Brightspeed Internet Definitive Buyers Guide

The techs never verify that the systems are fixed. In 12 years only on tech ever came to the door to make sure my services were back working. Services dates are almost a month after initial complaint. Then out of nowhere they cancelled tech appointments for multiple accounts just days before they were supposed to show up. Customer services only way to fix anything is unplug it and plug it back in. Would not recommend their services to anyone.

Had issues all month and throughout service repair appt is set for a week out or more.i live in a area where if you don't have your wifi then my cell service does not work (us cellular) it's a bad situation

Have good service 😜

Speed is very slow and is not covering as it should. Customer service has been very poor to say the least. Pricing is really good for fiber but there needs to be attention to detail with customer service for resolution to issues.

The technician installed my equipment quickly and answered all my questions. He cleaned up after himself and didn’t disrupt my day. The connection has worked perfectly since installation and is lightning fast! The price is a fraction of what I was paying for conventional cable and far more reliable. So glad I found Brightspeed!

Your internet in a joke. It was sold on June 13th and told it would be buried on the 27th. It is now july 17th I have 0 internet and the cable is not buried. I sure hope you have a 3rd party manage your facebook. If this is you guys you probably don't even see it lmao

I LOVE MY INTERNET ITS THE BEST

Many thanks for the receptionist and technicians assistance to retrieve as closely as possible the land line number that we've had for over ½ a century. Your competitors disregard in their installation and disjointed technical support that led to the permanent loss of the number caused unacceptable regrets and complications. We are extremely happy for the timely assistance to re-establish all services and finding a number that solves our household needs. Once again thank you! g

The app does not work so I can not track activity on my network

Great service on time appointment clean precise work

Our initial experience with Brightspeed has been nothing less than abominable! We moved to NC from MA where we were satisfactorily served by Spectrum for the last 10+ years. We wanted to continue with Spectrum here but were denied the opportunity and told that we had to work with Brightspeed due to PUD covenants. Despite having made installation arrangements on May 19, 2025, a full three to four weeks prior to our move, some inconsiderate pismire put a hold on our scheduled install date and failed to communicate this hold to us. We called customer service who could only apologize and reschedule the installation for another week later. This was not helpful as one of my first priorities upon arrival in NC was to arrange medical services for continuing treatment of my prostate cancer which required access to the internet so that medical records could be transferred from the Dana Farber Cancer Institute in Boston to an oncology center in NC. This delay was unneccesary and unconscionable! Then we were notified that our cell phone coverage cost would be increased as we are no longer connected under a combined phone/internet service plan with Spectrum. In short, you are operating under a monopoly,potentially in violation of the Sherman AntiTrust Act, a federal statute, and have contributed to an unacceptable level of stress in an interstate relocation initially intended to improve health!!!! AND you are costing me an additional $40 per month in cell phone costs! I feel just so welcomed to North Carolina!

I've only had it for about two weeks but so far it's been great

I am totally satisfied with Brightspeed & the professional staff except the customer service agents that can not speak clear English.

Great service

Prices are good, but beware. Expectations will not be met for install. Installer was fast and simple, but did not verify anything works and as expected half of my properly had very poor service. Called customer service to support with this matter and after reporting the issue I lost “connection” with the customer service two times. One the third attempt I was transferred several times after explaining my issue (very frustrating). Finally I was offered an extender. I requested an install, but it will be an additional charge. So all and all customer service needs a lot of work and people skills are not their strong suit.

I really like your service everything is working great. We are very please. And the employee that came to hook up our internet was so polite and answered all our questions. So glad we chose your company.

