will have greater data capacity and support extended battery life for in-home devices. (Your devices will need to be compatible with Wi-Fi 6 in order to perform at this higher level.) Modems that might come with your package would include the Actiontec C3000A, the Axon C4000, the Zyxel C4000, and the Zyxel C3000Z [3]. For some other Brightspeed plans, you may pay a $15/month equipment rental fee for your combo modem and router. Installation fees will also vary with your plan. You will get free installation for a DSL self-install or a technician installation of higher-speed fiber packages. A technician installation for DSL or a first-tier fiber plan will require a one-time $99 fee.
Call today & find the best Brightspeed internet deals
1-833-970-4123

CenturyLink Experience & Support

3.0

CenturyLink runs below average in some satisfaction rankings

CenturyLink’s customer satisfaction rankings vary widely by region on the J.D. Power survey [3]. In the North Central region, CenturyLink ranks above average. In the West, CenturyLink ranks slightly below average, and in the South, CenturyLink is second from last in customer satisfaction. The North Central and West regions where CenturyLink/Quantum Fiber rank higher are also the regions in which Quantum Fiber provides most of its fiber access. The South only includes one state with fiber internet coverage, which means most of that low customer satisfaction rating is based on CenturyLink’s DSL. According to the American Customer Satisfaction Index, CenturyLink's DSL service scored 62 out of 100 in 2025, which was the same score they received the previous year. For CenturyLink and Quantum Fiber, these customer satisfaction rankings tell the story clearly. CenturyLink’s DSL service is not as likely to please you. However, be aware that there is a certain amount of online cross-marketing between the two companies. So, if CenturyLink says they are able to sell you “fiber” as they seem to imply on their homepage, all that means is that they’re going to send you to a Quantum Fiber plan if your address has fiber availability.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Brightspeed Experience & Support

4.0

Brightspeed’s customer support is robust

Brightspeed receives 4 stars for Customer Service, with a promising beginning for a new company. Brightspeed provides a 24/7 chat interface for support as well as a helpline. The company also has a website with resources and FAQs to assist with simple questions. Some helpful features on the website include a troubleshooting & outage check, a tracker to tell you where your technician is, and a service appointment manager. A “quick bill pay” function will come in handy too. The Brightspeed Fiber network is very strong and is now producing a lot of customer satisfaction. With their rapid fiber buildout and commitment to customer service, we recommend Brightspeed as a good choice for your internet service, both now and for the future.
Call today & find the best Brightspeed internet deals
1-833-970-4123

CenturyLink FAQ's

To order or learn more, call the number on this page or visit BuyCenturyLink.com.
CenturyLink internet is an affordable DSL home internet service that offers unlimited data. It allows you to work from home, shop online, connect multiple users and devices, and stream movies. There is no annual contract, and the service is available in various speed options.
Internet availability may vary depending on your location. To check if CenturyLink internet is available in your area, enter your zip code here at CompareInternet.com. We’ll give you a complete list of providers available in your area.
CenturyLink offers either professional installation or self-installation for your internet service. Professional installation will carry a higher one-time fee but will be guaranteed to fix any issues as soon as possible. Self-installation will be less expensive and not too complicated with their self-install kit.
Yes, CenturyLink allows you to connect multiple users and devices simultaneously. Whether it's for work, school, or entertainment purposes, you can connect and use multiple devices on the same internet connection. Fiber will give you higher speeds than DSL that may work better for multiple devices.
Yes, CenturyLink provides Wi-Fi service. With Wi-Fi, you can enjoy wireless connectivity in your home, allowing you to connect your devices without the need for wired connections. The maximum internet speed available for Wi-Fi may vary depending on your location and your internet plan.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Brightspeed FAQ's

To order or learn more, call the number on this page or visit BrightspeedSavings.com.
Brightspeed does not impose data caps on its internet service. You can enjoy unlimited data usage without worrying about any restrictions or additional charges.
Brightspeed offers several no-cost modem options for fiber installations, including premium Wi-Fi 6-capable modems. These modems are optimized to deliver the fiber connection into your home and come with remote network support from the Brightspeed customer success team. Newer fiber installations may include the Calix Wi-Fi router and mesh Wi-Fi extenders at no additional charge.
Yes, you can choose to provide your own Wi-Fi router if it meets certain specifications, such as maximum bandwidth capability equal to your purchased internet speed, a 1 Gbps Ethernet WAN port, DHCP to obtain a WAN IP Address, the same or newer Wi-Fi technology as your connected devices, accurate auto-channel selection, and firewall support. However, by using your own router, you won't get the benefits of using a Brightspeed modem, such as built-in security features and technical support from the Fiber Customer Success Team.
Restarting your modem/router (gateway) is often the first step in troubleshooting connection problems. You can simply unplug it for 30 seconds and then plug it back in.
Brightspeed provides special programs to support low-income customers. They offer affordable internet options and participate in initiatives like the Affordable Connectivity Program to ensure that everyone has access to reliable and affordable internet service. Your customer support rep can help you set up your ACP benefit if you qualify.
Yes, Brightspeed is actively expanding its fiber infrastructure to provide high-speed internet access to more areas. They are committed to improving connectivity and delivering reliable fiber-optic internet service to customers. For specific information about the availability of fiber in your location, please contact the Brightspeed customer support team.
Call today & find the best Brightspeed internet deals
1-833-970-4123

