Optimum Internet Definitive Buyers Guide

Slow always buffering Went up to $77

Optimum is the worse I've ever dealt with, they increase your pricing and refuse to cancel service until you pay the amount that you never agreed on to begin with. Getting their equipment back to them and counting on them to stop billing will not happen. Stay away from this Company!

I am very unhappy with this company lately the service is terrible

Last dec.switched to fiber and was told there was no price increase. Went from under 200 to 282. Also they keep charging me for three tvs and I only have 2. Will not give me credit or change my bill.

This is the worst internet company that I have rented from. The price points are at best on par with their competitors, and at worst, grossly overcharged. But the most significant concern with Optimum is their piss-poor customer service. If you ever have an issue with coverage or billing, prepare to navigate a Kafkaesque labyrinth of sleepy phone representatives, with the personalities of a baked potato from Applebees and the reasoning capabilities of a beta Chatbot. Optimum served its purpose... for one year. When I moved, I temporarily disconnected my Wifi service, intending to renew it in the new location. The company rep assured me that I could keep the same equipment and plan in the next apartment... only to get there and have Optimum tell me that I needed to upgrade to fiber. Well, not wanting to deal with the 100 dollar install fee and 20 dollar monthly price hike, I decided to switch to Verizon (a great decision by the way—I cut my bill in half, and could install the wifi gateway myself). A new Odyssey of phone calls with Optimum's "retention" team began. Let me save you the trouble: they will offer you competitive counteroffers, gift cards, credits, and other perks, but read the fine print, because the good stuff expires long before the price lock that they promise. At one point, I nearly thought they wouldn't actually let me leave. In short, it's a load of dug, and this is the type of company that needs to swindle and lie in order to stay afloat. Please, save yourself the money and gray hairs. Look elsewhere.

Run around every time you try to talk to someone. Too much money for basic internet

They're not very willing to work with you on anything

Service is too expensive for just WI. Fi, i'm on the fixed income and low subsidy service does nothing but buffer all the time not worth the price

loose internet several time per day

Bad company

My contrakt is going to expire in February.

Signed up for 'Fiber Internet' around mid December 2024. Installation in my house was supposed to be completed by end December 2024. Work on installation is at a standstill. Optimum is quick to try and get business but DOES NOT complete the job! It's a shame that they're the only cable network in our area.

Over priced and no competition

When it was Suddenlink I paid 49.00 plus tax for life.and just because you bought the company it now cost me 76.00 a month.im 69 years old and only have two TVs .I will be looking for something cheaper

Terrible customer service and overpriced internet service with no credit when service out. I have cellular and wifi via them and was discounted on auto pay. Appears they send no notice and take from 30.20 to now 45.00 out my acct. They said promotion period ended. I'm on disability and they refuse give me discount when I've been with 18 mos or so.

The phone reps at this company have abysmal phone presence

I have never been so disappointed in the lack of ethics and service to customers as I am with Optimum. I was without service for 5 months and continued to pay my bill on time every month as they tried to fix the issue. The issue was never resolved. I requested for my money to be returned to me since I did not receive the services that I paid for during that timeframe. Not only did I never receive a refund, but they will not even return a call once it has been escalated. This company should be shut down. They DO NOT care about their customers and use the monopoly of the industry to continue to profit off of their lack of services. DO NOT USE!!!

I have not had good service in over a year. Every technician that comes out replaces one thing, but does not fix the problem. When I call to ask for somebody else to come fix the problem. They put me a week out and call all week-long. Want me to cancel the appointment?

Worst experience. Carlos and Lauren from customer service were so rude. I managed a customer service team and I have never experienced such pushy and rudeness while canceling an account. I was told it was my fault that I needed to upgrade and give it another chance. I already had another provider they continued to bash the provider and tell me they are not reliable. I had to yell at Laurne after Carlos told me he couldn't cancel and had to transfer. On hold and then Lauren started the same thing. I said JUST CANCEL. Finally she stopped. Unreliable internet and terrible customer service!

None

The internet slows down and/or needs to be reset a few times a week for, like, no reason??

I really enjoy this company

optimum is excellent

Wish it cheaper

Cool

None

Too expensive

good

It is very fast

Service goes out a lot of the time and isn't that fast

bad customer service

As a customer with 3 services with them, the prices should be better & they go up every time they say as a valued customer they offer a discount. a few months later back up to the price before or farther.

N/a

I don't really have any other choice but this one supplier in my area.

Nope :)

They are expensive, their speed is ok but service dose go down often. This is the only decent internet service available in my area. We need more choices as the big cable companies have a monopoly.

No

Love this app

N/A

This is nice

None

i have no other comments to make at this time.I have been a subscriber fro the beginning and i like them and would not go with another company

Always great service if there is an issue they resolve it quickly even in storms we rarely have an issue price is good for the services that are provided to us which is cable phone and internet

Terrible service and customer service. They never show up or answer when needed. I would highly not recommend this company.

Hotspots are pretty slow around my area. Sometimes, it’s fast, but sometimes it’s not. It even disconnects randomly and my devices can’t detect the location of the network.

They are slow sometimes but I guess that is due to the low price of the company. They do have good customer service though.

Our WiFi has been going out everyday at the exact same time and optimum has done nothing. They have sent us a new router 3 times but the WiFi continues to go out in the middle of the day when we are all working

none really maybe lower pricing some.. like 50 bucks or so. it was 50 but for some reason they think they can charge almost 100 now...

they can be a bit better and dffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffs i wish they were a little faster a little stornger and littler wiser

none i dont have any other comments to make nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

It's a decent Internet provider but somewhat slow, however a lot of our Internet products (router, modem, etc.) are old so that could also be the problem.

its not a bad service it gets the job done. it will contiune to do what i want it to do. they can work on better internet for everyone

Ya, they good. Nothing bad. I hope they can change some things though. I mean like I dunno anything about other providers.

I mean it is fine I guess, it is just I have no choice in provider. If I had a choice in who I could go with, or at least be able to compare would be nice.

Pretty good service. In the past I’ve had a lot of issues with just suddenly losing my WIFI connection—it’s bizarre. They also just decide (seemingly at random) to remove your “special deal” from your bill and suddenly you’re being charged a LOT more than you were, without any notice given.

They are the worst. They charge so much money for the use only internet. I feel so frustrated with them. I have no movies or phone. Just internet

Decent internet service compared to their cable service. Very good for video or TV/film streaming. Rarely has severe buffering issues

Great high speed internet for a reasonable affordable price ,Customer service reps are always there to answer your calls in a professional manner