Service is great, pricing is very reasonable. Do not trust the technician when they come to do your install. He took the lazy way and damaged my home with an install that looks like garbage. I now need to install properly myself and repair the holes and damage he did to my home. Have tried calling several times and keep getting the run around and transferred to someone else

The service is reasonably priced. However our internet service leaves a lot to be desired. We switched from Spectrum about 6 months ago. We are thinking of switching back or finding something else. Our TV in our living room is constantly buffering because it says the signal is poor. My next door neighbor's signal shows up stronger than mine. It could just be that they installed it in the furthest spot in my house from my living room. I'm not sure why they did that. We own our home and they could have put it anywhere.

It’s aways easy and so far the WiFi has been great

Brightspeed tech was great! Professional and took care of everything!

The technician who did the installation was excellent. He explained what he was doing during the installation. He tested everything before he left.

The positive is the internet speed and performance are great. As for the negatives, I requested Brightspeed installation consistently however there appears to be a disconnect between the support team and the installation team. There were 4 instances where the installation team were supposed to come and never did. When the installation team arrived, they did not listen to the preference of burying the wire. Additionally, requests to collect the wire accessories after installation have not been met.

GREAT

From my initial phone call to the installation (Colby is a knowledgeable installer) an easy process. Best of all, Brightspeed’s cost is half the cost of Spectrum for the same services.

I had few buffering at first but not anymore love it better than verzion

Great technician!!!

Installation was quick and efficient. Really appreciated the text messages with arrival time. Bill did a great job.

installers were great to work with.

I continue to experience loss of streaming signal when watching movies. It requires me to go back and re-start. I have three "nests" to boost the signal but interruptions still occur. I would like to have a technician come out and try to solve this problem. I dropped cable for this service, but never experienced this kind of problem when with the former carrier.

I am so happy that there is finally competition in my area. For too long the only real high speed internet was Xfinity. The price to bandwidth ratio is unbeatable value. The promotional offers are icing on the cake, and guess what? You can have your cake and eat it too!

Pricing is phenomenal, I had to set two different appointments before anyone showed up to install the service which was really frustrating, so I think they tend to overbook their technicians. The Wi-Fi signal shows strong on all of my devices from the far end of the house, but if I am Over there, the Internet is very slow/not functional at all, so I am a little bit disappointed with the reach of their Wi-Fi system. Overall, I am glad I made the switch for the most part. I use my phone on that end of the house I can just connect to cellular service.

TERRIBLE. NEW CUSTOMER THEY CAME SET IT UP AND IT WORKED GREAT FOR 4 HOURS AND I HAVE BEEN WITHOUT INTERNET FOR 10 DAYS AND THEY CANT TELL ME WHEN IT WILL BE FIXED. IF YOU CAN GET A REAL PERSON ON THE PHONE WHO SPEAKS ENGLISH BE RPEPARED TO BE ON THE PHONE FOR OVER AN HOUR EACH TIME.

Ian and Kevin worked hard to get fiber set up at my new house fast! Ian got all of the Ethernet ports set up in most of the rooms. Everything is working perfectly!

Love the speed

So far my internet has b

only had Brightspeed for a week. very satisfied so far. Anxious to see what the future holds.

Service was done on time. Very polite and knowledgeable installer. Service works great so far.

Do not buy!!! Worse ever !!! Not even worth one star !! The installers dug a huge hole in my neighbors yard and damaged her yard without us being informed. They informed us after the fact that in order for them to install the WiFi, they needed to get underground to fix the fiber optic cord . The installers informed us that they would be back in a few days to fix her yard and would plant new grass ,it’s been 2 weeks . I keep calling the local supervisor which he ignores my calls and texts . I called the customer service number and a representative that was in the Philippines answered . I tried asking her if she could connect me with someone local , like here in Texas and she said she couldn’t. The phone somehow got disconnected and I tried calling back and was unsuccessful. I’ve tried searching for a local office online and could not find anything!! All we want is for our neighbors yard to be fixed !!

We use them for our businessand they are ABSOLUTELY terrible. The lines are ALWAYS down. I call at least once a month to report and issue. Each and every time I call I am on hold for AT LEAST 45 minutes. I have used them for many years and I am telling you do not waste your time! The service sucks and the customer sevice people are rude. They not only yelled a me when I called but they also hung up on me.