Brightspeed Accolades

Call today & find the best Brightspeed internet deals
1-833-970-4123

CenturyLink Internet Plans

PlanService TypeDownload SpeedMonthly Price
Free Installation! WiFi equipment provided.
CenturyLink Internet - Up To 940Mbps.Fiber InternetUp to 940 Mbps Only $75
*Offers and availability may vary by location and are subject to change.
CenturyLink Internet - Up To 500Mbps.Fiber InternetUp to 500 Mbps Only $50
*Offers and availability may vary by location and are subject to change.
CenturyLink Internet - Up To 100Mbps.DSL InternetUp to 100 Mbps Only $55
*Offers and availability may vary by location and are subject to change.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Brightspeed Internet Plans

PlanService TypeDownload SpeedMonthly Price
1 MONTH FREE + $200 Reward Card
Up To 8GbpsFiber InternetUp to 8,000 Mbps Only $99.99
*Offers and availability may vary by location and are subject to change. Read more
1 MONTH FREE + $200 Reward Card
Up To 2GbpsFiber InternetUp to 2,000 Mbps Only $79.99
*Offers and availability may vary by location and are subject to change. Read more
$100 Reward Card
Faster 500MbpsFiber InternetUp to 500 Mbps Only $44.99
*Offers and availability may vary by location and are subject to change. Read more
Fast 200MbpsFiber InternetUp to 200 Mbps Only $29.99
*Offers and availability may vary by location and are subject to change.
1 MONTH FREE + $100 Reward Card
Up To 1GbpsFiber InternetUp to 1,000 Mbps Only $59.99
*Offers and availability may vary by location and are subject to change. Read more
Call today & find the best Brightspeed internet deals
1-833-970-4123

CenturyLink Customers Review

3.5
Pricing
3.5
3.0
Reliability & Performance
3.0
3.5
Equipment, Installation & Features
3.5
3.0
Customer Experience & Support
3.0
3.3
Overall Rating
3.3
Elizabeth Wunsch
2.0
from Glendale, AZ on October 2025
They are canceling all broadband dsl internet in my neighborhood, no more landline or internet. There are no other fiber, dsl or broadband opportunities in my neighborhood.
Craig B
2.0
from Arcadia, FL on September 2025
We've had CenturyLink Internet and Phone at our school for 11 years now, with a max download speed of 20mbps (10mbps x2, dual-band....). We have two land-lines; one for our main business number and a dedicated line for fire monitoring. We have no other cabling/wiring in our area; cellular is ok for the most part and satellite is nearly cost prohibitive for our non-profit. However, we're now faced with making some tough choices for our Internet, phones and fire monitoring. CenturyLink has not paid much attention to their phone and DSL lines (in this part of SW Florida, at least), pretty much since their acquisition by Lumen years ago. We routinely get error messages on our fire monitoring line and our Internet is ok at best. Fortunately, we do not require a lot of download speed or bandwidth at our preschool, but the lack of line maintenance and the delays in getting tech support to come and fix the lines is getting ridiculous.
Veronica Perkins
1.0
from Gordo, AL on September 2025
So slow we can’t stream anything
Lisa S
1.5
from Casco, WI on August 2025
Absolutely crap. Slow, doesn’t want to work. Not reliable.
Sharon Tillman
3.5
from Loveland, CO on August 2025
They are saying we have to switch to Quantum Fiber which cost more and we aren't happy about that.
Call today & find the best CenturyLink internet deals
1-833-943-6858

Brightspeed Customers Review

4.0
Pricing
4.0
3.8
Reliability & Performance
3.8
4.3
Equipment, Installation & Features
4.3
4.0
Customer Experience & Support
4.0
4.0
Overall Rating
4.0
Whitman B
5.0
from Holly Ridge, NC on December 2025
My connection has been so much better than previous Internet provider. I get three times the quality of service than previously overall great experience and very happy with Brightspeed.
Cindy Valencik
4.8
from Dothan, AL on December 2025
Excellent service!!!! Soo happy we made the switch from Xfinity
Kiyanna St.John
4.5
from Kinston, NC on December 2025
Good service
Derrell K
5.0
from Chandler, TX on December 2025
Best internet hands down!!
Brenda B
5.0
from Foley, AL on December 2025
Techs arrived right in the time frame they were supposed to be there. There were some hiccups with the install, but they came up with good solutions. It did take a little time because it was Black Friday, but overall a very good experience.
Call today & find the best Brightspeed internet deals
1-833-970-4123