Why Is my Internet Disconnecting?

Mohammed Emran /
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Right along with spilling coffee on yourself on the way to work and stubbing your pinky toe when you’re in a hurry, an unsteady Internet connection is one of the most annoying inconveniences ever.

Of course, the reasons your Internet is disconnecting could be many. You could blame the weather, your Internet service provider, or someone in your household bumping into the modem and accidentally throwing the whole system off.

As much as we don’t like to admit it, sometimes the Internet disconnects often for reasons that are not entirely our fault and that are beyond our control.

Most of the time, when your Internet connects and disconnects, it is often because of an issue with equipment or something to do specifically with your Internet service provider.

Though a lot of users rarely think about this aspect of the Internet experience, equipment is important and Internet service providers are not always consistent with offering updated devices to enhance connection unless there is a plan change that involves more costs to you.

If your Internet connection is acting up and disconnecting all the time, it’s time to do something about it. An unsteady Internet connection is not normal and not something you should get used to when you’re making the effort to pay for a monthly service.

The Internet is an absolute must-have in our lives, especially since living in the throes of a global pandemic. Without a steady Internet connection, it’s impossible to work efficiently or complete school work on time.

Plus, it’s incredibly frustrating.

Do not fret. Here are some reasons your Internet may act up and what you can do about it to improve Internet connection at home (or work).

What Does it Mean if my Internet Disconnects a Lot?

Take a deep breath. If your Internet is disconnecting often, it doesn’t necessarily mean something bad. More than likely, an adjustment or two needs to be made so that the connection can be as reliable as it was when you first got it.

The first thing you should consider in trying to figure out why your Internet disconnects a lot is your network. Internet connection depends on your equipment, like modems and routers, and how successful the connection is with your network.

Modems, especially, play an integral role in your Internet connection because they are in charge of converting data from your network into the signal that your router needs in order to function properly and at its maximum potential.

So, if your Internet is disconnecting a lot, it probably means that either the network or your modem has been compromised in some way.

It’s possible that your modem is having difficulties converting the data into something legible for your router to transmit the connection. Sometimes, electronic devices can interfere with the transmission of network signals, too.

Software and hardware issues are the most common reasons for Internet disconnection. Having to deal with an Internet that disconnects rarely means that you’ll have to switch providers or only survive with hotspots. It simply means that something is not translating properly between the network and the equipment.

Common Reasons Your Internet Is Disconnecting

  1. Modem Connection

    In order for you to have a smooth Internet connection, the modem needs to connect properly with your Internet service provider. This connection is crucial for you to have reliable Internet that doesn’t falter.Remember, the function of the modem is to convert data received as an electrical signal into digital form. If the modem is not functioning properly, your router and Wi-Fi connected devices cannot communicate or connect to the Internet.If you’re renting your modem from your Internet service provider, which is the case with most people, a simple call to the tech support line can help you fix the problem in no time. However, if you own the equipment, you might troubleshoot issues by researching them online, but you’ll probably have to invest in a third party service that can sort the issue for you.
  2. Internet Speed

    This is one of those things that you have to pay attention to when you’re signing up with an Internet service provider. Internet plans and services are affected by the number of people that are logged into the Wi-Fi.For example, if your plan has a low count of Mbps and it was created for one or two users to engage in light browsing, but you have multiple devices and users connected to it that are all attempting to stream movies on Netflix, then chances are that’s causing your Internet to disconnect often.Reducing the load of the Wi-Fi at home is a good way to see if this improves the Internet connection at all. You can also try running speed tests at home and compare them to what your Internet speed is supposed to be with your plan. If they’re not matching, it’s time to call your Internet service provider and see what they can do to enhance your Internet experience and solve the problem.
  3. Outdated Equipment

    Often, your equipment might not give you a heads up about it needing a little upgrade. Truth is, if your wireless router is too old, then your Internet will disconnect often because it’s not able to transmit data like it’s supposed to.You should check your router after you’re sure that the problem with the Internet connection has nothing to do with your modem or the Internet speed. Of course, if you’re renting your router from your Internet service provider, a simple call will more than likely fix the problem without headaches.If you own your equipment, then it may be time to consider an upgrade. The reason behind this is that a router that is three to four years behind the technology will not be capable of delivering the speed that you need. Sometimes rebooting and installing new software can help, but keep in mind that you might still need to get a new router that can handle higher Mbps counts.
  4. Broken CablesEven if your cables don’t look broken, doesn’t mean they’re working properly. Cables are extremely important in Internet connection. What you should keep in mind is that there are three types of cables that are of importance to you when it comes to the Internet:
  • Coaxial Cable: Used to connect the modem to the cable network.
  • Phone Cable: Used to connect the modem / router to a DSL line.
  • Ethernet Cable: Used to connect a modem to a router.

If any of these cables is faulty or compromised in any way, then your Internet will disconnect often until one of them is replaced.

How to Stop the Internet From Disconnecting

  • Improving your Internet speed can be an easy way to prevent the Internet from disconnecting so often. Always run a speed test to see where you’re standing and whether it matches what your plan with your service provider offered.Keep in mind that if too many people are connected to your Internet and there are multiple devices that are streaming or downloading and uploading extensive files, the Internet speed will slow down and aid in disconnecting often.
  • Making sure that you’re using approved cables can also enhance the connection of your Internet. Keep an eye out on your cables and see if there are any you might need to replace. It’s important to ensure that you’re plugging in the correct cables into the right places. Sometimes connecting the wrong cable to the wrong type of equipment can largely affect your Internet connection.
  • Eliminating objects that are blocking the signal between the router and the devices can improve Internet connection and prevent it from disconnecting easily. Always try to keep computer and Internet equipment on shelves that prevent anything from possibly blocking the signal. Routers can be sensitive to objects and placement.
  • Make sure that the modem you’re using is compatible with your Internet service provider. This is especially important if you own your equipment. If you are renting the equipment through your service provider, they will make sure that the modem is compatible. However, when you own your equipment, always double check the modem is receiving and transmitting signals properly. This will ensure that your Internet connection runs smooth and without hiccups.
  • Install a certified Wi-Fi router. Remember that Wi-Fi routers must meet certain requirements in order to function at their maximum ability. It’s advisable to get a Wi-Fi router that can at least meet the requirements of Wi-Fi 5. This will help remove files that are corrupted and protect your software system with a reliable anti-virus program that can help protect your computer from malware.

If your Internet is always disconnecting, rest assured that there’s always a solution to fix it and enhance the reliability of the connection. It can get a little tricky when you own your equipment and don’t have the help of tech support provided by your Internet service provider.

However, there are plenty of independent services that can aid in troubleshooting and guiding you in the best possible way to remedy whatever problems you may have with connectivity.