Not satisfied with Brightspeed internet yet. I have Wifi with no internet. The purpose of having Wifi is to have access to internet for work and scool.

like the fiber internet ,Its just hard to talk to anyone on the phone,need to have it where a real person answers the phone,also when the trenchers ran the wire they it my water line and I had to get fixed,someone did call me about it,and I was told I would be reimbursed,and I havent been

Pricing is great. The installation had some hiccups, The Technician was supposed to call during a five hour window, 30 minutes before arriving. He showed up a half hour before the five hour window and did not call. this created some problems for us. I’m just glad someone was at home and after trying to address this with him, he smirked. Not a good start. Also, the states are not quite as advertised.

Hands down!! the best.

So far, we’ve had no issues with our service! Instal was prompt, even with our road put incorrect lines in for service, they immediately made the calls to fix it and it was up and running by the afternoon. No downed services from weather, which is such a nice change. We are definitely recommending service to our neighbors and friends.

Very happy with price and performance. Only criticism is the length of the wire run underneath the ground from my side yard through my backyard to the other side of the house. Should’ve been more of a direct run on the one side of the house where the router is located. Will cause issues in the future with any underground digging and or aerating of the lawn.

Works Great !

From installation and the tech to my high speed internet….it was a great experience!

Terrible everything

This has been the worst internet service and customer service since they have taken over Century Link. They inform me that nothing has changed. I have not hardly had internet service and they have had service repair out and can not find any problems. I spent numerous hours on the phone with customer service and technical support to temporary fix the problem and nothing seems to change. They also have customer service people who cannot understand taking a 10 digit phone number correctly. I repeated my phone number 6 times before it was comprehended.

My service sucks. My phone doesn’t work and my internet is slow. Very frustrating and disappointing.

Absolutely frustrating and irritating service. Half of the time there's no service.. I've had service interruption for 4 to 5 days at a time, and weekly. Most unreliable..

Way better than charter ins device, price, and speed

I've had brightspeed for about a week. during the week we had a power outage unrelated to brightspeed, and my brightspeed service was restored as soom as power was restored. With high speed cable I periodically had times of streaming slowdown and unavailablity of telephone over internet. no performance issues at all. Equipment is compact and functions as expected. When I cancelled my cable internet I was offered a price lower than brightspeed's for a year. But I expect performance and reliability to be better . areas for improvement? provide reporting to me of speeds achieved and any issues reported by your monitoring. Installer provided a quick "here's how to change SSID and Password" - I would have appreciated a user's guide. if service continues as it has over the last week, I would change rating to 5.

The internet guy that installed my internet did a awesome job! Very nice !

Great service

The installer was great answer all your questions

I love the service.

I love the internet provided. I haven't had the need to speak with customer support yet.

I was impressed with your team and the installer - I’m very happy so far

Not Impressed

The installers were very polite and very efficient. Everything was done in a timely manner and it was all explained to me. We have only had one incident or buffering since we switched.

I've had Brightspeed since, January 28, 2025, so far, been very satisfied. Definitely love the increased speed.

I don't mind my service at all but I don't get near the speeds that the salesman claimed I would get when he sold me this internet so in my book bright speed needs to do some quality control and train their salesman so they don't have to lie to sell a product

Absolute mess. Service goes out for DAYS at a time. Customer service will tell you it’s going to be back by a certain time and it NEVER is. If you want reliable service and honest customer service, do NOT choose Brightspeed.

No customer service.

Customer support needs to speak better English. I already have had 2 outages within 2 weeks since I got The internet.

They were going to port my land line phone over but they ported over another number and now I don't have my old number and not sure when they are going to fixe it and hard to beleive they could not have done it right the frist time.

