Windstream Internet Definitive Buyers Guide

I LIVE OUT OF TOWN AND THE INTERNET IS VERY SLOW

+ 5

I'm sick of the price gauging of every little thing including paper bill at $2 we practically have shoddy service and don't even have phone service only internet for $134.00. they wont even offer internet without phone but they will knock off 5 or 10 dollars for no long distance service. but tack on the service fees for that and you'll end up with $150 bill. I'm thoroughly disgusted with them after 30 years of the only rural service available and we have to have it for other services that need internet. I feel like a hostage.

Price went from 29.99 to 102.00

The price here is NOT what I am billed. I pay $98.91/month.

Horrible service, horrible connection, horrible prices, horrible customer service! Will be cancelling asap! A rip off!

Very slow

I have had windstream, now Kinetic for most of 24 years, the last 15 or so consistently. The big frustration is that they keep downgrading our service. I finally got what was supposed to be permanent highest speed with automatic transitions, only to be told, once again, that I had to change... this time to fiber even though I was very clearly told that I would automatically be switched when it became available without any change in pricing. This dishonesty is my biggest issue, though the actual service is OK until they create a new program and wind up downgrading existing customer. Unfortunately, the only other provider is Comcast/Xfinity or even more expensive and poorer quality satallite service. I tried going to Comcast Xfinity but had an even worse experience with their technician. I paid $40 for a new installation, only to find out the technitian had just plugged us into our existing system. Had I cancelled before realizing this, I would have lost ALL our connections, including our phone! Luckily, there had been a delay in porting our home number over and so I was able to just cancel. However, their idea of "just dropping off the equipment at the nearest Comcast store" meant driving over an hour away. Even so, I was told I was fully responsible for both properly packing and shipping the equipment. Worse, the technitian had taken all the boxes, so I did not have proper boxes. They refused to send me them, even if I paid, but made clear that I would be responsible for any damage!. Worse, the nearest UPS store was 45 minutes away and was only open when I worked. It took a complaint to the trade commission and FCC, over 2 months of complaining to get any kind of refund and they still did not fully refund me all the fees. Other people have had good experience with Xfinity and Comcast, but their lack of integrity, poor response are permanent deal breakers for me. Windstream is far from perfect, also a bit dishonest in their pricing/polices my book, but their technicians are nice and responsive. Outages rarely occured and when they do, they are dealt with quickly and efficiently.

Worst phone service provider in the world. Lousy internet. Extremely low speed. Several times a day, the internet is so slow that it is impossible to open e-mail. When it rains or snows you can forget trying to use the internet. We are anxiously waiting for a new internet provider to install their service line on our road. Giving monopolies to phone companies for land line service was a disaster for customers and still is. Get rid of monopolies in the phone business.

Price is to high.

Representative on phone was very helpful and install went smoothly.

Service has been reliable in our rural area.

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Good service nice people, just slow in our area

Great service

so far so good

supposed to be 15mbs only get 6 coming in the house and 1.5 to 3 on the computer. terrible internet.

Good speed and good service would use again if there were no other options they value their customers and put them first.

trust

They care about me. I had a very hard time last year and they worked with me so I could keep my internet.

Overall pretty good, can’t complain

Windstream has been tremendously helpful in solving any concerns we have had!

The technicians have been genuinely caring and helpful whenever we call for help! The customer service team is always responsive and helpful!

Been having issues with some survey folks wasting time and taking data. We get to this point and some of you survey folks do not reward. If your one of them KISS MY ASS and give back the data. If you are not sorry for expletive and thanks for letting me share.

Their internet is extremely stable. I rarely have issues and it is usually my equipment not on their end. I wish they would provide more upload speed at no additional cost for gaming and video conferencing.