Excelente servicio 👍

Since Christmas, I have been loosing connection and lagging

My installation tech was great got here early did a fantastic job. The internet service is so much better than optimum. So far not one problem. love the speed I would absolutely recommend brightspeed internet to anyone who wants great service. Thank you.

IT'S NO BETTER THEN CENTURY LINK AND I LOSE THE OPTION OF HAVING MY FAX MACHINE.... I HAVE BRIGHTSPEED BECAUSE I HAD NO OTHER OPTION

I love my service. Very friendly staff. Installation was a breeze and technician was very professional and friendly.

Love

problems with the comunicación at the time of digg the cable underground, lots of excuses and lies at the time to honor the bonus for referral,I chage my former internet company thinking bright speed will be more reliable and responsable but so far I'm not looking forward to recommend it or do any other referral... VERY DISAPPOINTED!

I was on Spectrum for a long time. I never thought I would switch! Constantly had outages and most were on the weekend. There service would cut in and out. We’ve had Brightspeed for 2 months and we love it. Just need to get some repeaters due to the lactation of where I put the modem. Otherwise I can’t complain about the helpful service team and quick response!

So far so good

Just moved to TN and this is the best price, fastest internet I've ever had! Installed the day it was promised, worked immediately once installed!

I've been without internet for about 3 years since moving into this neighborhood. I'm overjoyed with having internet.

Once installation problems were overcome, performance has been great. Getting in touch with someone who can answer and solve issues with installation was always a problem.

Pric8ng is good, and the slars guy was nice. Performance sucks pay for 2gb never get above 600mpbs app lies to you. Spectrum is ultimately more consistent and offers ipv6

I love my service

I’m enjoying this internet service most of the time but it does a lot of buffering during shows especially football games. I tried to change from prepaid to regular subscription but I was told that it would be $100.00 so I have to stick with what I have.

We love brightspeed! Price is very reasonable and our service is beyond amazing, super fast!

I am pleased with the Brightspeed (internet service) although I was told the day of installation that they would have someone out to bury the cable. As of today the cable is still just laying on the ground and the wind blows it all over the place. I am kind of concerned weather the wind may blow so hard that it may break the cable.

My installation tech Kiehl was amazing! He was super helpful and patient with my neighbors.

We recently made the switch to Brightspeed and were not disappointed. The 2GB connection far surpasses anything we have had in the pass. Pricing is simple and easy to pay via web.

The sales and technician both said the internet/ WiFi would reach my garage/ barn and back yard .. it DOES NOT

I’m amazed at the speed of this internet service, 1gig, priced way less than $70 my other carrier was $241 ! I don’t have tv channels with it but with the price of streaming services I’m still less than $90! They offer 2gig for another $15 but I don’t think I’ll ever need it. I’m crazy satisfied!

More than happy with Bright Speed

testing form

testing form

this is a test of the form

testing the form

test2

testies

They were great but failed to to fix my auto pay and declined to go by the payment agreement they set up. And finally tried to hit me with a $400. 00 past due bill and disconnected my service with no warning after setting up a payment plan for me. Did not follow what had been preplanned. We count on that wifi.

THE ABSOLUTE WORST SERVICE AND EXPERIENCE I HAVE EVER HAD WITH AN INTERNET COMPANY! WENT WITHOUT INTERNET FOR OVER A MONTH, ALL OF MY SCHEDULED DAYS TO HAVE A TECHNICIAN COME FIX THE INTERNET WAS CANCELLED ON THEIR END AND THEY DIDN'T EVEN HAVE THE DECENCY TO NOTIFY ME. I CALLED OUT OF WORK AND SAT AROUND FROM 8AM TO 5PM AND SPENT 4HRS ON THE PHONE WITH THEM ONLY TO BE BOUNCED AROUND TO DIFFERENT DEPARTMENTS AND AGENTS AND STILL ENDED UP HUNG UP ON BY THE AGENTS.

only have a maximum of 20mb service. on weekends way less